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East Hill by Senior Living Hospitality

611 E Hill Rd

4.3(61 ratings)· Southbury average: 4.6

East Hill by Senior Living Hospitality, photo 11 / 6

Quick Facts

Campus size
55 acres of wooded grounds
Rehab therapy
On-site PT, OT, and speech therapy services
Memory care expansion
New memory care neighborhood, The Gardens, in development
Building layout
Buildings connected by indoor skywalks
Trial stays
Respite stays offered before committing to move-in

What Families Think

Most reviewers describe East Hill (operated as The Watermark at East Hill) as a warm, attentive community with staff who go out of their way to help residents and families, especially during move-in and rehab stays. A number of reviews, however, raise serious concerns about staffing turnover, communication breakdowns, and one report each of a delayed fall notification and a slow emergency response in the rehab unit. The community spans multiple levels of care from independent living through memory care and skilled nursing rehab.

The Good

  • Staff repeatedly described as caring and compassionate
  • Named coordinators praised for smooth move-ins and tours
  • Strong praise for on-site PT/OT rehab outcomes
  • Food and dining frequently called excellent
  • Continuum of care from independent living to skilled nursing
  • Clean, well-maintained grounds and facilities

The Bad

  • Multiple reports of high agency-staff use and nursing turnover
  • Several complaints about poor or unresponsive communication
  • One report of a fall not promptly communicated to family
  • One report of slow emergency call-button response on rehab unit
  • One report of unprofessional treatment of employees by management

AI-generated from reviews and community data.

East Hill by Senior Living Hospitality is a senior living community in Southbury, Connecticut offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Fitness Center. Families rate it 4.3 out of 5 across 61 reviews.

About East Hill by Senior Living Hospitality

East Hill by Senior Living Hospitality is a senior living community in Southbury, Connecticut, offering independent living, assisted living, and memory care services across 55 acres of wooded grounds. A new memory care neighborhood called The Gardens is under development at the community.

The community provides a continuum of compassionate care with a 24/7 team available to residents. Standard pricing includes a set daily amount of personalized care, with additional care available as needed. Residents enjoy independent living with support services while maintaining access to on-site amenities and staff support for daily needs like cooking, cleaning, and maintenance.

Memory care services feature specialized staff focused on enriching lives with customized activities and services in a secure, home-like environment. The community also offers on-site physical, occupational, and speech therapy services to help residents restore function, improve mobility, and address physical challenges from injuries or disease.

Resort-style amenities at East Hill include gourmet dining, an integrative wellness center, state-of-the-art fitness programs, a full-service salon and spa, and organized activities such as golf outings, shopping trips, art classes, and entertainment programs. The community emphasizes a balance between relaxation and active engagement.

The 55-acre setting provides a natural, peaceful environment while remaining connected to nearby activities and services. The community describes itself as combining quaint country living with world-class hospitality, offering residents the opportunity to shape their experience according to their preferences and interests.

Types of Care at East Hill by Senior Living Hospitality

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of East Hill by Senior Living Hospitality

4.3overall · 61 ratings combined

4.3★ on Google (61)

