Santana Alers
Jun 2026
My mother is near death because the agency nurse who took care of her last night did not step into her room ONCE to check in on her. She received no insulin nor did she receive her nebulizer treatments. She just got back from a 2 week stay at hospital from lack of supervision from aspiration causing her to vomit. Now she is there again not even 48 hours later. THE ONLY THING I APPRECIATE ARE THE DEDICATED NURSES WHO KNOW MY MOM, TAKE CARE OF HER, AND DO THEIR BEST WHENEVER THEY ARE WITH HER. THEY KNOW EXACTLY WHO THEY ARE AND I THANK YOU FOR DOING YOUR PART, I APOLOGIZE FOR ALL THE STRUGGLE YOU ALL GO THROUGH WITH NO SUPPORT FROM THE PLACE YOU WORK AND THE PLACE MY MOTHER STAYS. Everytime the Agency sends random people to take care of my mother, something negative always happens. All the good nurses are there with NO SUPPORT with CONFUSED EMPLOYEES they have to waste time to teach WHEN THEY SHOULD KNOW THE BASICS OF THEIR JOB. That takes all the good nurses away from getting the job done for not just for my mom, but the rest of the patients too. My mother has been there for 3 years and I am done staying queit about my concerns. It is hard to speak to directors, social workers, or anybody important to help us. Any health plans made for my mom or 3 month meetings are always held without us when we always ask to be involved and seem to never be consistantly followed. There have been SO MANY disappointments that outweigh the possible care and support she COULD be receiving if EVERYONE was on the same page. BUT NOBODY COMMUNICATES, NOT EVERYONE DOCUMENTS EVERYTHING, and MY MOMS LIFE IS IN GODS HANDS at this point. Something has got to give to make sure good nurses get the help they need to support the patients. Especially bed bound patients who cannot do anything for themselves.... they need to respect families who are involved, because trust and believe, this was the WRONG family to mess with. As humble and respectful as we have been for 3 years, we are truly outraged. All we asked for is help and cooperation. It can't just happen once in a blue moon. This profession is hard, but there's no excuse for not doing the right thing when my family always stays 2 steps ahead. They have no urgency until something goes wrong and that NEVER sat right with me. We catch things before it happens because WE KNOW MY MOTHER BEST. I am so furious, disappointed, upset, hurt, and GRIEVING because MY MOM IS SUFFERING FROM NEGLECT. Theres no other way to say the truth. This place has truly failed this beautiful family of ours..... how could you fail us like this... after everything we do to cooperate every single day.... If it were my choice. My mother would be home. But she ended up in a nursing home. And she has suffered soooooo much more than she has been at peace..... that is not fair for this beautiful soul that is ONLY trying to survive. I cannot believe I have to write A Review to try to make a change... if not for my family, for others too.... This is a very sad situation I wish was better. But nobody wants to make this better for my family. Nobody wants to make my mothers journey better for her..... that's how it feels everytime something goes wrong. Nothing would go wrong if everyone was on the same page. 💯
