FirstLight Home Care of Southbury

Jillian Goodman

Nov 2024

via Google ↗

Starting out with the company was great, John really put me at ease hiring a company to help care for my aging father. I had a great week day caregiver assigned to us; she was absolutely amazing. Punctual, caring, detail oriented, and patient. When it came time to add weekend care, they could not send me a reliable caregiver. Caregivers were often late, and called out repeatedly. While the company always was able to send replacement care, it meant I needed to be home to let the caregiver in and explain the directions of care, which eliminated the need for the caregiver to be there. Then I had a caregiver leave a personal item, they called my father to go look for it. He can't walk, but he wanted to help her so he got up and tried to go look. He fell. No one was home at the time because he doesn't get up on his own. Then, when the caregiver wanted to retrieve her personal item, she gave my address to someone else to come pick up her item, without mentioning it. As a single woman, with a teenage daughter, a caregiver giving out my address to a man to walk around outside my home in the dark, with no notice, is terrifying and unacceptable.

Leslie Lebl

Oct 2024

via Google ↗

I entrusted the care of my father (over 100) to FirstLight and was very pleased with their services. They were timely and communicated with us regularly, but most importantly, the aide who helped us, Ericka Rivera, was simply outstanding. She was professional and reliable, but her greatest strength was her ability to interact with my father, creating a very loving, caring atmosphere for him. I can't tell you how lucky we were!

Lillian Carroll

Oct 2024

via Google ↗

Maria was a great caregiver for my husband. She was both caring and firm in meeting his needs. She is very warm and compassionate with him. The service was great in contacting me if Maria was late or unable to come. I would certainly use this service again.

Chelsea Correa

Dec 2023

via Google ↗

FirstLight Home Care is EXCEPTIONAL. I have worked with many home care agencies and FirstLight is one of the tops. Allie Hauser has made it a priority to make sure the caregivers are the right fit. She has such a big heart. Highly recommend

Annie B

Mar 2020

via Google ↗

FirstLight came into our lives unexpectedly. Their response time was almost immediate, and their level of compassion and professionalism was beyond compare. There are not enough stars or positive words I can use to describe how amazing this organization was for us. John and Bridget set everything up in the morning and there was a care giver at my dad’s home that afternoon. Alisha’s care of my dad will bring tears to my eyes for a very long time. Although we did not anticipate this would ultimately be end of life care, we are so grateful for the compassion and dignity she gave to my dad near the end. The next day would be his last and Mark stayed, bathed and kept my father comfortable until his literal last breath. The people we interacted with at FirstLight are angels that walk amongst us. They were calming and caring. They gave us and my father peace. A thank you feels insufficient to express our unending gratitude. May you all know that we are honored to have had you with us.