Jim and Joeline Wruck

Jun 2026

via Google

As the daughter of a resident who has called East Hill Senior Living home for nearly 10 years, I cannot say enough about the extraordinary care and compassion we have experienced.<br><br>My mom recently transitioned from Independent Living to Assisted Living after a significant decline, and while it was an incredibly emotional decision for our family, the staff made the process as seamless and comforting as possible. They treated not only my mom with dignity and kindness, but our entire family with empathy, patience, and genuine support.<br><br>What sets East Hill apart is the people. From leadership to nursing, dining, housekeeping, maintenance, and every staff member in between, there is a culture of warmth and caring that you simply cannot manufacture. They know the residents by name, celebrate them, advocate for them, and truly make the community feel like home.<br><br>The Executive Director, Samantha, leads with openness, flexibility, and a clear commitment to doing what is best for the residents. Dayna and her team in Independent Living have been incredible partners throughout the years—always responsive, creative, compassionate, and willing to work collaboratively to meet my mom's changing needs. Their kindness has made an immeasurable difference in our lives.<br><br>Over the past decade, we've watched countless staff members go above and beyond in ways both big and small: taking extra time to chat with residents, offering a reassuring hand during difficult moments, and treating everyone with respect and humanity. You can feel that they genuinely care.<br><br>No senior living community is perfect, but what matters most is the heart of the people caring for your loved one. East Hill has that heart in abundance.<br><br>Entrusting someone else with the care of a parent is one of the hardest things you'll ever do. I am profoundly grateful that my mom has spent these years surrounded by people who have loved and cared for her so well. They have become an extension of our family, and for that, we will always be thankful.<br><br>If you are looking for a place where your loved one will be known, valued, and cared for by truly exceptional people, I wholeheartedly recommend Watermark.

Goolkasian Family

May 2026

via Google

From the Introductory Meeting with Jakeith Jackson and Glenda Rivera our experience at East Hill was warm, welcoming and informative. It was this positive, supportive atmosphere that encouraged us to make the personal, life-changing decision to move into this senior living community. In addition, the suggestion of assistance from the Living Forward Company to help us downsize, as well as pack and move, was exactly what we needed. This experience was very positive and set us up to feel "at home", surrounded by our personal belongings.<br><br>Immediately upon our first day, East Hill residents welcomed us and invited us to join them for meals. During these first encounters we learned about daily life and activities here in the community. The weekly community bulletin provides helpful information about community activities and services. This has been useful to us in planning daily routines.<br><br>The assistance of Glenda Rivera, the Moving In Coordinator, has been invaluable, She has been the focal point of all our needs to settle into our new environment and make this new apartment, our home. This included the keys to all needed areas, hanging pictures, providing screens for the windows, and all the little things required.<br><br>Now, with the help of Glenda, we have met many of the staff who make East Hill a home for all its residents. Greg and I feel like family members; we can now navigate the community of East Hill.<br><br>Thankfully,<br>Greg and Pauline

JaKeith Jackson

Feb 2026

via Google

As someone that is very familiar with this community, I find that not only the residents, but the staff are phenomenal. I have seen this community work through tornados and other situations where the unity of the staff comes together even stronger. I would absolutely want my mother to live here. There are tons of programs and lectures. The residents come from all walks of life and love to share their experiences. The community is always spotless and updated apartments are just a bonus.

Everything Everything

Dec 2025

via Google

My aunt loves the staff here!

Jordan Sandala

Dec 2025

via Google

I worked here as a server and had a very disappointing experience with management. I was told I’d be taken off the schedule until I removed my nails, even though other servers had theirs. I removed them as requested. The next day, Barbara called to let me go because of an opinion I shared in the servers’ group chat, which another server had shown her. I was never given a chance to discuss the situation. In my experience, policies weren’t enforced consistently and communication was not handled fairly.

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Frequently Asked Questions

What types of care does East Hill by Senior Living Hospitality offer?

East Hill by Senior Living Hospitality offers Assisted Living, Independent Living and Memory Care.

Where is East Hill by Senior Living Hospitality located?

East Hill by Senior Living Hospitality is located at 611 E Hill Rd in Southbury, Connecticut.

What do families say about East Hill by Senior Living Hospitality?

Most reviewers describe East Hill (operated as The Watermark at East Hill) as a warm, attentive community with staff who go out of their way to help residents and families, especially during move-in and rehab stays. A number of reviews, however, raise serious concerns about staffing turnover, communication breakdowns, and one report each of a delayed fall notification and a slow emergency response in the rehab unit. The community spans multiple levels of care from independent living through memory care and skilled nursing rehab.

How can families visit East Hill by Senior Living Hospitality?

Submit the Request Information form on this page to connect with East Hill by Senior Living Hospitality and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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