MyLivingChoice

Evergreen Crossing & The Lofts

5404 Georgetown Rd

3.4(84 ratings)· Indianapolis average: 4

Evergreen Crossing & The Lofts, photo 11 / 7

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
109
On-site dialysis
In-house dialysis den for weekly hemodialysis
Room type
Rooms are mostly private, not shared
Nearby park
Located near Eagle Creek Park for outings

What Families Think

Reviews of Evergreen Crossing & The Lofts are sharply divided: many families and residents praise attentive nurses, rehab staff, and a clean, updated building, while a large number of others describe serious neglect, including missed medications, unanswered call lights, and unhealed wounds. Several reviewers note that new management has recently improved communication and staff morale, though older and some recent reviews describe ongoing problems with basic care and food quality.

The Good

  • Praised nursing and PT/OT staff by name in several reviews
  • Mostly private rooms noted by multiple reviewers
  • On-site dialysis services for residents needing HD
  • Recent reviews credit new management with improved communication
  • Clean, updated building noted by many reviewers
  • Some reviewers highlight strong therapy/rehab outcomes

The Bad

  • Multiple reports of severe neglect, including bedsores and unaddressed hygiene needs
  • Several reviewers describe long delays answering call lights
  • Repeated reports of missed or delayed medications
  • Multiple complaints about cold or inadequate food

AI-generated from reviews and community data.

Evergreen Crossing & The Lofts is a senior living community in Indianapolis, Indiana offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.4 out of 5 across 84 reviews.

About Evergreen Crossing & The Lofts

Evergreen Crossing and the Lofts is a skilled nursing center in Indianapolis, Indiana, part of the CommuniCare Family of Companies. The community offers short-term care and rehabilitative services with a focus on residents' emotional and physical well-being, along with a supportive assisted living environment for guests, residents, and their families.

The rehabilitation approach emphasizes helping residents engage with the community they call home, aiming to make the most of the time spent recovering or residing at the center. Residents have access to a variety of the facility's amenities at their leisure.

The center is located near Eagle Creek Park, which provides opportunities for community outings and activities outside the facility.

Evergreen Crossing and the Lofts emphasizes an ongoing relationship with residents and their families throughout the care planning process, involving them in each step to support a path toward comfort and well-being. The center combines staff, programs, and residents to foster a positive, supportive environment where individuals can thrive.

Types of Care at Evergreen Crossing & The Lofts

Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Evergreen Crossing & The Lofts

3.4overall · 84 ratings combined

3.4★ on Google (84)

James Lawson

Jul 2026

via Google

In here only 6 weeks bedsores from being left laying in feces and then not cleaned properly when someone finally comes to help. 2 missed appointments from wrong transport being arranged. Bandages that are supposed to be changed daily left unchanged for a week or more , atleast 5 hours of haemodialysis missed. Medication that is only effective during a certain time frame is never given during that time frame. "Therapy" from all 3 (physical, occupational and speech) is only 10 minutes between all 3. If you love someone don't send them here to be neglected! I'm here for rehabilitation yet getting worse instead of better. I was not allowed to participate in MY care plan at all. My wife has been lied to by several employees who say they will try to help but never do. It's just a disgusting, evil place full of neglect. I am completely bedridden yet have only gotten 3 bed baths in my 6 weeks here and my hair has only been washed by my wife not any facility employee. My wife has cleaned up my bowel movements several times, probably as much or more than the employees because after 45 minutes to an hour she can no longer stand my being left to have the bedsores worsen. My wife should be getting paid for all the work she has to do since employees do not

Paul Gradall

Jun 2026

via Google

3rd day here by far the worst rehab facility the food isn't meant for human consumption I will post pictures to prove my point the staff is rude and unwelcoming . Practically have to beg for meds . The first day I was here I was just dumped on my bed literally with not one person to greet me although did have a fee uninvited guests show up well before any staff decided to see who I was . Did the mention the food is very sub par plate is full of a liquid substance because water should not be coming from anything on my plate see picture English muffin isn't cut sure is soaking this liquid very good .. no variety or choices so if I don't eat this I will go hungry because from experience it will not improve as the day goes on . Could at least have vending machines

Aamil

Jun 2026

via Google

Very nice for senior citizens on very comfortable luxury

Maddie

May 2026

via Google

My grandma in there a& has not have be giving any of her medication or not been changed in 4 hours …

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Government Inspection History

10 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 17, 2026Fire Safety StandardHealth Standard16 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

Feb 2, 2026Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionPast Non-Compliance

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Dec 31, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026

Nov 14, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Aug 11, 2025Health Complaint5 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025

Feb 28, 2025Fire Safety StandardHealth Standard12 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

Nov 15, 2024Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024

Mar 6, 2024Health Complaint1 citation
  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024

Feb 7, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2024

Dec 15, 2023Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Evergreen Crossing & The Lofts offer?

Evergreen Crossing & The Lofts offers Assisted Living, Independent Living, Memory Care and Respite / Short-Term Care.

How much does Evergreen Crossing & The Lofts cost?

Evergreen Crossing & The Lofts has not published its pricing. For context, communities in Indianapolis that publish rates start around $3,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Does Evergreen Crossing & The Lofts offer respite or short-term stays?

Yes. Evergreen Crossing & The Lofts lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Is Evergreen Crossing & The Lofts pet friendly?

Yes. Evergreen Crossing & The Lofts lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Evergreen Crossing & The Lofts located?

Evergreen Crossing & The Lofts is located at 5404 Georgetown Rd in Indianapolis, Indiana.

What do families say about Evergreen Crossing & The Lofts?

Reviews of Evergreen Crossing & The Lofts are sharply divided: many families and residents praise attentive nurses, rehab staff, and a clean, updated building, while a large number of others describe serious neglect, including missed medications, unanswered call lights, and unhealed wounds. Several reviewers note that new management has recently improved communication and staff morale, though older and some recent reviews describe ongoing problems with basic care and food quality.

How did Evergreen Crossing & The Lofts do on recent health and safety inspections?

Evergreen Crossing & The Lofts had 10 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Evergreen Crossing & The Lofts?

Submit the Request Information form on this page to connect with Evergreen Crossing & The Lofts and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Evergreen Crossing & The Lofts? Claim this listing to update photos, pricing, and details. It's free.

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