MyLivingChoice

Regalcare At Holyoke

282 Cabot Street

3.4(28 ratings)· Holyoke average: 4.4

Regalcare At Holyoke, photo 11 / 2

Quick Facts

Total units
102
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
102
Specialty staffing
Respiratory therapist on-site for resident care

What Families Think

Regalcare At Holyoke is a skilled nursing facility offering short-term rehabilitation and long-term care, with reviews split between families praising devoted individual caregivers and one family describing serious lapses in rehab care and communication. Overall ratings reflect this mixed experience, with strong personal endorsements alongside a report of unmet therapy needs and a discharge dispute.

The Good

  • Staff members repeatedly praised by name for compassion
  • CNA and social worker singled out for exceptional care
  • Respiratory therapist on-site with doctor-level knowledge
  • Administrator described as warm and welcoming

The Bad

  • One report of physical therapy never being started as promised
  • One account of a difficult, contentious discharge process
  • One reviewer noted an unpleasant smell and need for updates

AI-generated from reviews and community data.

Regalcare At Holyoke is a senior living community in Holyoke, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 28 reviews.

About Regalcare At Holyoke

RegalCare at Holyoke is a skilled nursing facility in Holyoke, Massachusetts offering short-term rehabilitation, long-term skilled nursing care, and specialty programs. The community provides a continuum of care tailored to individual patient needs, with a resident-centered philosophy focused on personalized attention and promoting independence.

The facility's professional staff delivers individualized treatment and care within a full continuum of services. RegalCare at Holyoke emphasizes creating a sensitive, nurturing, and comfortable environment where patients receive comprehensive treatment and attention to both short- and long-term medical needs.

The community is committed to fostering a general atmosphere of nurturing care and sensitivity. Staff members work to ensure that each patient receives the level of care and communication they require during their stay, whether for short-term rehabilitation or long-term skilled nursing placement.

Types of Care at Regalcare At Holyoke

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Regalcare At Holyoke

3.4overall · 28 ratings combined

3.4★ on Google (28)

Chrissy Cruz

May 2026

via Google

They did not treat my sister in law right. They left her in the bed. They never started her physical therapy. Mind you thats why she was there. She was their for a little over a week. Her and her husband decided to take her home. At first they didnt want to let her go. She had to sign against doctors orders. She did. However when this happend no one woould help her get ready and would not let us use the wheel chair to get her to the car. When we said something they called the cops. Please if you truly love your family member, do not send then there.

lee lissy

Mar 2026

via Google

I would like to share my heartfelt appreciation for Pedro Ramos, who has been an exceptional CNA and a true blessing to our family. Pedro cares for my stepdad with remarkable kindness, patience, and professionalism. Every time he is with him, he treats him with dignity, compassion, and genuine respect, which means more to our family than words can fully express. Pedro goes above and beyond his duties. He not only provides excellent care, but he also brings comfort, reassurance, and warmth to my stepdad’s day. It is clear that he truly cares about the people he looks after. His attentiveness, gentle nature, and positive attitude make a difficult time much easier for our family. Knowing that my stepdad is in Pedro’s care gives us peace of mind. We are deeply grateful for his dedication and the heartfelt way he supports both his patients and their families. Pedro Ramos is truly outstanding, and we feel incredibly fortunate to have him caring for our loved one.

Adelaida Avila

Mar 2026

via Google

I would like to express my sincere appreciation to the staff at Regal Care for the excellent service and care provided. Your dedication, professionalism, and kindness truly make a difference, and it is clear how committed you are to the well-being of the people you care for. I would especially like to recognize Darlene McConnell, Sol Rodriguez, and Pedro Ramos for their outstanding attention and support. They were always attentive, patient, and willing to help at every moment. Their compassion and dedication made the experience much more comforting and positive. Thank you again to the entire team for the great work you do and for providing such high-quality care. 🌟

Shawn Everly

Mar 2026

via Google

At Holyoke today. A beautiful building as you walk in. The staff greets you with a smile. The Administrator, Alan, is a pleasure and has a aura that exudes wisdom and brilliance. The residents look happy and well cared for. Holyoke has a Respiratory Therapist that was taking care of residents that had doctor knowledge. Holyoke is a great place.

Jenni Rodriguez

Jun 2025

via Google

First time my dad need it to use this facility. The facility needs a little bit of updates. Specifically need beds. The smell is not pleasant need deep cleaning. In the other hand I need to say that the Social Worker was very helpful with everything we need it. Thank you so much Darlene. Also there is a staff member or nurse, I don't know his title but his named Pedro; He's a hard worker, kind, and very helpful. He made my dad feel very happy. Thank you so much Pedro I wish you the best.

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Government Inspection History

6 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 25, 2025Fire Safety StandardHealth Standard16 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2025

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jul 31, 2025

Oct 23, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024

May 24, 2024Fire Safety StandardHealth Standard20 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2024

  • Have policies on smoking.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 17, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jun 21, 2024

Oct 12, 2023Health Complaint3 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

Sep 27, 2023Infection Control1 citation
  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

Feb 21, 2023Fire Safety StandardHealth Standard15 citations
  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 28, 2023

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Put firmly secured handrails on each side of hallways.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

  • Give residents a notice of rights, rules, services and charges.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Regalcare At Holyoke offer?

Regalcare At Holyoke offers Skilled Nursing / Long Term Care.

Where is Regalcare At Holyoke located?

Regalcare At Holyoke is located at 282 Cabot Street in Holyoke, Massachusetts.

What do families say about Regalcare At Holyoke?

Regalcare At Holyoke is a skilled nursing facility offering short-term rehabilitation and long-term care, with reviews split between families praising devoted individual caregivers and one family describing serious lapses in rehab care and communication. Overall ratings reflect this mixed experience, with strong personal endorsements alongside a report of unmet therapy needs and a discharge dispute.

How did Regalcare At Holyoke do on recent health and safety inspections?

Regalcare At Holyoke had 6 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Regalcare At Holyoke?

Submit the Request Information form on this page to connect with Regalcare At Holyoke and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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Prefer to stay home?

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