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Families of residents at CareOne at Holyoke frequently praise the compassion and longevity of the nursing staff, especially for those recovering from traumatic brain injury or other neurological conditions. Most reviewers describe a warm, family-like atmosphere, though one report raised serious concerns about care quality and discharge planning.
AI-generated from reviews and community data.
Care One At Holyoke is a senior living community in Holyoke, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 39 reviews.
CareOne at Holyoke is a 164-bed skilled nursing facility in Holyoke, Massachusetts offering rehabilitation and specialized care. The center focuses on helping patients recover from head trauma and other neurological conditions that impact cognitive, behavioral, emotional, and functional abilities.
The facility employs a multidisciplinary team of clinicians including licensed nurses, mental health counselors, substance abuse counselors, vocational counselors, occupational therapists, physical therapists, speech therapists, case managers, and life skills counselors. Care is delivered through a holistic, patient-centered approach that emphasizes building strong relationships with residents and families.
The community's treatment program addresses the specific rehabilitative needs of individuals with cognitive and behavioral symptoms. Staff focus on stimulating and engaging activities that promote social connection and set meaningful individual goals to help residents recover to their fullest potential. The facility serves patients transitioning from hospitals back to independent living.
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Help Me Choose3.8overall · 39 ratings combined
3.8★ on Google (39)
Kevin Bias
Mar 2026
Many of the staff here have worked here for decades, which is rare for this type of facility. These staff truly care about the residents here, and they are like family to them. A core team like this is essential to provide quality care.
Veronica Lewis
Mar 2026
Healthcare has its limitations, and specialty nursing presents unique challenges. The foundation of great healthcare is dignity and respect, and Careone has created an environment where these values can thrive. I have seen staff go above and beyond for the residents they care for in a way I haven't observed in any other healthcare facility.
Mark Partyka
Mar 2026
The employees are very caring and compassionate. Many employees have been there 5 plus years and really want the best quality of life for each individual there. There aren’t many places for residents who have suffered a debilitating traumatic brain injury to receive the services, understanding, and care that CO@Holyoke provides. The facility has been a 5 star for over 3 years now and has been voted Newsweek best nursing homes top 10 list. Great facility!
Cindy Beaudoin-Valyou
Mar 2026
My family's experience with CareOne Holyoke has been a journey of caring. The staff have always been courteous and kind to my parents and myself. My brother is treated with such kindness, respect, and love. We feel blessed to have him at CareOne Holyoke. The staff there feels like part of our extended family and we greatly appreciate all they do every day for my brother and the other residents there.
Tarra Purington
Dec 2025
My fiance was admitted a year ago into care one facility. They treat him horribly he has lost two roommates to death down there and they will do nothing about getting him out of there into a facility for to live in full time after. They have someone his social security check is SSI
3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2024
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024
Establish emergency prep training and testing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity B of L: potential for minimal harm, patternCorrected May 1, 2023
Report COVID19 data to residents and families.
Severity B of L: potential for minimal harm, patternCorrected May 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Care One At Holyoke offers Skilled Nursing / Long Term Care.
Care One At Holyoke is located at 260 Easthampton Road in Holyoke, Massachusetts.
Families of residents at CareOne at Holyoke frequently praise the compassion and longevity of the nursing staff, especially for those recovering from traumatic brain injury or other neurological conditions. Most reviewers describe a warm, family-like atmosphere, though one report raised serious concerns about care quality and discharge planning.
Care One At Holyoke had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Care One At Holyoke and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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