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Canterbury Senior Care Facility

9928 Vail Drive

4.2(20 ratings)· Twinsburg average: 4.4

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Quick Facts

Total units
50
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
50
Inspections
View history (47 citations)
Respiratory care
Dedicated ventilator weaning and monitoring program
Medical staffing
In-house physician and nurse practitioner on staff
Insurance
Accepts MyCare OH managed care enrollees

What Families Think

Reviews of Canterbury of Twinsburg are sharply mixed: several families praise attentive, knowledgeable staff and strong clinical outcomes, including recovery from serious wounds, while other reports describe communication breakdowns and a serious safety lapse involving a resident's respiratory care. The facility specializes in high-acuity skilled nursing, including ventilator and pulmonary care, alongside assisted living and memory care services.

The Good

  • Staff described as responsive, proactive, and caring
  • Facility kept clean and pleasant-smelling
  • Successful recovery from Stage 4 wound reported
  • Dedicated pulmonology and respiratory therapy team on-site
  • One-on-one rehabilitation therapy available

The Bad

  • Multiple reports of unreturned calls and poor communication
  • One report of contradictory information among nursing staff
  • One serious incident of unnecessary over-suctioning causing injury
  • One report that low oxygen levels went undetected by staff

AI-generated from reviews and community data.

Canterbury Senior Care Facility is a senior living community in Twinsburg, Ohio offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 20 reviews.

About Canterbury Senior Care Facility

Canterbury of Twinsburg is an assisted living, skilled nursing, and memory care facility in Twinsburg, Ohio, operated by Inspira Health Group. Located 30 minutes from downtown Cleveland, the community offers a continuum of care including rehabilitation, long-term post-acute care, and specialized ventilator care for residents with high-acuity medical needs.

The facility features a state-of-the-art therapy gym with one-on-one sessions from dedicated onsite therapists, as well as ancillary services including eye, dental, audiology, and podiatry care. Canterbury maintains an in-house physician, nursing practitioner, and nursing team for care planning. The community is distinguished by its specialized pulmonary and respiratory care team, including dedicated pulmonologists, certified nurse practitioners, respiratory therapists, and trained respiratory nurses who provide individualized ventilator weaning programs and constant monitoring for residents with complex breathing needs.

Activities and programs are designed to enhance residents' quality of life and dignity. The community offers music therapy, massage and palliative care services, and an award-winning dementia art program that provides failure-free creative self-expression opportunities. Staff have completed Dementia Live training to improve outcomes for residents with cognitive challenges. Resort-like amenities include beauty salons, coffee shops, bocce courts, and courtyards.

Skilled nursing care emphasizes person-centered attention through experienced nursing professionals. The facility serves both short-term and long-term residents, with therapeutic services including advanced wound care featuring ultrasound and electrical stimulation. Canterbury is certified by the Ohio Department of Aging to provide both basic and memory care services and currently accepts residents enrolling in assisted living programs or MyCare OH.

Types of Care at Canterbury Senior Care Facility

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Arts and Crafts
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Canterbury Senior Care Facility

4.2overall · 20 ratings combined

4.2★ on Google (20)

Write a review

Janet Aughinbaugh

Mar 2026

via Google ↗

I called Beth who runs the asst living devision twice, at least AFTER I MET with her FINALLY a month or so ago. She’s another one that can’t return calls, do I stopped calling! These places don’t seem to be responsible, capable, competent enough to do that these days. Their loss. She seemed to be in a hurry too. Not a very good tourist. Why do these places not return calls? It only takes a minute to do. People write reviews and they get downplayed after they’re read, really? Why can’t these places do their job in the first place! ☹️😑

Jeannina Anderson

Jan 2026

via Google ↗

After negative experiences with previous facilities with the care of my loved one, I was on guard when choosing for Canterbury for her care. The facility was always clean, smelled pleasant , staff was not only polite but also knowledgeable and helpful. My mother's stay was unexpectedly shorter than we expected but hopefully she will be able to come back. Everyone seemed to genuinely care for her, they are very responsive and also proactive. All staff was professional and I would recommend this place to everyone in need. By far 10/10 experience.

