barbara stewart
May 2026
Very clean, very friendly staff. Only one elevator working
1 / 5Quick Facts
- Total units
- 128
- Ownership
- Government, State
- Certified beds
- 128
- Inspections
- View history (6 citations)
- Veteran eligibility
- Care tied to VA eligibility status
- On-site dental care
- Offers on-site dental treatment for residents
What Families Think
Veterans' Home In Holyoke is a skilled nursing and long-term care facility for veterans, rated 3.4 out of 5 from 38 Google reviews. Most reviewers highlight a clean, welcoming environment and caring staff, though a few describe frustrating experiences with dental scheduling, VA eligibility issues, and one instance of rude treatment from a staff member.
The Good
- Clean, welcoming facility
- Friendly, caring staff
- Trusted by outside medical professionals for referrals
The Bad
- One report of a bureaucratic, drawn-out dental care process
- One report of a rude staff member disrespecting a veteran
- One reviewer lost VA eligibility for care during COVID
AI-generated from reviews and community data.
Veterans' Home In Holyoke is a senior living community in Holyoke, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 38 reviews.
About Veterans' Home In Holyoke
Veterans' Home In Holyoke is a skilled nursing and long-term care facility in Holyoke, Massachusetts, with a licensed capacity of 128 residents. The home serves veterans and their families seeking post-acute care and residential support.
Family experiences at the facility are mixed. Those who visit consistently report that staff members are friendly and welcoming, and the building itself is kept clean. However, families encounter meaningful friction in specific areas: accessing dental care involves a lengthy approval process that leaves residents waiting months for needed treatment, and elevator constraints occasionally limit movement through the facility. One healthcare professional noted that staff and patients alike speak positively about their time there, but individual interactions vary, some families have encountered staff members described as condescending rather than supportive of residents.
The home carries a 3.4 out of 5 Google rating based on 38 reviews, reflecting this range of experiences. Prospective families should weigh the facility's cleanliness and staffing strengths against questions about how timely dental and medical referrals are processed.
Types of Care at Veterans' Home In Holyoke
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Veterans' Home In Holyoke
3.4overall · 38 ratings combined
3.4★ on Google (38)
Danny Holder
Feb 2025
I was having treatment at the Soldier's Home until Covid. The called & told me I was no longer eligible because of VA.
Andrew Fraguere
Nov 2019
There is a lady named Pam at this I did not get her last name. However, she was the rudest person I have ever met. Proceeded to give people snide remarks and just really condescending. Disgrace to treat a vet like that.
This Guy
Sep 2018
I regularly bring patients to nursing home facilities and this is one of the only places I would ever consider sending a loved one. The staff are great, the facility is clean and welcoming, and, most importantly, the patients I take there agree.
Bill Bump
Nov 2017
Seems like a good place with a lot of good intentions, but a real chore to get any dental work done. I originally went there to have some work done on a specific tooth that I was told by 2 dental offices needed a root canal. 3 months and a lot of pain later, I’m still waiting... First, I needed a physical ( which was just done at the Pittsfield VA) , then an inspection??, then I need a cleaning and a consult?? And when I drive 65 miles for my cleaning and I’m in the chair, I’m told they can’t proceed because I haven’t gotten clearance from my primary doctor because I had a stent installed 20 years ago?? Also my dentist tells me that the tooth that hurts might not be the one that needs the work?? Trust me, I know which tooth hurts!!
Government Inspection History
1 inspection visit in the last three years, 6 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 28, 2025Fire Safety StandardHealth Standard6 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2025
Ensure that paid feeding assistants have the training they need.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2025
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Veterans' Home In Holyoke offer?
Veterans' Home In Holyoke offers Skilled Nursing / Long Term Care.
Where is Veterans' Home In Holyoke located?
Veterans' Home In Holyoke is located at 110 Cherry Street in Holyoke, Massachusetts.
What do families say about Veterans' Home In Holyoke?
Veterans' Home In Holyoke is a skilled nursing and long-term care facility for veterans, rated 3.4 out of 5 from 38 Google reviews. Most reviewers highlight a clean, welcoming environment and caring staff, though a few describe frustrating experiences with dental scheduling, VA eligibility issues, and one instance of rude treatment from a staff member.
How did Veterans' Home In Holyoke do on recent health and safety inspections?
Veterans' Home In Holyoke had 1 government inspection visit in the last three years, with 6 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Veterans' Home In Holyoke?
Submit the Request Information form on this page to connect with Veterans' Home In Holyoke and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Veterans' Home In Holyoke? Claim this listing to update photos, pricing, and details. It's free.
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