4.2(5 ratings)
Part of Avir Health Group · all operators · 141 communities · 4.1★ average
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1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Avir at Balch Springs are largely positive, praising a clean facility, friendly and responsive staff during tours, and a caring atmosphere. However, one detailed report describes serious neglect concerns, including missed doctor visits, unexplained weight loss, and hygiene issues, which stands out as a significant red flag amid the otherwise favorable feedback.
AI-generated from reviews and community data.
Avir at Balch Springs is a senior living community in Balch Springs, Texas offering Memory Care, Skilled Nursing / Long Term Care and Respite / Short-Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 5 reviews.
Avir at Balch Springs is a skilled nursing and long-term care community in Balch Springs, Texas, operated by Avir Health Group. Licensed for up to 120 residents, it is Medicare and Medicaid certified and staffed 24 hours with on-site registered nurses.
The community offers private rooms, wheelchair accessibility, medication management, dietary accommodations, emergency call systems, and social activities in gathering spaces. Housekeeping and laundry services are included.
Reviewers described mixed experiences. Some praised the facility's cleanliness, professional and welcoming staff, and quality of care over years of residency. Others raised concerns about medical appointment coordination, dietary portions, and billing practices. One reviewer wrote that staff were "welcoming and nice" and the facility had "a clean" environment. Communication and follow-through on care needs appear to be areas where experiences vary.
The facility holds a CMS overall rating of 2 of 5 stars.
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Help Me Choose4.2overall · 5 ratings combined
4.2★ on Google (5)
Lisa Renee
Jul 2026
Whewww, where do I start ?? Avir @ Balch Springs is a small place with a BIG heart. From the administrator ALL the way to down to the kitchen staff is GREAT and VERY professional… ohhhhh and NOT to mention the receptionist, she is ALWAYS nice, courteous and polite… AVIR @ BALCH SPRINGS KEEP UP THE EXCELLENT WORK !!!
Camille Mccauley
Jul 2026
I have done 2 tours of this facility and each time that I have gone in it was clean with a welcoming smell. The staff member was very informative and if I had a question that she couldn’t answer she reached out to get an answer for me. Staff there were welcoming and nice. This is a place I know I will be returning with my loved one.
Alldis Andsome
Jul 2026
Definitely great staff that go above and beyond. Many families try to project negative outcomes due to their own selfish motives however, my loved one has been a resident for many years and hasn't had any issues. Great job Balch Springs!!!!
Shante Rochelle
Jul 2026
If I could give this place 0 stars I would where do I start this place is terrible … they are not professional my brother was sent here from the hospital in May … they immediately contacted Social Security to get his check and he wasn’t even in there a month…. They never took him to his doctors visits and when you ask them why they said he refused which was a lie …. The food portions are for toddlers my brother lost so much weight in their care …. He smelled as if he hadn’t bathe in weeks…… his diaper was soaked every time I visit him the whole staff are liars they only care about these people checks …they recently changed the name because they had so many bad reviews under the old name…. The Social worker Melissa is no help at all and lies every time you ask her simple questions she even hung up in my face … please do not take your love ones to this scam of a nursing home they have picks of who they choose to give proper care to
6 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Give the resident's representative the ability to exercise the resident's rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 23, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Provide properly protected cooking facilities.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 6, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 19, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avir at Balch Springs offers Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Yes. Avir at Balch Springs lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Avir at Balch Springs is located at 4200 Shepherd Ln in Balch Springs, Texas.
Avir at Balch Springs carries a 4.2 out of 5 rating from 5 Google reviews. Reviewers of Avir at Balch Springs are largely positive, praising a clean facility, friendly and responsive staff during tours, and a caring atmosphere. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Avir at Balch Springs had 6 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Avir at Balch Springs directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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