sunshine thompson
Jun 2026
I had a great experience so far, place in clean, the residents are attended to and the Cna’s are great. So far no complaints..
1 / 5Quick Facts
- Total units
- 125
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 125
- Inspections
- View history (54 citations)
- Specialization
- Only MA facility for dual mental illness/medical diagnoses
- Operator
- Part of iCare Health Network since 2021
- Referral area
- Residents referred from across Massachusetts and New England
CMS Care Compare
What Families Think
Reviewers generally describe MissionCare at Holyoke as clean, safe, and staffed by caring CNAs and nurses, with a smooth admissions process for new residents. Some family members note communication gaps with certain staff members, and one reviewer criticized the facility's follow-up outreach after a resident's death.
The Good
- Staff described as attentive and caring
- Facility kept clean, per reviewers
- Smooth, supportive admissions process noted
- Specialized care for complex mental and medical needs
- Secure outdoor space for residents
The Bad
- One report of dismissive, unhelpful phone communication from staff
- One reviewer found post-death outreach insensitive
AI-generated from reviews and community data.
Mission Care At Holyoke is a senior living community in Holyoke, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 14 reviews.
About Mission Care At Holyoke
MissionCare at Holyoke is a specialized long term care facility in Holyoke, Massachusetts, and part of the iCare Health Network since 2021. It is the only facility of its kind in Massachusetts dedicated to caring for individuals with dual diagnoses of mental illness and major medical conditions, as well as residents with other stigmatizing factors who may be difficult to place in standard long term care settings.
The facility provides comprehensive clinical and behavioral programming tailored to residents with complex mental health and medical needs. Residents are referred to the center from throughout Massachusetts and New England, receiving person-centered care designed to help them feel at home with warmth and compassion.
The MissionCare at Holyoke campus is located atop the Ingleside section of Holyoke, overlooking the Connecticut River. The facility features contemporary, comfortable resident rooms on every floor, along with dining rooms, lounges, and activity spaces. Additional amenities include recreational areas, a large secure outdoor space, a community room, hair salon, and dining room.
Types of Care at Mission Care At Holyoke
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Mission Care At Holyoke
4overall · 14 ratings combined
4★ on Google (14)
Ed Lutat
Dec 2025
Staff members do their best to accommodate our resident. Despite my ongoing concerns about the current extreme Trump republicans attempts to divide and eliminate care for the less fortunate.
Fembot Xtreme
Oct 2025
This is my personal opinion based on my own experience. My father currently resides at this facility. While it’s never easy having a loved one in a nursing home, I do believe he is in a generally safe and caring environment — or at least that is my hope and prayer. Caring for elderly residents is a huge responsibility, and I understand that things can happen. One evening, my father called me in a state I had never seen or heard from him before. I could hear staff members in the background trying to assist him. As his daughter, hearing him like that over the phone was extremely upsetting. I want to acknowledge the staff on duty that night — they were wonderful. They reassured me that he was okay and worked with me to calm him down. In that moment, everyone seemed focused on defusing the situation, and I was grateful for that teamwork. Later, when I called back to follow up, the experience unfortunately became frustrating. I was transferred to someone named Felicia (not sure if that’s her real name). She was unhelpful and dismissive, refusing to provide even basic reassurance about my father’s well-being. As his daughter, I wasn’t asking for private medical details — I just wanted to know if he was safe. Her tone felt unnecessarily rude and made the situation more stressful. Thankfully, Felicia transferred me to her supervisor, and that completely changed the tone of the conversation. The supervisor, “CC,” was professional, understanding, and kind — not just nice, but kind. She gave me the appropriate contact information and explained what information could and couldn’t be shared. She handled the situation with empathy and respect, balancing the family’s concern with the facility’s responsibility to protect residents’ privacy. Overall, while there are areas where communication could improve, I appreciate the staff who truly care about the residents and families. Moments like these remind me how important compassion and professionalism are in elder care.
Terry Fournier
Feb 2025
Seriously! Horrible and heartless to be sending the heartbroken families a text, asking for literally the "deceased" person to leave a review, a month after they died at your facility. You should be ashamed of yourselves!!!!
Wendy K. Slate Berman
Mar 2022
I moved my mother here in December 2021 after a brief stay in the Boston area. I have been incredibly impressed from my first interactions with Nicole in Admissions (and throughout the admissions process) to my tour with Kyle where it was clear that there is a good, positive energy to this facility (staff was smiling and seemed happy to be there – a great feat, in my opinion, considering all that healthcare workers have been through in the past few years). I continue to be impressed by all of the receptionists, nurses, activity staff, social workers, business manager, etc. Everyone is so on the ball and willing to help..and quickly, when needed. I would highly recommend MissionCare to anyone looking for a safe, positive environment for their loved one.
Government Inspection History
7 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 3, 2025Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025
Nov 25, 2025Health Complaint3 citations
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025
Jun 10, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2025
Apr 1, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 17, 2025
Jan 2, 2025Health Complaint1 citation
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Apr 2, 2024Fire Safety StandardHealth Standard6 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Have policies on smoking.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Jan 3, 2023Fire Safety StandardHealth Standard25 citations
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedCorrected Jan 3, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2023
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mission Care At Holyoke offer?
Mission Care At Holyoke offers Skilled Nursing / Long Term Care.
Where is Mission Care At Holyoke located?
Mission Care At Holyoke is located at 35 Holy Family Road in Holyoke, Massachusetts.
What do families say about Mission Care At Holyoke?
Reviewers generally describe MissionCare at Holyoke as clean, safe, and staffed by caring CNAs and nurses, with a smooth admissions process for new residents. Some family members note communication gaps with certain staff members, and one reviewer criticized the facility's follow-up outreach after a resident's death.
How did Mission Care At Holyoke do on recent health and safety inspections?
Mission Care At Holyoke had 7 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mission Care At Holyoke?
Submit the Request Information form on this page to connect with Mission Care At Holyoke and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mission Care At Holyoke? Claim this listing to update photos, pricing, and details. It's free.
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