Omari Grimes
May 2026
I’m extremely disappointed with my experience with this company. I signed up for respite care because I am a full-time caregiver for my mom and truly need reliable support. Unfortunately, the service has been anything but reliable. Just last week (Thursday), I was scheduled to have a caregiver come out. I was first told someone was coming, then received a call saying they had called off. They later said they found a replacement, only to call me again 30 minutes before the shift to say that person had also called off. Then today, a caregiver showed up unannounced at 7:35 AM with no prior communication that anyone would be coming. She was dressed in a sweatshirt, leggings, and flip-flops, and had no visible badge or identification. While she seemed kind, the lack of professionalism and communication was very concerning. She was also told by the company to leave after communicating to them that I had said no one told me she would be coming even though I expressed she could stay the remainder of the shift. As someone who cares for my mom 24/7, has left my job to do so, and is also raising two young children, I depend on respite care to provide some level of relief. Not knowing if someone is going to show up or being notified last minute that they’re not is incredibly frustrating and adds more stress instead of helping. Based on my experience, I cannot recommend this company. Reliable communication and professionalism are critical in this line of work, and unfortunately, that has not been my experience.