Issam Hajj

Dec 2025

via Google ↗

I would like to share my experience with Canterbury Senior Care Facility located at 9928 Vail Dr, Twinsburg, OH 44087. The members of the staff, including the doctors and nurses on staff, provide outstanding quality customer service 24/7 and are there within a minute to help me with all of my needs. Every staff member consistently has a positive, happy, and friendly attitude regardless of the task at hand. I would especially like to recognize Head Nurse Beth Prontiker, Clinical Coordinator of Assisted Living at Canterbury, for her professionalism, compassion, and dedication to resident care. From intake through my first month and continuing now, this has absolutely been the best care imaginable. These truly are my best years, and it is wonderful to have such a caring and supportive team on my side. Thank you so much for your professional, courteous care. I highly recommend Canterbury Senior Care Facility. My Very Best, Sam Hajj, Skip McCloskey, Issam Hajj Jr., Ziad Hajj

Cyndi Fillingham

Jun 2025

via Google ↗

The food and the staff is excellent!!! We have activities that I enjoy!!!! The call lights is answered is a reasonable time.

Dani Zborovsky

May 2025

via Google ↗

I strongly advise against sending your loved one to Canterbury. My father was there for just five days, and during that short time, the experience was deeply troubling and unacceptable. My mom and I were present every day, from 8 AM until as late as 1 AM, to ensure he was cared for. The nursing staff only entered the room when explicitly asked, and even then, they treated our concerns as inconveniences. Unlike other facilities he’s been in, such as Hillcrest and Regency - where our involvement was welcomed and appreciated, Canterbury staff seemed irritated by our attentiveness. One nurse, while being asked for assistance, responded dismissively, saying, “Do you need something? I’m on my lunch break.” This was not an isolated incident. It was made very clear that the staff resented how involved we were in my father's care. Communication among staff was inconsistent and often contradictory. One nurse would tell us one thing, another would say the opposite. There was no sense of coordination or continuity of care. Most disturbingly, they over-suctioned my father when it was not medically necessary, resulting in trauma to his trachea and excessive bleeding. This was not only careless, it was dangerous and resulted in him going to the hospital. The lack of patient monitoring is alarming. It was only because we used our own pulse oximeter that we discovered my dad’s oxygen levels were dangerously low. When we informed the staff, instead of taking accountability, they responded defensively with, “WE’RE the caretakers!” - a statement clearly not backed by their actions. Families should be able to trust that their loved ones are receiving competent and compassionate care. At this facility, we felt neither reassured nor safe leaving my father in their hands.

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Government Inspection History

10 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 18, 2025Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 20, 2025

Nov 14, 2024Fire Safety StandardHealth Standard12 citations

  • Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2025

  • Have proper power supply for life support equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025

Oct 1, 2024Infection ControlNo citations
Jun 14, 2024Health Complaint1 citation

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024

Feb 29, 2024Health Complaint2 citations

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2024

Dec 19, 2023Health Complaint6 citations

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 8, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024

Nov 2, 2023Infection ControlNo citations
Aug 11, 2023Health Complaint2 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 24, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 24, 2023

Jun 28, 2022Fire Safety StandardHealth Standard11 citations

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Aug 3, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2022

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2022

Jun 27, 2019Fire Safety StandardHealth Standard12 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2019

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 29, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2019

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2019

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2019

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 29, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Canterbury Senior Care Facility offer?

Canterbury Senior Care Facility offers Memory Care and Skilled Nursing / Long Term Care.

Where is Canterbury Senior Care Facility located?

Canterbury Senior Care Facility is located at 9928 Vail Drive in Twinsburg, Ohio.

What do families say about Canterbury Senior Care Facility?

Reviews of Canterbury of Twinsburg are sharply mixed: several families praise attentive, knowledgeable staff and strong clinical outcomes, including recovery from serious wounds, while other reports describe communication breakdowns and a serious safety lapse involving a resident's respiratory care. The facility specializes in high-acuity skilled nursing, including ventilator and pulmonary care, alongside assisted living and memory care services.

How did Canterbury Senior Care Facility do on recent health and safety inspections?

Canterbury Senior Care Facility had 10 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Canterbury Senior Care Facility?

Submit the Request Information form on this page to connect with Canterbury Senior Care Facility and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Canterbury Senior Care Facility? Claim this listing to update photos, pricing, and details. It's free.

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