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Reviewers of Brentland Woods largely praise the warmth and attentiveness of the caregiving staff and the beauty of the campus, with several families saying they felt confident in the hands-on care their loved ones received. At the same time, a handful of reviews raise concerns about lease transparency, unanswered phone calls, and a part-time office schedule that families should weigh alongside the positive care experiences.
AI-generated from reviews and community data.
Episcopal SeniorLife - Brentland Woods is a senior living community in Henrietta, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 9 reviews.
Brentland Woods is a 60-bed assisted living community in Henrietta, New York, serving older adults who need help with daily activities and personal care.
Families consistently highlight the warmth and attentiveness of the staff across reviews. Visitors describe genuine interactions between caregivers and residents, noting that staff members are caring, respectful, and invested in residents' wellbeing. The campus itself is described as beautiful, with pleasant apartment spaces. One family wrote, "the staff is, hands down, the most kind, caring, respectful and loving." Parents and other relatives report feeling confident in the hands-on care their loved ones receive and appreciate the consistent presence of staff members. Management has been noted as honest and thorough in explaining details to prospective families.
The community has a 3.5 out of 5 Google rating based on 8 reviews. While multiple families express strong satisfaction with care quality and the community's atmosphere, some residents or families have raised concerns about communication responsiveness and lease transparency that deserve consideration during any evaluation process.
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Help Me Choose3.7overall · 9 ratings combined
3.7★ on Google (9)
Andrea Carpenter
Aug 2026
Mom lived at brentland woods for over 3 years. Family visited almost daily, so we really saw what happened there. Mom recieved capable cared - reasonably timely. Staff was present and kind. Food was presented well. A little under staffed when emergencies arise, but overall, good. We were happy with the consistent staff (same, reliable staff every week). I would recommend brentland woods episcopal Assisted living.
jke jke
Mar 2025
I could not say enough great things about our experience with the Brentland Woods Community. We found ourselves suddenly & urgently needing to find assisted living for our Dad, but also wanted a warm, caring community where he would thrive. From the moment I walked into BW & saw genuine, engaging family interactions between staff & residents I knew we found his home. Their expertise, helpful & unhurried qualities lent a sense of calm & belonging to our Dad. Their communication with our family was outstanding.<br>Brentland Woods became a reset for Dad, from sedentary decline to mobility & engagement. It became the place he called “ home “.<br>With gratitude,<br>Julie Elliott.
Michele Wuensch
Feb 2025
There is an outwardly aggressive Pit Bull Mastiff mix that threatens other dogs masquerading as a fake service dog living at this facility. This dangerous animal is a liability to the residents as well as the owners.
Alanna R
Oct 2024
Great environment. I feel content knowing mom is well cared for and staff truly care about her. Appreciate the attentiveness, support and consistent staff.
Kelly Windsor
Jul 2024
This facility is all about Corporate Greed! They make promises they can’t keep! The new management there made my mother’s experience before she past as difficult as possible. Don’t trust what they say ! As it’s all about taking monies from the elderly and not giving them the dignity. There lease and contract agreements are not true. She signed a lease to which her lease would not increase for a year . Not true ! They upped the rent after 3 months . They make claims take your deposit.<br>They have also lost some amazing people that were there they took the time to get to know the residents that’s not the case now. Customer service is awful / the lack of communication is not only unprofessional, but appalling at best.<br>Please think twice when looking into this place. Looks great , talks the talk to take your monies.
Episcopal SeniorLife - Brentland Woods offers Assisted Living.
Episcopal SeniorLife - Brentland Woods is located at 3831 East Henrietta Road in Henrietta, New York.
Reviewers of Brentland Woods largely praise the warmth and attentiveness of the caregiving staff and the beauty of the campus, with several families saying they felt confident in the hands-on care their loved ones received. At the same time, a handful of reviews raise concerns about lease transparency, unanswered phone calls, and a part-time office schedule that families should weigh alongside the positive care experiences.
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