MyLivingChoice

Care One At Redstone

135 Benton Drive

3.7(253 ratings)· East Longmeadow average: 4

Care One At Redstone, photo 11 / 5

Quick Facts

Total units
254
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
254
Facility size
213-bed skilled nursing facility
Care focus
Post-acute rehab, not long-term residential care
Wound care
Onsite physician dedicated to wound management

What Families Think

Reviews of CareOne at Redstone are sharply divided: several families praise attentive, compassionate nursing and rehab staff, while others describe serious lapses in cleanliness, call-light response, and communication around discharge. This skilled nursing facility focuses on post-acute rehab and complex medical care rather than long-term residential living.

The Good

  • Nurses and aides described as caring and patient
  • Staff assisted with feeding and walking beyond duty
  • Social worker praised for supportive, empathetic communication
  • Onsite wound physician for specialized wound care
  • Wide range of rehab specialties: ortho, stroke, cardiac

The Bad

  • Multiple reports of unclean conditions and slow hygiene care
  • Several mentions of call lights being ignored for hours
  • Reports of cold or inappropriate food served
  • One report of poor communication around discharge timing
  • One review alleges discharge delayed to maximize insurance billing

AI-generated from reviews and community data.

Care One At Redstone is a senior living community in East Longmeadow, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.7 out of 5 across 253 reviews.

About Care One At Redstone

CareOne at Redstone is a 213-bed skilled nursing facility providing post-acute care in East Longmeadow, Massachusetts. The community offers comprehensive, personalized care designed to help patients recover from surgery, illness, and injury and return home safely.

The facility provides specialized rehabilitation programs including orthopedic rehabilitation, stroke recovery, post-amputation care, post-trauma care, and pulmonary rehabilitation. CareOne also offers comprehensive cardiac care using advanced technology, complex medical care management for chronic conditions, diabetes management with individualized care plans, hypertension management, IV therapy, respiratory care services, and wound care management with an onsite wound physician.

Additional services include respite care for caregivers and physician-led programs tailored to each patient's recovery needs. The community emphasizes a holistic approach to treatment, combining medical expertise with emotional support and lifestyle counseling to help patients improve strength, flexibility, and overall quality of life.

CareOne at Redstone is conveniently located near Interstate 91 in East Longmeadow, providing accessible post-acute care in the area.

Types of Care at Care One At Redstone

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Help Me Choose

Reviews of Care One At Redstone

3.7overall · 253 ratings combined

3.7★ on Google (253)

Rebecca Martin

May 2026

via Google

Careone is not a clean facility. They do not care about their patients. They let patients sit in their feces before they decide to clean them up. They have treated my mother like garbage and still are treating her that. I have witnessed calls signs being ignored for hours and staff is just sitting at the front desk on their phones doing nothing. I have witnessed administrative treat my mother as if her voice didn’t matter or actually speak to her as if she is a human rather than just being disrespectful and rude towards her. That place is very toxic and disgusting. The staff only care about a paycheck and they don’t care what happens to the patients. Many other residents who can speak themselves and are coherent will tell you that they have experienced the same things. My mother and other residents feel they aren’t being treated with the care they need. They don’t care about their patients health. They care about the money they are getting from them that it. My mother health has declined and they refuse to continue to help her and actually care for her the correct way. Don’t send your family here if you love them because Careone doesn’t care. Careone needs to be shutdown. Careone will not care for you. Careone is not clean. Careone serves cold food. Careone staff does not care for you. Careone will only hurt you. Please do not send your family here.

Felicia Morales

May 2026

via Google

CareOne is not a place you want to send your loved one. If you love your parents or your family members do not send them to there. CareOne has treated my mother from the moment she has entered that place like garbage. Her health has declined because they physically can’t bother to help her properly. My mother is constantly being served food she can’t eat and cold food. CareOne needs to close down. They don’t care about the residents but protecting themselves. Close CareOne down for the sake of our families.

Deborah Kane

Apr 2026

via Google

My husband was in CareOne Rehab at Redstone for a month. All the nurses and aides were very caring and supportive( even walking him and assisting him with feeding when family was not available ). They always answered my many questions and concerns with patience and compassion. The social worker Dan and his department were also very supportive and empathetic. They worked diligently to ensure that my husband was not released back to his assisted living facility until he was physically ready. The only minor complaint I would have is that they didn't have a higher wheelchair available for my husband's height.

Brody Kohl

Mar 2026

via Google

My grandpa has been staying here and I truly can’t say enough good things about this place. The staff are incredibly kind, patient, and genuinely care about the residents. They treat him with respect and make him feel comfortable and safe every day. The facility is clean, well-kept, and has a welcoming atmosphere. It gives our family peace of mind knowing he’s in such good hands. Thank you to everyone here for the amazing care and support—you make a real difference.

Chris Lachendro

Feb 2026

via Google

I must say my father was happy with all aspects of his during his rehab stay. However my complaint is lack of communication regarding his discharge. During a care and wellness meeting for him, it was mentioned three times that insurance will cover him until the end of the following week. On Monday of that following week, all paperwork had been sent to his assisted living facility and a nurse from that facility came to evaluate him. By the end of the day he was ready for discharge. He was not discharged until THREE DAYS LATER. During that time I never received any communication regarding possible discharge dates/times. It wasn't until the assisted living facility called to inform me that they were going to pick him up! It's very evident to me that because insurance had approved coverage for an extended stay that the powers that be at Redstone took advantage of that to milk more money from the system. It's a business and my father was treated as an object. Let him sit until the business monkeys say he can go.

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Government Inspection History

9 inspection visits in the last three years, 65 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 31, 2026Health Complaint1 citation
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

Oct 22, 2025Health Complaint1 citation
  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2025

Aug 20, 2025Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity B of L: potential for minimal harm, patternCorrected Sep 12, 2025

Jun 25, 2025Health Complaint3 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

Apr 3, 2025Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2025

Jun 6, 2024Fire Safety StandardHealth Standard23 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2024

Jan 17, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024

Nov 6, 2023Health Complaint2 citations
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 30, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 30, 2023

Feb 7, 2023Fire Safety StandardHealth Standard23 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Mar 20, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Mar 20, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Mar 20, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Care One At Redstone offer?

Care One At Redstone offers Skilled Nursing / Long Term Care.

Where is Care One At Redstone located?

Care One At Redstone is located at 135 Benton Drive in East Longmeadow, Massachusetts.

What do families say about Care One At Redstone?

Reviews of CareOne at Redstone are sharply divided: several families praise attentive, compassionate nursing and rehab staff, while others describe serious lapses in cleanliness, call-light response, and communication around discharge. This skilled nursing facility focuses on post-acute rehab and complex medical care rather than long-term residential living.

How did Care One At Redstone do on recent health and safety inspections?

Care One At Redstone had 9 government inspection visits in the last three years, with 65 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Care One At Redstone?

Submit the Request Information form on this page to connect with Care One At Redstone and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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