Carlos Osuba
Jul 2026
Very nice and very clean people are awesome they take good care the elderly,I recommend them.
1 / 5Quick Facts
- Total units
- 100
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 100
- Inspections
- View history (54 citations)
- Care Focus
- Skilled nursing and long-term rehabilitation care
- Licensed Capacity
- Licensed for up to 100 residents
CMS Care Compare
What Families Think
Families describe Mystic Healthcare as a clean, well-run skilled nursing and rehab facility with attentive, compassionate staff and good communication. Most reviewers praise the nursing and front-office teams, though one review raised concerns about food portions and possible understaffing.
The Good
- Staff described as kind, patient, and communicative
- Consistently clean facility and patient areas
- Responsive nursing staff for family phone calls
- Recommended for rehabilitation services
- High overall Google rating from many reviewers
The Bad
- One report of small food portions and possible understaffing
AI-generated from reviews and community data.
Mystic Healthcare is a senior living community in Mystic, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 221 reviews.
About Mystic Healthcare
Mystic Healthcare is a skilled nursing and long-term care facility in Mystic, Connecticut, licensed for 100 residents. The community offers nursing-level care in a setting families describe as clean, well-maintained, and homelike in design.
Families consistently praise the staff's kindness and responsiveness. Multiple visitors noted pleasant, helpful interactions with nurses and front-desk personnel, with one family describing communication as "superior." Staff attentiveness to patient needs and family concerns is a recurring theme across reviews. The facility and grounds are described as inviting and neat. One family noted that the doctor and nursing team "used the appropriate care" and addressed their medical concerns with solutions.
A minority of reviewers raised concerns about meal portions and staffing levels in certain areas, though these comments acknowledge individual staff members remain caring despite systemic challenges. The community maintains a 4.5-star rating across 221 Google reviews, reflecting strong overall satisfaction from families and visitors.
Types of Care at Mystic Healthcare
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Mystic Healthcare
4.5overall · 221 ratings combined
4.5★ on Google (221)
Paula DesRoberts
Jan 2026
There is not enough room to list all the positive comments that should be attributed to Mystic Healthcare. The kindness, patience and communication given to families is superior; however, it is the focus that is front and center on the patient that is outstanding. The facility and grounds are inviting. The general areas have an ambience that is homey in design and feel. Most important, the patient areas are consistently clean The staff is professional with an ability to maintain a friendliness that goes well beyond any job description--from the office staff, to the nurses and doctors, the receptionists, to the chef and his workers, to the cleaning employees--and all those I am leaving out that deserve praise. All are compassionate; all acknowledge a visitor with a smile. Meals look delicious, activities are varied, and the level of attention to patients is commendable. I feel fortunate that I found Mystic Healthcare for my loved one. It takes so much of the worry away.
Old Account
Jan 2026
I saw the food they are serving residents. A sandwich the size of a fist with a single slice of tomato. It doesn't seem conducive to getting healthier. The front staff are very nice, but they seem to be understaffed everywhere else. None of this is the fault of the workers. It's a bad industry.
Elizabeth Luck
Jan 2026
I’ve been there three or four times in the last couple of weeks and the staff have always been very pleasant and extremely helpful whenever I ask for assistance or even when I had to make a phone call to talk to the nurse at the wing that I visit. When I call on the phone to talk to someone from the nurses station about my friend, they have always given me the information right then and there or have gotten back to me within a couple hours and answered my questions. It is very neat and clean and I would recommend this place to anybody that is looking for Rehabilitation services.
Elizabeth Luck
Jan 2026
Everyone here at this facility was very polite, very pleasant and took my cares and concerns under consideration. The facility was very neat and clean and the doctor and nurse all used the appropriate care. My doctor addressed all of the concerns that I had and came up with a solution to my problem. I would recommend this place most definitely.
Government Inspection History
9 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 6, 2026Health Complaint4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2026
Mar 19, 2026Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Jan 14, 2026Fire Safety StandardHealth Standard11 citations
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2026
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity B of L: potential for minimal harm, patternCorrected Feb 25, 2026
Nov 25, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Apr 17, 2025Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Feb 14, 2025Health Complaint5 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 24, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 24, 2025
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 24, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025
Nov 8, 2023Fire Safety StandardHealth Standard13 citations
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023
Ensure proper storage of liquid oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 20, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity B of L: potential for minimal harm, patternCorrected Dec 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity B of L: potential for minimal harm, patternCorrected Dec 20, 2023
Oct 24, 2023Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2023
Aug 2, 2021Fire Safety StandardHealth Standard12 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2021
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2021
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2021
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mystic Healthcare offer?
Mystic Healthcare offers Skilled Nursing / Long Term Care.
Where is Mystic Healthcare located?
Mystic Healthcare is located at 475 High St in Mystic, Connecticut.
What do families say about Mystic Healthcare?
Families describe Mystic Healthcare as a clean, well-run skilled nursing and rehab facility with attentive, compassionate staff and good communication. Most reviewers praise the nursing and front-office teams, though one review raised concerns about food portions and possible understaffing.
How did Mystic Healthcare do on recent health and safety inspections?
Mystic Healthcare had 9 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mystic Healthcare?
Submit the Request Information form on this page to connect with Mystic Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mystic Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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