Jane Doe
Jun 2026
Do no place your loved ones there. Also Check them out through DPH and The Centers for Medicare
1 / 5Quick Facts
- Total units
- 60
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 60
- Inspections
- View history (40 citations)
- Care specialty
- Trained for tracheostomy and TPN patients
- Memory care approach
- Secure memory care environment on-site
- Network affiliation
- Part of a 21-location regional network
CMS Care Compare
What Families Think
Reviews of Apple Rehab Mystic are sharply divided: multiple reviewers describe serious concerns about cleanliness, staffing responsiveness, and care quality, while at least one family reported excellent communication and a clean, well-run experience. The facility offers skilled nursing and rehabilitation services including tracheostomy and TPN care, but the low overall rating reflects significant dissatisfaction among several reviewers.
The Good
- Direct communication with family on care plans
- Offers tracheostomy care and TPN support
- Full physical, occupational, and speech therapy services
- One reviewer praised cleanliness and staff responsiveness
The Bad
- Multiple reports of dirty conditions and peeling paint
- Several reviewers cited slow call-bell response times
- Reports of medications and hospital instructions not followed
- One reviewer described food as inedible
AI-generated from reviews and community data.
Apple Rehab Mystic is a senior living community in Mystic, Connecticut offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 27 reviews.
About Apple Rehab Mystic
Apple Rehab Mystic is a rehabilitation facility in Mystic, Connecticut offering post-acute rehabilitation services. The community provides a full complement of physical, occupational, and speech language therapies alongside physician-driven programs designed to help residents return to independence and the life they love.
The facility offers comprehensive care including 24-hour nursing, daily trach maintenance, and extensive respiratory services. Apple Rehab Mystic is trained to care for patients with tracheostomies and can provide Total Parenteral Nutrition (TPN), with clinical programs that incorporate patient education, nutrition services, and social support to help residents maintain wellness and achieve the highest level of independence possible.
The community also operates a memory care program that provides a holistic approach to care in a safe and secure environment, addressing the multiple dimensions of health and wellness. Apple Rehab Mystic is part of Apple Rehab's network of twenty-one locations throughout Connecticut and Rhode Island.
Staff at the facility treat every resident like family, and comfortable accommodations allow residents to feel at home during their rehabilitation stay.
Types of Care at Apple Rehab Mystic
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Apple Rehab Mystic
3.2overall · 27 ratings combined
3.2★ on Google (27)
NANCY HEATH
Feb 2026
Do not place your loved one in this facility! Head nurse seems overwhelmed rooms have peeling paint and rusty old beds . My husband was here for a few months absolutely horrific experience!
Catherine Tackling
Jun 2025
An awful place. I have contacted Apple Corporate via phone and it was requested that my pictures be sent. Please please please don’t put your loved one here. The entire family is so upset. It’s so dirty, the food is inedible, and it is absolutely clear Apple cares nothing for the place or for the patients. Getting our loved one moved is a priority.
vdub99
Jul 2024
Worst place ever, refused to follow hospital instructions. The staff is deplorable. The food stinks, meds I was to have got nothing, nurse call 20 to 45 minutes to answer, had to call operator to get help. And then told I should be patient, you could die and they wouldn’t even know it I will call dr tomorrow to be placed elsewhere👎👎👎
Justin Meunier
Sep 2018
Could not be more thrilled with the service my family and I received at this facility. Our concerns were responded to immediately and professionally, and we had a direct line of communication the whole time in regards to our care plan and rehabilitation. The building itself was quite centrally located and impeccably clean. I would give the staff 10 stars if I could!
Government Inspection History
9 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 8, 2026Health Complaint4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Aug 21, 2025Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
May 22, 2025Health Complaint4 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 3, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2025
Nov 18, 2024Health Complaint1 citation
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2025
Oct 23, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Aug 13, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Dec 19, 2023Health Complaint4 citations
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 19, 2023
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Mar 24, 2022Fire Safety StandardHealth Standard8 citations
Assist a resident in gaining access to vision and hearing services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2022
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2022
Sep 12, 2019Fire Safety StandardHealth Standard8 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2019
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2019
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Apple Rehab Mystic offer?
Apple Rehab Mystic offers Memory Care and Skilled Nursing / Long Term Care.
Where is Apple Rehab Mystic located?
Apple Rehab Mystic is located at 28 Broadway Ave in Mystic, Connecticut.
What do families say about Apple Rehab Mystic?
Reviews of Apple Rehab Mystic are sharply divided: multiple reviewers describe serious concerns about cleanliness, staffing responsiveness, and care quality, while at least one family reported excellent communication and a clean, well-run experience. The facility offers skilled nursing and rehabilitation services including tracheostomy and TPN care, but the low overall rating reflects significant dissatisfaction among several reviewers.
How did Apple Rehab Mystic do on recent health and safety inspections?
Apple Rehab Mystic had 9 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Apple Rehab Mystic?
Submit the Request Information form on this page to connect with Apple Rehab Mystic and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Apple Rehab Mystic? Claim this listing to update photos, pricing, and details. It's free.
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