4.1(62 ratings)· Birmingham average: 4.1
Part of Brookdale Senior Living · all operators · 533 communities · 4.3★ average
Own this community? Update your listing · Marketing for operators
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this skilled nursing and rehab facility are sharply divided: several families describe serious neglect, unaddressed care needs, and poor staff attitudes, while at least one family had a strongly positive rehabilitation experience with attentive nursing and therapy staff. The facility sits on a continuing care campus offering rehab, respite, and hospice coordination alongside independent living, assisted living, and memory care.
AI-generated from reviews and community data.
Brookdale University Park Skilled Nursing is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.1 out of 5 across 62 reviews.
Brookdale University Park is a continuing care retirement community in Birmingham, Alabama, offering independent living, assisted living, memory care, and skilled nursing and rehabilitation services on one campus.
The skilled nursing facility provides short-term rehabilitation and transitional care for guests recovering from surgery, illness, or injury. Licensed therapists work to help residents achieve independence through personalized care plans. The facility offers neurologic rehabilitation for conditions including stroke, multiple sclerosis, and Parkinson's disease, with coordination through attending physicians and nurse practitioners. Therapy services are available seven days a week, typically beginning on the day of admission.
Accommodations include private or companion rooms with individual showers and furnished amenities. Staff are available 24 hours a day, seven days a week to address personal and care needs. The community also provides short-term stays for family caregivers needing respite, and offers hospice care services through a network of preferred providers for those with end-of-life needs.
For longer-term residents, the community features studio, one-bedroom, and two-bedroom pet-friendly apartments. Residents have access to activities including painting classes and technology education. Periodic care conferences are held to discuss progress and discharge planning with family members.
The community coordinates post-discharge support, including follow-up contact and information about home health and private duty nursing services available to residents returning home.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose4.1overall · 62 ratings combined
4.1★ on Google (62)
Sara Beck
Dec 2025
Update: The response from the facility is total BS. No one ever contacted me to discuss the issues we had leaving me to believe they really do not care one bit about improving. If you love your family member don't send them here. The employees act like they hate their jobs, don't want to be there and are doing you a favor if they actually do help.
cindy edwards
Nov 2025
Don’t let the beautiful building and area of town fool you. I wouldn’t take my dog here. My mother was here for skilled nursing and rehab for 20 days. With the exception of a couple of nurses the care was awful. She was yelled at by staff to get up and go to bathroom with no assistance and some help was ugly to her which I did address but I was very disappointed at the lack of care, bad attitudes and not enough nurses. Oh and when I brought her home I found a very bad bruise on her upper arm from being grabbed and pulled on in the bed.
Allyce Leonard
Oct 2025
If no stars was an option I would have opted for that. The Birmingham location is horrible. The nursing staff don’t care about patients. The director of clinical services doesn’t care what the nursing staff do. They don’t like to be asked questions. They don’t answer the phone. They don’t know that a fall risk patient shouldn’t be left unattended. They lie and say they provide assistance for ADL’s and don’t. If you act like you care about your loved ones therapy care plan they make sure to do therapy when you are not around. If you can’t stay 24/7 with your loved one I wouldn’t waste time sending my them here trusting the will care for a patient. Not clean. Diet restrictions they don’t care. Just piss poor attitude and it show in the quality of care.
beverly caulfield
Jul 2025
Brookdale Senior living was a life saver for my Brother and I. My brother went through 3 Surgeries in 3 weeks, just to end with a full Amputation of toes, foot, ankle and leg. We arrived here and the care that was provided by this entire Staff was so Amazing and Uplifting. it truly was the game changer in our lives during our 19 day extensive stay. I would recommend this Rehabilitation Facility to anyone that has a family member that needs love, comfort, Support and Help with getting back to Independent living or Assisted living. Where Do I start: let me began with Ms. Patsy Gann, Healthcare Administrator who made my Brother and I so Comfortable with her hands on open door welcome and policy. Then the greeting from Princess Pippen, Director of Clinical Services was hands on with love and encouragement for my brother daily comprehensive ness, also Destiny Houston the Social Worker who made sure we received all the necessary resources that was available in the facility and aftercare services. The Physical therapy, Occupational therapy and Memory and emotional support. Ms Latoya Atkins, keep us a breasted with all the needed health Care information. Ms Mina the Nurse and all 24/7 Nurse's with there prompt on time treatment of Meds. Also CNA Precious, T, and others on all shifts during our entire wonderful stay. Brookdale Senior living is a Awesome place for Rehabilitation and getting one back to Independent living or Assisting with your living. Thank God for this Life line.
Kathey Harthern
Jun 2025
My mother was only there 3 months. Susan Potts was director at the time. They lost my mother's partial, they could not match outfits for my mother. My mother had beautiful hair. I would pay a private person to come in wash and blow dry her hair. I went one Saturday morning to find my mother in tears. They had just set her in shower and got her hair wet. There were specific directions for the medical staff that they totally ignored. They would lose her clothes, food was horrible. I watched many people lose love ones due to neglect. The health dept. Put 15 tags on the dining error. The woman over the dinning area was in cahoots with Susan Potts. Do Not put your love one there. Kathey
3 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2024
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 12, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2020
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2020
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2020
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2020
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2019
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 24, 2018
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2018
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2018
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2018
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2018
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2018
Address patient/client population and determine types of services needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brookdale University Park Skilled Nursing offers Independent Living and Skilled Nursing / Long Term Care.
Yes. Brookdale University Park Skilled Nursing lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Brookdale University Park Skilled Nursing is located at 501 University Park Drive in Birmingham, Alabama.
Brookdale University Park Skilled Nursing carries a 4.1 out of 5 rating from 62 Google reviews. Reviews for this skilled nursing and rehab facility are sharply divided: several families describe serious neglect, unaddressed care needs, and poor staff attitudes, while at least one family had a strongly positive rehabilitation experience with attentive nursing and therapy staff. The facility sits on a continuing care campus offering rehab, respite, and hospice coordination alongside independent living, assisted living, and memory care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Brookdale University Park Skilled Nursing had 3 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Brookdale University Park Skilled Nursing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Brookdale University Park Skilled Nursing? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Birmingham.
Birmingham, Alabama0 mi
4.3(126)
Skilled Nursing / Long Term Care
Birmingham, Alabama0.8 mi
3.6(53)
Assisted LivingIndependent LivingMemory Care+1 more
Birmingham, Alabama1.4 mi
4(22)
Independent Living
Birmingham, Alabama2.1 mi
3(34)
Skilled Nursing / Long Term Care
Birmingham, Alabama2.1 mi
2.6(30)
Skilled Nursing / Long Term Care
Birmingham, Alabama2.4 mi
4.7(60)
Assisted LivingIndependent LivingMemory Care+1 more
Home care agencies serving Birmingham bring help to the house: daily living, companionship, and respite for family caregivers.
