4.1(62 ratings)· Birmingham average: 4.1
Part of Brookdale Senior Living · 475 communities · 4.3★ average
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Reviews for this skilled nursing and rehab facility are sharply divided: several families describe serious neglect, unaddressed care needs, and poor staff attitudes, while at least one family had a strongly positive rehabilitation experience with attentive nursing and therapy staff. The facility sits on a continuing care campus offering rehab, respite, and hospice coordination alongside independent living, assisted living, and memory care.
AI-generated from reviews and community data.
Brookdale University Park Skilled Nursing is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.1 out of 5 across 62 reviews.
Brookdale University Park is a continuing care retirement community in Birmingham, Alabama, offering independent living, assisted living, memory care, and skilled nursing and rehabilitation services on one campus.
The skilled nursing facility provides short-term rehabilitation and transitional care for guests recovering from surgery, illness, or injury. Licensed therapists work to help residents achieve independence through personalized care plans. The facility offers neurologic rehabilitation for conditions including stroke, multiple sclerosis, and Parkinson's disease, with coordination through attending physicians and nurse practitioners. Therapy services are available seven days a week, typically beginning on the day of admission.
Accommodations include private or companion rooms with individual showers and furnished amenities. Staff are available 24 hours a day, seven days a week to address personal and care needs. The community also provides short-term stays for family caregivers needing respite, and offers hospice care services through a network of preferred providers for those with end-of-life needs.
For longer-term residents, the community features studio, one-bedroom, and two-bedroom pet-friendly apartments. Residents have access to activities including painting classes and technology education. Periodic care conferences are held to discuss progress and discharge planning with family members.
The community coordinates post-discharge support, including follow-up contact and information about home health and private duty nursing services available to residents returning home.
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Help Me Choose4.1overall · 62 ratings combined
4.1★ on Google (62)
Sara Beck
Dec 2025
Update: The response from the facility is total BS. No one ever contacted me to discuss the issues we had leaving me to believe they really do not care one bit about improving. If you love your family member don't send them here. The employees act like they hate their jobs, don't want to be there and are doing you a favor if they actually do help.
cindy edwards
Nov 2025
Don’t let the beautiful building and area of town fool you. I wouldn’t take my dog here. My mother was here for skilled nursing and rehab for 20 days. With the exception of a couple of nurses the care was awful. She was yelled at by staff to get up and go to bathroom with no assistance and some help was ugly to her which I did address but I was very disappointed at the lack of care, bad attitudes and not enough nurses. Oh and when I brought her home I found a very bad bruise on her upper arm from being grabbed and pulled on in the bed.
Allyce Leonard
Oct 2025
If no stars was an option I would have opted for that. The Birmingham location is horrible. The nursing staff don’t care about patients. The director of clinical services doesn’t care what the nursing staff do. They don’t like to be asked questions. They don’t answer the phone. They don’t know that a fall risk patient shouldn’t be left unattended. They lie and say they provide assistance for ADL’s and don’t. If you act like you care about your loved ones therapy care plan they make sure to do therapy when you are not around. If you can’t stay 24/7 with your loved one I wouldn’t waste time sending my them here trusting the will care for a patient. Not clean. Diet restrictions they don’t care. Just piss poor attitude and it show in the quality of care.
beverly caulfield
Jul 2025
Brookdale Senior living was a life saver for my Brother and I. My brother went through 3 Surgeries in 3 weeks, just to end with a full Amputation of toes, foot, ankle and leg. We arrived here and the care that was provided by this entire Staff was so Amazing and Uplifting. it truly was the game changer in our lives during our 19 day extensive stay. I would recommend this Rehabilitation Facility to anyone that has a family member that needs love, comfort, Support and Help with getting back to Independent living or Assisted living. Where Do I start: let me began with Ms. Patsy Gann, Healthcare Administrator who made my Brother and I so Comfortable with her hands on open door welcome and policy. Then the greeting from Princess Pippen, Director of Clinical Services was hands on with love and encouragement for my brother daily comprehensive ness, also Destiny Houston the Social Worker who made sure we received all the necessary resources that was available in the facility and aftercare services. The Physical therapy, Occupational therapy and Memory and emotional support. Ms Latoya Atkins, keep us a breasted with all the needed health Care information. Ms Mina the Nurse and all 24/7 Nurse's with there prompt on time treatment of Meds. Also CNA Precious, T, and others on all shifts during our entire wonderful stay. Brookdale Senior living is a Awesome place for Rehabilitation and getting one back to Independent living or Assisting with your living. Thank God for this Life line.
Kathey Harthern
Jun 2025
My mother was only there 3 months. Susan Potts was director at the time. They lost my mother's partial, they could not match outfits for my mother. My mother had beautiful hair. I would pay a private person to come in wash and blow dry her hair. I went one Saturday morning to find my mother in tears. They had just set her in shower and got her hair wet. There were specific directions for the medical staff that they totally ignored. They would lose her clothes, food was horrible. I watched many people lose love ones due to neglect. The health dept. Put 15 tags on the dining error. The woman over the dinning area was in cahoots with Susan Potts. Do Not put your love one there. Kathey
Brookdale University Park Skilled Nursing offers Independent Living and Skilled Nursing / Long Term Care.
Yes — Brookdale University Park Skilled Nursing lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Brookdale University Park Skilled Nursing is located at 501 University Park Drive in Birmingham, Alabama.
Reviews for this skilled nursing and rehab facility are sharply divided: several families describe serious neglect, unaddressed care needs, and poor staff attitudes, while at least one family had a strongly positive rehabilitation experience with attentive nursing and therapy staff. The facility sits on a continuing care campus offering rehab, respite, and hospice coordination alongside independent living, assisted living, and memory care.
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