ArchCare at Providence Rest Nursing Home and Rehabilitation Center

Elaine Sackmann

Jul 2026

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On June 9th, two friends and I visited our high school friend, Barbara Higgins at ArchCare at Providence Rest Nursing Home and Rehabilitation Center. My one friend and I were high school classmates of Barbara (having graduated in 1961) and the other visitor was our high school Chemistry teacher who is in her early nineties. We had a delightful visit with Barbara who has an incredibly brilliant mind but whose physical body is seriously incapacitated. After our visit we wanted to take a picture of the four of us to send to our high school alumnae newspaper. I went out into the hall and saw a staff member doing something at the entrance to another room. I asked her if she could take a photo for us after she finished what she was doing. She came over immediately with a smile and took two pictures. She then came over to Barbara and asked her to sit up straight, fixed her blouse, and then her hair - she then took 4 more pictures. In the first two photos, Barbara looked like a lump and in the last four, like the vibrant, cheerful person she is. This person's name, I later learned, is Barbara Newman. On our way out of the facility, we all commented on how clean and neat the facility is. I also noticed a rehab therapist working with another person who had obvious memory issues - the patience, kindness, and direction of this rehab therapist was inspirational. Having cared for my mother (heart condition), father (who had a serious stroke and was essentially a two year old, albeit a pleasant one), and a bipolar aunt who could be very difficult, I have had experiences in many rehab facilities and make my comment out of abundant experience. The three of us were so happy to know that our friend, Barbara Higgins, is in such a caring place.

Samantha Carroll

May 2026

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I was told multiple times when I called that I needed to get a PRI done first in order for them to even see if they had a room available for my grandmother (I told them multiple times this is for long term care). So obviously I did this (paid $350), when I went to fax the documents over, I noticed the number kept failing that they provided me with. When I called back to inform them my fax is not going through, Veronica told me there is no long-term care available. Why would the staff not just tell me this to begin with when I called??? I have wasted two weeks plus scheduling an at home PRI for them to easily just tell me sorry no availability, it makes NO SENSE! and the only response I received from Veronica was that she has been out of the office and just retuned- But the other staff members that are answering the phone in admissions did NOT tell me this. Start being straight up with people when it comes to admissions!! Especially for a family member that just lost their loved one and is trying to seek help.

Stefanie Anthony

Dec 2025

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If you want your loved one to be neglected, left filthy, and treated like a burden instead of a human being, especially someone with dementia, then sure, put them in Providence Rest. The level of care here is absolutely disgraceful. Every single nurse we encountered had an attitude problem. Not one showed compassion, patience, or even basic decency. This wasn’t limited to one area either. We experienced this on both the 2nd and 4th floors, so this is clearly a facility-wide issue. Communication was nonexistent. Nobody ever knew anything. Ask a question, and you’d get blank stares, shrugs, or conflicting answers. Yet somehow they’re very organized when it comes to harassing you for money, for truly bad care. The nurses were inadequate, inept, and completely uncaring. My grandfather was constantly left in bed, wearing a hospital gown, instead of being dressed and spending time with other residents. Part of the reason? They repeatedly lost and misplaced his clothing. His clothes were never around—constantly missing, never where they should be, while everyone else seemed to have theirs. This happened over and over again, with zero accountability and no explanation. He was a fall risk (which they knew), and he fell multiple times while in their "care", and we were either never informed or, when we asked what happened, no one knew when or how he fell. That alone is horrifying and completely unacceptable. When we finally discharged him to place him somewhere better, things somehow got even worse. When we went to collect his belongings, there were ZERO clothes left. Not a single item. Staff had no idea what happened to them. They were checking with laundry, and still no response, no follow-up, no explanation. His belongings were simply gone, just like the care and respect he never received. And let’s talk about cleanliness, or lack of it. Roaches are all over the building. The facility is dirty and sticky everywhere, but his room was especially disgusting. Every time we walked in, the floor was sticky, it reeked of urine, and I literally stepped in it. The smell stayed in my shoes for days. That is beyond negligent, it’s inhumane. This place should be shut down. HORRIBLE, HORRIBLE facility. If I could give negative stars, I would. Do yourself and your loved one a favor and stay far away from Providence Rest.

Maura

Aug 2025

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It is with enthusiasm that I highly recommend ArchCare at Providence Rest! My mom has always given our family the best, and she deserves the best. The decision to place a parent/loved one in a nursing home/rehab is not made lightly. I toured Providence with a friend who is a health care professional and spoke well of the facility. She was correct! Clinically, the teams work together and respond to family. The setting is gorgeous and tranquil. The unexpected and MOST important joy is that there is love and care in the air here. On my mom’s first day, I sat in the chapel and cried. A nun saw me and told me don’t worry, Providence Rest would be part of her family now. A big shout out to Michelle and the Recreation crew. Michelle is also the Director of Guest Experience which speaks volumes of the attention to detail. The qualified staff of 3P…Mariam, Connie, Barbara, the supervisors, Dr. Taparia and all of the team make it happen daily. The front desk crew share a smile and cleanliness is evident throughout. The staff behind the scenes are getting it done! If you are faced with the decision of sub-acute or long term care, ArchCare at Providence Rest is excellent!

Christina Sollecito

Jul 2025

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I am pleased and feel comforted every time I walk into Providence Rest. The staff that care for my mom are good people and want to work with me to know the best way to support my mother. The spiritual support from the sisters is special for me and my mom. My mom feels happy here. I enjoy connecting with the people who live here. The team responsible for my mom's care are readily accessible and are always receptive to my concerns and ideas. We work together. It is a new world for me, but I am embracing it...accepting it...because with my help and Providence's support my mom is getting the love and care she needs. I am grateful. With gratitude...my heart is open to recieve all that is good.