lois mccarthy
Jan 2026
The staff is very friendly. The social work team is always willing to go up above and beyond The nursing staff always calls with details The dining room is very sunny and bright The food looks very good
1 / 6Quick Facts
- Total units
- 160
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 160
- Inspections
- View history (19 citations)
- Ownership
- Family-owned since 1969, now fourth generation
- On-site specialist services
- Audiology, dental, podiatry, and mental health services
CMS Care Compare
What Families Think
The Good
- On-site audiology, dental, podiatry, and mental health services
- Focus on managing acute and chronic diseases
- Support for residents recovering from surgical procedures
- Activities like pet therapy, sing-alongs, and community outings
- Enclosed courtyards for outdoor gatherings
The Bad
- No published pricing information available
AI-generated from reviews and community data.
The Hurlbut is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 34 reviews.
About The Hurlbut
The Hurlbut is a skilled nursing facility in Rochester, New York, founded in 1969 by Robert H. Hurlbut. Now in its fourth generation of family leadership, the community provides skilled nursing care in a warm and safe environment, with particular focus on managing acute or chronic diseases and supporting residents recovering from surgical procedures.
The facility offers a range of specialized services including audiology, dental, podiatry, and mental health services. The skilled nursing staff and supporting medical team are trained to address the complex healthcare needs of residents requiring advanced medical care.
Residents enjoy a variety of activities designed to enrich daily life, including musical sing-alongs, picnics in enclosed courtyards, pet therapy, and outings to local restaurants and concerts. The community maintains a person-centered approach to care and support.
Types of Care at The Hurlbut
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Pet Friendly
- Security
- Transportation Services
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Hurlbut
3.4overall · 34 ratings combined
3.4★ on Google (34)
Suzanne Calia
Sep 2025
i cannot say enough good things about my loved one's stay here for rehab. The team assigned to him was truly wonderful on every level..professional, kind and attentive. He grew strong enough to go home.
Cindy Borzilleri
Aug 2024
My Mom was there from March - July this year. I was very hesitant since the place is very old and run down in some areas, but it was the only option. The staff is amazing! Cannot say enough about how caring, patient and respectful they all were. My Mom could not stand on her leg and was in bed most of the time. Everyone made her feel comfortable and not embarrassed. The compassion they felt for her was amazing. Everyone chips in to care for the patience when short handed. All the nursing facilities are under staffed, but I was impressed with how they all covered for each other when possible. The only reason I didn't give a 5 star is due to the food, which wasn't always the greatest and the wait at times due to being short staffed. She had been in 2 other facilities in the past and both had the same 2 issues. The amazing staff is why I would recommend The Hurlbut.
joan rec
Jun 2024
My husband was in strong for a month and they wanted to send him to a nursing home. I had heard terrible things about nursing homes so that didn't seem to be an option. One day they told me that they had an opening in the Hurlbut on East Henrietta Road. I read the reviews and they were so terrible that I knew I didn't want him to go there. One of the social workers at strong told us to take a tour and then make up our minds. We did that and Nicole showed us around and was so good at what she did, that we thought it was a good idea to take him there. We haven't been sorry. He's been there for 5 months and I have found very few staff that didn't treat my husband well. the only problem we have is that he has glaucoma and is blind in one eye and can only see a spec in the other. and some of them don't seem to know how bad he is. He's wheelchair bound, is incontinent, has diabetes, and almost blind but he hasn't lost his sense of humor. this is a year later and if i knew then what i know now, i would give a zero if that was available AFTER THEY MOVED HIM TO A DIFFERENT HALL, the new people didn't seem to now what they were doing. they kept telling me they had a chart which i never saw. he was eventually put on hospice care which was great when they were there but when they weren't it was horrendous. he was completely blind and i asked if they were feeding him and they said yes, but when i came at lunch time, i only saw one person feed him one day. eventually he couldn't chew or swallow but they kept bringing trays of food and mashed pills which he couldn't swallow. he was on morphine that started at every 6 hrs. but went to 2 -3 hours as needed. for a couple weeks things went well but when his nurse returned from "vacation" she told daughter that he wasn't due a morphine until 8 :00pm. he had gotten his last one at 1:00 and was in pain. she argued and went ballistic and said she had his health care proxy "GIVE HIM HIS MORPHINE!"she gave it to him. the next day he was dead.
Donald Williamson
Oct 2023
My experience at the nursing home on east Henrietta rd. If you care and love your loved ones, please please please do not take them to this location I can not speak for other Hurlbut locations but this experience was awful, nursing staff did not have a clue of what was going on and even argued amongst each other at times, the place was completely out dated it looks like a dungeon, place was filthy people were placed in the hallways all times of day and night I went in one night at about 9:30 pm my loved one was setting in the hallway slumped over in the wheelchair clothes still cover with dinner food while two aides sat there on their phones. several times Medication was given at the wrong times, even the wrong medication was given at times and some times no medication was given. This place should be shut down. Very mismanaged and people in charge (Directors and nurses) lie and change their stories.
Government Inspection History
3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 31, 2025Fire Safety StandardHealth Standard8 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Feb 16, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2024
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2024
May 13, 2022Fire Safety StandardHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2022
Ensure staff are vaccinated for COVID-19
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2022
Develop a communication plan.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2022
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Hurlbut offer?
The Hurlbut offers Skilled Nursing / Long Term Care.
Is The Hurlbut pet friendly?
Yes. The Hurlbut lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is The Hurlbut located?
The Hurlbut is located at 1177 East Henrietta Road in Rochester, New York.
How did The Hurlbut do on recent health and safety inspections?
The Hurlbut had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Hurlbut?
Submit the Request Information form on this page to connect with The Hurlbut and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Hurlbut? Claim this listing to update photos, pricing, and details. It's free.
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