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Jun 2026
Update; Bloom continues to characterize this as a simple billing dispute, but the real issue is the complete lack of communication and transparency.<br><br>We provided the required 30-day written notice, removed all of my mother's belongings from the room, and received approval from the facility. Section H of the residency agreement states that following termination of the agreement, the community shall provide a refund of any unused prorated portion of the resident's final monthly fee, less any applicable deductions.<br><br>If Bloom believes a refund is not owed, then explain why. Point to the specific provision in the contract and have a direct conversation with us. Instead, our calls and emails have gone unanswered while the facility finds time to respond publicly to online reviews.<br><br>This is not an attack on Bloom's reputation. It is an attempt to obtain answers regarding a contract and money that may be owed. Had Bloom communicated directly and professionally, this matter could have been resolved privately. Instead they respond with silence followed by public relations responses.<br><br>Also what is most concerning about Bloom Senior Living is not just the issues that have been raised, but the fact that they are actively refusing to communicate with me about them. Despite multiple attempts to contact management through phone calls and emails, I have received no meaningful response. Yet somehow, they were able to quickly respond to my public review.<br><br>That raises a serious question: if Bloom has the time and ability to respond publicly to protect its reputation, why can't it make a simple phone call or answer an email to address legitimate concerns directly?<br><br>Their public response claims professionalism, compassion, and a commitment to residents and families, but those claims are difficult to believe when they refuse to engage in private communication regarding serious matters. Communication and accountability should not disappear the moment concerns are raised.<br><br>Frankly, it is alarming that a facility entrusted with the care of vulnerable seniors appears more focused on responding to online criticism than addressing the concerns of a resident's family member. Families deserve honesty, transparency, and direct communication—not public relations statements designed to make problems appear resolved when no effort has been made to actually discuss them.<br><br>Bloom can continue posting responses about how much they care, but until they are willing to answer calls, return emails, and address concerns directly, those words carry very little weight.
