april sierra
Apr 2026
This is the worst place ever! If you care about your loved ones do NOT consider Woodcrest ! The management is horrible! It may look clean and presentable however it is NOT! No staff stays and the turn around is faster than lighting! All the genuine caring staff have left because of management & the way the facility does NOT care about their residents ! Extremely under staffed! They have zero activities at the facility , NO trips outside the facility to stores or events! It offers nothing !!! It’s all fake to sucker you in and take your money!! They have taken every penny from my loved ones and do not leave them with anything for personal necessities or bills. They only care about money not the residents needs or happiness! They continue to keep residents that need another level of care instead of advocating for their needs to be met elsewhere. They refuse to apply for Medicaid so they can take every dollar at private pay verse Medicaid rate! They do not provide cable ! The doors are open 24/7!!! They have nobody at the front desk ever!! I have personally walked in at late hours of the night with nobody knowing! Their is no security precautions at all!! Anyone can walk into facility or out at anytime and nobody would know! It’s scary to think all these residents are not protected nor the employees! Anything could happen. They have zero memory care and should NOT be allowed to have dementia residents ! I’ve brought all these concerns to management and only get an attitude and no resolution ! I even met with the owner personally who could careless and did nothing! I know prior staff has tried addressing concerns prior to quitting as well! It’s NOT a safe or caring place at all!<br><br>Most recently this past Friday my grandfather eloped from woodcrest! At 92 yrs old with dementia advancing I have voiced my concerns and fears of this happening! My grandfather crossed 4 lanes of dangerous traffic on west Henrietta Rd! He made it all the way to Lehigh station rd by NYS thru way walking with his walker. It was cold out and he had pajamas on with no jacket! Thank god someone called 911 to rescue him! He was gone for almost 2 hours and the facility didn’t even know he was missing!! I received the phone call from MC sheriffs and rushed to the scene. I was advised that he tumbled falling and because he was so cold he needed to be transported to the hospital for an evaluation ! I then called the facility and after no answer 3x calling I advised them of the situation ! Absolutely scariest horrible experience ever ! The fact my Grandfather is alive and wasn’t hit is truly a miracle of god! This facility won’t get another chance of having my loved ones in their care after this! Beware of this place!!! Do NOT recommend!
