Heather B
Jul 2026
I love visiting Bickford. it's always so nice, the caregivers are friendly, and the residents are happy.
1 / 12Families generally describe Bickford of Bexley as clean, warm, and staffed by attentive caregivers who know residents by name, with several reviewers noting improved hygiene and care compared to prior facilities. A couple of reviews raise serious concerns about management responsiveness and one incident involving a medication change and a hospital visit, so it's worth asking directly about care oversight and communication with families.
AI-generated from reviews and community data.
Our Story
At the core of her being Mary Bickford had happiness coursing through her. She gave beauty and strength to everyone around her. She enriched their lives in every possible way. And the Bickford Family Tree that sprang from the seed of her life continues on with the self-same purpose, the core running throughout every aspect of what we do, enriching happiness in the lives that become intertwined with ours.
Her Life Song
Mary Bickford was born in Wichita, Kansas. She learned to play the harp and continued to play throughout her life for 57 years. In 1943 she married her husband Christy and together they raised two children Judie and Ralph. As a mother, she lived by the motto: whatever it takes to make you happy.
A Haunting Refrain
In the early 1970s, Mary's life took a dive. Her son Ralph was killed in Vietnam, her husband died of a heart attack and she was diagnosed with breast cancer. Mary's behavior began to change and her family became increasingly worried about her. Judie took her to see a doctor where she was diagnosed with Alzheimer's.
A Disturbing New Melody
After Mary's diagnosis, Judie and her husband Don Eby began looking for a new home for Mary. The options offered too much or too little assistance none met her needs and nothing felt like home. Since they couldn't find what they wanted they decided to create what Mary needed.
Her Song Becomes a Seed
Don employed his extensive business skills and knowledge, driven by the love he had for his mother-in-law. The song of Mary's life became a seed. The seed was planted and in November 1992 the Bickford Family Tree sprang forth with the opening of one of the first assisted living residences in Kansas. This Branch became Mary's new home.
The Growth of The Bickford Family Tree
What has sprung from Mary's life continues to grow. Our philosophy of care is based on the foundation of our Bickford Family Tree: It was created to care for our family, devoted to serving yours. Our experience led us to connect with so many other families who were going through similar experiences.
Rooted in Family
Don's lifelong dream to have a family business became a reality when his three sons became involved in the business. He instilled his boys with his vision and Bickford's core values which they were determined to continue. Don Eby passed away on March 25, 2010, but his legacy to give everything we have, every day, lives on in his sons. Bickford continues to be a family-owned and operated business.
Current Season
Bickford currently operates 65 Branches in 11 states with additional Branches in development. Our approximately 2,500 Bickford Family Members (our employees are family to us) love and care for nearly 3000 residents.
While seemingly impressive, growth and size have never been our goal. At the end of the day, all that matters to us is the happiness of the sweet little lady in apartment 406, because nearly 30 years ago that someone was our Mary Bickford.
Life is fragile and the effects of aging can rock us to our core. However, aging can also awaken us to the beauty of life and our need to express love now. With the urgency of this love, our family of caregivers is ready to do whatever it takes to make our residents happy.
There is no higher calling, no greater purpose than that of a caregiver. Somehow, we've come to believe that caregiving is just for some of us and not all of us. Yet at our core, we are all made to love, to connect, to extend ourselves in service of others. The question is do we have the will to love, to do what it takes, to risk ourselves in caring, even when the burden is great? In times of happiness, in times of sadness, we are that caregiver.
What is a manifesto? It is a declaration of who you are and what you stand for. We are that caregiver who does whatever it takes to make our residents happy.
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Help Me Choose4.8overall · 30 ratings combined
4.8★ on Google (30)
Heather B
Jul 2026
I love visiting Bickford. it's always so nice, the caregivers are friendly, and the residents are happy.
Natasha Devoise
Apr 2026
It's a beautiful community with a great staff that cares greatly for the residents that we serve and provide care for daily.
Sofia DeMoore
Dec 2024
My mother has been a resident of Bickford now for two months after being in a different facility for nearly five years. The care she is receiving now is noticeably better than what she had been receiving (in the other facility). Over the holidays family members noticed that she was clean and well, unlike last year's holiday experience. In the other facility my mother had chronic UTIs (almost every 6-8 weeks). We were told this was most likely due to a lack of hygiene... so we started paying the $18/day "hygiene upgrade." We did this for six months. She continued getting sick and we noticed her clothes, her bed, and her body were rarely clean. I started bathing her, doing her laundry, and changed her sheets each week which seemed ridiculous. It was apparent, she was not receiving adequate care; we needed to change facilities. We have been VERY PLEASED at Bickford. Her clothes are washed weekly, and she has always been clean (they see that she is bathed twice a week). And every time I hug my mother goodbye, her hair smells nice. She has not had even one UTI (knock on wood!). What a remarkable difference. Perhaps what I am most impressed with at Bickford is the staff, where the resident-to-staff ratio is MUCH better than what we experienced before. And from what I have observed, there has not been any turn-over (which was quite frequent in the other facility). I visit my mother several times a week and EVERY staff member has been extremely professional, courteous, and caring. They know my mother by name and many of them greet me (call me by name) as well. It's hard to find such good, loving people...I know they are because I see their smiles every time I visit. Their work is under-appreciated but is so critical at this stage in people's lives. In my opinion, they're all saints! They also love when I bring my Golden Retriever too -so what's not to love about that! I wish there was more I could do to express my gratitude to the people at Bickford. Five stars just isn't enough!
Nathan Park
Oct 2024
Don't bother, the management is... poor, anything that goes wrong and/or if a complaint is made, it's ignored. Staff turnover also occurs at a head-spinning rate.
Robert Ernst
Jul 2024
My wife was in Memory Care for about 6 weeks. I took my wife to the ER and found out she became severely constipated while under Bickford's care. Needless to say, I moved her out of Bickford. Once I got her home, I discovered one of her medicines was changed by Bickford without the knowledge of my wife's Specialist or myself.Workers were great. Management is concerning. Certified letters to three different corporate executives went unanswered.
Bickford of Bexley offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Bickford of Bexley is located at 2600 E Main St in Columbus, Ohio.
Families generally describe Bickford of Bexley as clean, warm, and staffed by attentive caregivers who know residents by name, with several reviewers noting improved hygiene and care compared to prior facilities. A couple of reviews raise serious concerns about management responsiveness and one incident involving a medication change and a hospital visit, so it's worth asking directly about care oversight and communication with families.
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