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Evergreen Crossing & The Lofts

5404 Georgetown Rd

3.4(84 ratings)

Evergreen Crossing & The Lofts — photo 11 / 7

Quick Facts

On-site dialysis
In-house dialysis den for weekly hemodialysis
Room type
Rooms are mostly private, not shared
Nearby park
Located near Eagle Creek Park for outings

What Families Think

Reviews of Evergreen Crossing & The Lofts are sharply divided: many families and residents praise attentive nurses, rehab staff, and a clean, updated building, while a large number of others describe serious neglect, including missed medications, unanswered call lights, and unhealed wounds. Several reviewers note that new management has recently improved communication and staff morale, though older and some recent reviews describe ongoing problems with basic care and food quality.

The Good

  • Praised nursing and PT/OT staff by name in several reviews
  • Mostly private rooms noted by multiple reviewers
  • On-site dialysis services for residents needing HD
  • Recent reviews credit new management with improved communication
  • Clean, updated building noted by many reviewers
  • Some reviewers highlight strong therapy/rehab outcomes

The Bad

  • Multiple reports of severe neglect, including bedsores and unaddressed hygiene needs
  • Several reviewers describe long delays answering call lights
  • Repeated reports of missed or delayed medications
  • Multiple complaints about cold or inadequate food

AI-generated from reviews and community data.

About Evergreen Crossing & The Lofts

Evergreen Crossing and the Lofts is a skilled nursing center in Indianapolis, Indiana, part of the CommuniCare Family of Companies. The community offers short-term care and rehabilitative services with a focus on residents' emotional and physical well-being, along with a supportive assisted living environment for guests, residents, and their families.

The rehabilitation approach emphasizes helping residents engage with the community they call home, aiming to make the most of the time spent recovering or residing at the center. Residents have access to a variety of the facility's amenities at their leisure.

The center is located near Eagle Creek Park, which provides opportunities for community outings and activities outside the facility.

Evergreen Crossing and the Lofts emphasizes an ongoing relationship with residents and their families throughout the care planning process, involving them in each step to support a path toward comfort and well-being. The center combines staff, programs, and residents to foster a positive, supportive environment where individuals can thrive.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.4overall · 84 ratings combined

3.4★ on Google (84)

James Lawson

Jul 2026

via Google

In here only 6 weeks bedsores from being left laying in feces and then not cleaned properly when someone finally comes to help. 2 missed appointments from wrong transport being arranged. Bandages that are supposed to be changed daily left unchanged for a week or more , atleast 5 hours of haemodialysis missed. Medication that is only effective during a certain time frame is never given during that time frame. "Therapy" from all 3 (physical, occupational and speech) is only 10 minutes between all 3. If you love someone don't send them here to be neglected! I'm here for rehabilitation yet getting worse instead of better. I was not allowed to participate in MY care plan at all. My wife has been lied to by several employees who say they will try to help but never do. It's just a disgusting, evil place full of neglect. I am completely bedridden yet have only gotten 3 bed baths in my 6 weeks here and my hair has only been washed by my wife not any facility employee. My wife has cleaned up my bowel movements several times, probably as much or more than the employees because after 45 minutes to an hour she can no longer stand my being left to have the bedsores worsen. My wife should be getting paid for all the work she has to do since employees do not

Paul Gradall

Jun 2026

via Google

3rd day here by far the worst rehab facility the food isn't meant for human consumption I will post pictures to prove my point the staff is rude and unwelcoming . Practically have to beg for meds . The first day I was here I was just dumped on my bed literally with not one person to greet me although did have a fee uninvited guests show up well before any staff decided to see who I was . Did the mention the food is very sub par plate is full of a liquid substance because water should not be coming from anything on my plate see picture English muffin isn't cut sure is soaking this liquid very good .. no variety or choices so if I don't eat this I will go hungry because from experience it will not improve as the day goes on . Could at least have vending machines

Aamil

Jun 2026

via Google

Very nice for senior citizens on very comfortable luxury

Maddie

May 2026

via Google

My grandma in there a& has not have be giving any of her medication or not been changed in 4 hours …

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Frequently Asked Questions

What types of care does Evergreen Crossing & The Lofts offer?

Evergreen Crossing & The Lofts offers Assisted Living, At-Home Care, Independent Living, Memory Care and Respite / Short-Term Care.

Is Evergreen Crossing & The Lofts pet friendly?

Yes — Evergreen Crossing & The Lofts lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Evergreen Crossing & The Lofts located?

Evergreen Crossing & The Lofts is located at 5404 Georgetown Rd in Indianapolis, Indiana.

What do families say about Evergreen Crossing & The Lofts?

Reviews of Evergreen Crossing & The Lofts are sharply divided: many families and residents praise attentive nurses, rehab staff, and a clean, updated building, while a large number of others describe serious neglect, including missed medications, unanswered call lights, and unhealed wounds. Several reviewers note that new management has recently improved communication and staff morale, though older and some recent reviews describe ongoing problems with basic care and food quality.

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