1 / 5CMS Care Compare
Families of residents at Lutheran Home of Southbury generally praise the nursing, therapy, and memory care staff for attentive, compassionate care, especially during short-term rehab stays. However, one detailed account describes serious lapses in staffing, medication management, and basic care attentiveness that gave the family pause about a repeat stay.
AI-generated from reviews and community data.
Lutheran Home of Southbury is a senior living community in Southbury, Connecticut offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 26 reviews.
Lutheran Home of Southbury is a skilled nursing and long-term care community in Southbury, Connecticut, with a licensed capacity of 120 residents. The facility includes both general care and memory care units, as well as a section called Parley Manor.
Families describe markedly different experiences. Several residents and their families consistently praise the clinical and support staff for attentiveness, kindness, and genuine care, one family noted the staff "operates like a well-tuned" team that considers the whole family, not just the resident. Therapy staff, nursing, and administrative teams receive specific mention for professionalism and compassion. Cleanliness and respect from all levels of staff are noted across reviews. However, one family reported significant concerns about care coordination, including instances where nurses did not review medical chart updates and an apparent lack of organized systems for sharing critical information across departments. Food quality has been noted as unremarkable by at least one resident.
The community holds a 3.5 out of 5 rating across 26 Google reviews, reflecting this mixed feedback. Families considering Lutheran Home should weigh the consistently positive reports about staff warmth and clinical attention against documented concerns about information management and continuity of care.
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Help Me Choose3.5overall · 26 ratings combined
3.5★ on Google (26)
Lisa Chambers
Jul 2026
My Mom has lived in the Parley Manor for over one year now. She reports being well pleased with the care and attention of the staff. She has had two ER visits during this time and I can say that the team there has communicated clearly their concerns and prioritized Mom’s care and her own autonomy.
FRANK CALABRESE
Dec 2025
My Dad was admitted for short term rehab at the Lutheran Home after a fall at Home. The entire staff was great including the nursing team, the therapists, social workers and admissions coordinator. Very Clean Facility, respectful work force that greets everyone kindly. Nurse Case Manager Monica W. actually took my Dad under her wings and made sure his time there was as pleasant as possible considering the stress that he was going thru to rehabilitate both mentally & physically.
GioVana A
May 2025
They clearly needed more help at the time my mother was there and to hire help that want to do their specific duties. In my experience I found that: 1) The nurses didn't read my mothers medical chart for updates prior to their visit. At least 3 times... 2)They didn't seem to have an organized system for important updates and information available for the care team and between departments 3) Too many laxatives and water pills (she became dehydrated and had low electrolytes) and not consistent on another med. 4)I saw 4 call buttons on at one time and 40 minutes later not 1 had been turned off 5) The male nurse could've helped my mother and changed her "diaper" but instead ignored her and let her sit in her filth. 6) Case workers didn't have important info that affected my mother's release date 7) PT didn't know about her blood clot 8) It seemed the aides would be on their phone and chit chatting together sharing photos for too long and too often instead of assisting the patients. Having said all that there were nice people there who really cared about doing the right thing for my mother. At this moment I regret that I cannot remember their names as it was months ago. Still, neither I nor my sister, nor my mother, would want her to stay there again.
David Raymond
Apr 2025
I spent 2 weeks at the Lutheran Home of Southbury after surgery. The nurses and aides were great. They were very helpful and attentive. The Physical and Occupational therapy staff were amazing. They were like a family. They prepared me to go home strong and safe. The food wasn't great and the TV service was terrible. Besides that, my stay was nice and the staff very friendly. I would recommend them for short tern rehab.
GEORGE P. Romano
Jul 2024
My wife is a resident at the memory care unit at Lutheran Home in Southbury, CT. I can not say enough about the staff. From the administrators to the lovely people who keep the facility clean and running. I've been by my wife's side for several days and I can see first hand how well tuned that staff operates. But it's not just about the resident, it's about the total family. Myself and my family who have stopped by to visit, were treated with kindness and professionalism. Ten years prior, my mother was a resident at the Lutheran Home. I never forgot the wonderful treatment she received. May God bless this team.
7 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 29, 2025
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2025
Establish staff and initial training requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Have an alternate power supply for its alarm system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 29, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023
Establish staff and initial training requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023
Have an alternate power supply for its alarm system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
Establish emergency prep training and testing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Oct 10, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Lutheran Home of Southbury offers Memory Care and Skilled Nursing / Long Term Care.
Lutheran Home of Southbury is located at 990 North Main Street in Southbury, Connecticut.
Families of residents at Lutheran Home of Southbury generally praise the nursing, therapy, and memory care staff for attentive, compassionate care, especially during short-term rehab stays. However, one detailed account describes serious lapses in staffing, medication management, and basic care attentiveness that gave the family pause about a repeat stay.
Lutheran Home of Southbury had 7 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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