Charlotte Ebie
Sep 2026
Aaron Yeager is a great aide, caring, dependable, and diligent.
BrightStar Care
9261 Ravenna Rd # B-44.8(56 ratings)· Twinsburg average: 4.4
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1 / 6Quick Facts
- Availability
- Staff reachable by phone day or night
- Service type
- Home infusion therapy provided in-home
- Care setting
- Care delivered in family's own home
- Scheduling flexibility
- Aides can work around school schedules
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most families praise individual BrightStar caregivers by name for compassion, reliability, and skill with tasks like infusions and personal care, giving the agency a high overall rating. A handful of reviewers, however, describe serious problems with office communication, no-show aides, and unclear scheduling.
What reviewers praise
- Caregivers described as compassionate and attentive
- Quick response when family emergencies arise
- Home infusion therapy handled skillfully at home
- Staff reachable by phone day or night
- Flexible scheduling around a child's school day
- High overall satisfaction across many reviews
What reviewers flag
- Several reports of aides not showing up as scheduled
- Multiple complaints about poor office communication
- One report of unprofessional management after leadership change
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving Twinsburg, Ohio offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.8 out of 5 across 56 reviews.
About BrightStar Care
BrightStar Care is an at-home care agency serving clients in Twinsburg, Ohio. The agency arranges caregivers and nurses to assist with personal care, medical needs, and daily activities in clients' homes.
Reviewers describe widely varying experiences. Many report excellent, attentive care from their assigned aides and nurses, with one noting the ability to receive medical infusions safely at home. Others cite significant problems with communication, including unanswered calls and emails, missed or unscheduled visits without notice, and difficulty reaching management. One reviewer initially gave a low rating after recurring no-shows but revised to five stars after the owner called back and took responsibility for the failures.
The agency's quality appears to depend heavily on individual staff assignments and internal coordination. Some families praise their caregivers as compassionate and professional; others report feeling uncertain about when care will arrive or how to resolve problems with the company.
Types of Care at BrightStar Care
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of BrightStar Care
4.8overall · 56 ratings combined
4.8★ on Google (56)
Johnny
Jul 2026
Amy was great she helped my family out tremendously, highly recommend!
Erica Kendall
Jul 2026
I had the most amazing encounter with one of their employees Amy Grau Blank. She took the time to explain everything and go over it in detail. I can not tell you enough how patient and friendly she was with our family!! Thank you!
Sue Rose
Jun 2026
I have bright star as my agency. They constantly send people without notice no schedule is made. I never know when someone's coming on what day I wait for them to arrive on the scheduled days I asked for but nobody will show the company does not even call. In fact they got mad at me because I didn't call them to let them know nobody came. A man came today he did laundry. He was gone for a long time came back with wet clothes when I tried to explain to him take the clothes to the laundry room to dry them he said I was rude and told me he had to go because he had a family emergency he called the company and said he never told me that that he was still at my house the man was gone<br>He told them three lies of things that never happened he also took the remainder of my money I gave him to do the laundry now I'm sitting here with wet clothes missing the money that I need to finish the laundry. I have been patient with this company they continue every week not giving me a call to let me know the schedule they just let the employees come whenever they feel like it disrespectful in every way
Marion Johnson
Jun 2026
In all of my years of care takers Jamarka Graves has been the best. She is kind and very gentle. She goes above and beyond when I am sick or sad. She is my sunshine.
Frequently Asked Questions
What types of care does BrightStar Care offer?
BrightStar Care offers At-Home Care.
Where is BrightStar Care located?
BrightStar Care is located at 9261 Ravenna Rd # B-4 in Twinsburg, Ohio.
What do families say about BrightStar Care?
BrightStar Care carries a 4.8 out of 5 rating from 56 Google reviews. Most families praise individual BrightStar caregivers by name for compassion, reliability, and skill with tasks like infusions and personal care, giving the agency a high overall rating. A handful of reviewers, however, describe serious problems with office communication, no-show aides, and unclear scheduling. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit BrightStar Care?
Submit the Request Information form on this page, or contact BrightStar Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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