Jill
Jul 2026
I can only speak on the memory care unit and what are family was told about the level care our family member would be receiving is not what we are getting. My mother is in a government run assisted living and gets better care than what our father is receiving and we don’t have to pay out of pocket for it.<br>Our Father had a spot on his head which we told the staff/nurses several times that we would like him to be seen by the dermatologist, which it took several emails, calls, and meetings to finally get it scheduled to it ended up being cancelled. So we just made an appointment and to took him which ended up being cancer and he had to have surgery to remove it, where if he was seen in a timely manner by their dermatologist he could of just applied a cream.<br>The lack of communication is horrible, the food in memory care is subpar to the food on the 3rd floor. The other day I went and one of the staff, was just removing plates and drinks before the residents were even finished, another time it was noon and a lady was still in her clothes from the day before which a staff member pointed out “asking why she had not been changed yet”<br>Last week I was there and a guy was standing in the hallway yelling for 5 mins for someone to help him walk to the lounge area and no one came, so I assisted him.<br>We continue to setup calls with the directors of the unit and voice our concerns and nothing seems to change. You expect when you put your loved one in a facility that claims to have won all these awards, rated top notch, and pay a ton out of pocket they are getting exceptional care and I would say that is not the case here.
