MyLivingChoice

Eliza At Chagrin Falls (formerly The Weils)

16695 Chillicothe Road

2.3(6 ratings)· Chagrin Falls average: 4.3

Eliza At Chagrin Falls (formerly The Weils), photo 11 / 2

Quick Facts

Total units
29
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
29
Staffing model
Relies heavily on agency (temporary) staff
Reported daily rate
About $400 per day per patient

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Family reviews for Eliza At Chagrin Falls (formerly The Weils) are overwhelmingly negative, with a 2.3 out of 5 rating from 6 Google reviews. Multiple reviewers describe understaffing, reliance on agency workers, and instances of residents left unattended for extended periods, alongside complaints about food quality.

What reviewers praise

  • Provides skilled nursing and long-term rehabilitation care

What reviewers flag

  • Multiple reports of understaffing and slow response to call requests
  • One report of a resident left in a soiled diaper for 15 hours
  • One report of a patient left on a bedpan for over an hour
  • One reviewer described poor food quality

AI-generated from reviews and community data.

Eliza At Chagrin Falls (formerly The Weils) is a senior living community in Chagrin Falls, Ohio offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.3 out of 5 across 6 reviews.

About Eliza At Chagrin Falls (formerly The Weils)

Eliza At Chagrin Falls is a skilled nursing and long-term care community licensed for up to 29 residents in Chagrin Falls, Ohio. The facility is Medicare and Medicaid certified and operates as a nonprofit corporation. It provides 24-hour staff coverage, on-site nursing care, medication management, an emergency call system, and wheelchair accessibility.

The community holds a 3-star rating from the Centers for Medicare and Medicaid Services. However, reviews raise concerns about staffing adequacy. Reviewers consistently report long wait times for assistance, heavy reliance on agency staff, and lapses in patient monitoring, including residents left unattended for extended periods.

Types of Care at Eliza At Chagrin Falls (formerly The Weils)

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Eliza At Chagrin Falls (formerly The Weils)

2.3overall · 6 ratings combined

2.3★ on Google (6)

Madison Weiss

Aug 2025

via Google ↗

My grandfather was placed here as a rehabilitation center after a bad fall. I would reconsider placing your loved one here if you are able to... The nurses are very understaffed, and you can tell they are overworked. We have waited over an hour for help before, even with me finding nurses to remind them my grandfather needs assistance. My grandfather had been let to sit in his soiled diaper for hours on end, one stretch lasting 15 hours from dinner time to the morning. His dinner plate was not even cleared, leading us to believe he was not checked on for those 15 hours. I am sure these nurses are not getting paid what they should, but there is no organization which has lead us to a lot of confusion and frustration.

Michelle Davis

Apr 2025

via Google ↗

My mother is a patient there. This facility hires a lot of agency staff. No report given on each shift they are working with “blinders on” Left my mother on bedpan for an hour or so left her laying in the bed for several hours. This facility charges 400.00 a day per patient this facility per the agency worker complaints “….,do not treat/pay worker rightly”

Sandra Ronan

Dec 2024

via Google ↗

Lunch: ground pork, hot dog bun, mashed potatoes, morsel of red pepper.

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Government Inspection History

4 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 13, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026

Dec 14, 2023Fire Safety Complaint1 citation
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 21, 2023

Jun 1, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Have restrictions on the use of portable space heaters.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 16, 2023

Apr 29, 2021Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2021

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 28, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Eliza At Chagrin Falls (formerly The Weils) offer?

Eliza At Chagrin Falls (formerly The Weils) offers Skilled Nursing / Long Term Care.

Where is Eliza At Chagrin Falls (formerly The Weils) located?

Eliza At Chagrin Falls (formerly The Weils) is located at 16695 Chillicothe Road in Chagrin Falls, Ohio.

What do families say about Eliza At Chagrin Falls (formerly The Weils)?

Family reviews for Eliza At Chagrin Falls (formerly The Weils) are overwhelmingly negative, with a 2.3 out of 5 rating from 6 Google reviews. Multiple reviewers describe understaffing, reliance on agency workers, and instances of residents left unattended for extended periods, alongside complaints about food quality.

How did Eliza At Chagrin Falls (formerly The Weils) do on recent health and safety inspections?

Eliza At Chagrin Falls (formerly The Weils) had 4 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Eliza At Chagrin Falls (formerly The Weils)?

Submit the Request Information form on this page, or contact Eliza At Chagrin Falls (formerly The Weils) directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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