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Agawam West Rehab And Nursing

61 Cooper Street

3.8(98 ratings)· Agawam average: 4.4

Agawam West Rehab And Nursing, photo 11 / 4

Quick Facts

Total units
164
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
164
Stay type
Offers respite (short-term) stays
Facility condition
Undergoing renovations per reviewer accounts
Therapeutic offering
Pet therapy program available on-site

What Families Think

Reviews for Agawam West Rehab and Nursing are sharply mixed: some families describe a compassionate, clean respite stay with attentive staff, while several others report serious neglect, unclean conditions, and slow responses to resident needs. The facility offers short-term rehab and long-term skilled nursing care, but consistency of care appears to vary widely depending on staffing and shift.

The Good

  • Compassionate, attentive care during respite stay
  • Pet therapy and holiday/celebration programming
  • Individual CNAs praised by name for kindness
  • Family reports of clean, comfortable environment (some visits)

The Bad

  • Multiple reports of unclean conditions and infrequent bathing
  • Reports of slow or unresponsive staff to call requests
  • One reviewer cited chronic nurse understaffing
  • Reports of poor food quality and unresolved maintenance issues

AI-generated from reviews and community data.

Agawam West Rehab And Nursing is a senior living community in Agawam, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 98 reviews.

About Agawam West Rehab And Nursing

Agawam West Rehab and Nursing is a skilled nursing facility in Agawam, Massachusetts, offering short-term rehabilitation and long-term care services. The community serves residents with varying care needs and recovery timelines.

The facility emphasizes compassionate care delivered by dedicated and trained staff members. According to the community, care addresses residents' physical health as well as emotional and mental well-being through nursing and support services.

Agawam West offers engaging activities and therapeutic programs designed to enhance residents' physical, emotional, and social well-being. The facility features pet therapy and specialized activities, along with diverse celebrations and holiday programming intended to create a sense of home and community.

The community is staffed by certified nursing assistants, nurses, and leadership who work to address residents' individual needs and concerns. The facility maintains clean living spaces and emphasizes accessibility and responsiveness to resident and family questions.

Types of Care at Agawam West Rehab And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Agawam West Rehab And Nursing

3.8overall · 98 ratings combined

3.8★ on Google (98)

Ricardo Cora

May 2026

via Google

Thank you to the CNA’s and Nurses that really took care of my mom while she was alive. But for the CNA’s I seen in the hallways on their phones , always with a face when you asked them to help my mom. I would say get a new job this field working with older people not for you. Also for hospice I wouldn’t recommend for anyone those pain meds are to strong just makes them more tired so when it’s time to feed them they won’t be awake to eat there food and sometimes my mom wasn’t in pain and they still gave her pain meds. Also to person that was helping in the beginning was late and hardly helped my mom, thank you to the new lady that worked with my mom in the end she did great job. I hope the CEO of the nursing home changes things there also hire more nurses I would always hear they were short at times. Thank you to one of the CNA’s Rita she worked so good with my mom cared for her my mom loved you very much would always tell me how nice you would take care of her thank you that ment the world to me I hope this nursing home get more kind hearted CNAs like her. 🙏🕊️❤️

Justin Bielawa

Jan 2026

via Google

Negligent, care-free nursing staff. My mom has the misfortune of staying here and in the ~2 months or so, she's been given a TV with a remote that doesn't work, all while the TV displays random information on the sides like the TV was left in "Store Mode". We notified the nurses and doctors over a month ago and they assured us that the request has been put in to fix her TV. Today I found out that the TV is STILL having the same issues, despite the fact that we've brought it up several times and were assured that it would be taken care of. I live 7 hours away so I'm only able to visit occasionally, the last visit was a month ago, which is when we complained about the issues her TV was having... not only was that not resolved but we brought her food the day we had to return home and we just found out today that the very same food we brought AN ENTIRE MONTH AGO, was just rotting by her bedside in the bag. When I was there the nursing staff was just relieved that I would feed her instead of them? This is acceptable service for a debilitated individual? This is disgraceful while you continue to demand payment for this subpar quality of living. I will be filing a complaint with her insurance provider and with the Administrator, David Ianacone who only stopped by to introduce himself when he was worried about her insurance lapsing. The priorities really show and it's pathetic for a so-called nursing care facility. They'll preemptively harass you for payment/insurance security, even the Administrator doing so during your limited visiting time, but they won't uphold a reasonable standard of care that is expected in a nursing home. How is it possible that you do less than what her family can do for her? Update 1/14/26: Interesting to see them acknowledge 5 star reviews immediately while negative reviews are met with deafening silence.

I Baerga

Jan 2026

via Google

Our family is incredibly grateful for the exceptional care our parents received during their respite stay. From the moment they arrived, the staff was welcoming, compassionate, and attentive. They treated our parents with dignity, patience, and genuine kindness, which gave us great peace of mind. The facility was clean, comfortable, and well maintained, and the nursing and support staff were always available to answer questions and provide updates. Our parents felt safe, respected, and truly cared for, and they even enjoyed the activities and social interaction. We couldn’t have asked for a better experience during this time. We highly recommend this nursing home to any family looking for short-term or long-term care with a team that truly cares.

Catherine

Nov 2025

via Google

This was our second rehab stint with an elderly family member in the last year- I thought the first one was awful until I experienced Agawam West. In the 3 weeks my family member was there she was showered one time. I was there daily and did her laundry- she stunk- when I addressed it they told me I was wrong. I insisted she confirmed she hadn’t been bathed and they said she was also wrong. It took me 3 days to realize they didn’t provide a tooth brush or anything else so I brought it all in. Even though I brought in clean clothes regularly she was often the same clothes or a johnie. She was not incontinent but they put her in diapers and told her that they wouldn’t be able to get her to the toilet in time so just pee the diaper- which is completely degrading and unnecessary. She called me at home multiple times to tell me that no one was coming to help her and asked that I can the desk. When I would, they would say ‘she’s fine’ and hang up. The TVs didn’t work. I asked seven different people how I could get it to work and they said they didn’t. If you are confined to a room and no one comes to help you, the least you could do is have a TV that works. At one point I went in and noticed the phone was unplugged from the wall- which I found interesting. The place is under construction and always dirty. There were bloody tissues all over the floor of her room- were they hers or her roommates? No idea but it’s gross. On the Sunday before she left she developed an awful cough. I asked every day if it needed to get looked at. They said she was fine. She was discharged a week later- with a worse cough and is now inpatient in the hospital with pneumonia. It’s amazing how these places are allowed to function this way. If you don’t want to take care of patients with dignity and respect, get out of the business.

sarah rathburn

Sep 2025

via Google

I want to give negative stars. My family member lays in bed all day dirty and in the same clothes for days. They have laid in their own urine and feces for hours! The food is horrible not even fit for a prisoner. When I call to have them go in her room it’s always a rude CNA with all the excuses to not do their job! Even with new renovations this place is a dump! Smells like urine when you walk in the door!

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Government Inspection History

6 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 15, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

Sep 15, 2025Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 17, 2025

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

May 15, 2025Health Complaint5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025

Mar 26, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2025

Jul 16, 2024Fire Safety StandardHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 10, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Implement emergency and standby power systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024

Apr 26, 2023Fire Safety StandardHealth Standard12 citations
  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Have proper openings in smoke barrier doors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Agawam West Rehab And Nursing offer?

Agawam West Rehab And Nursing offers Skilled Nursing / Long Term Care.

Is Agawam West Rehab And Nursing pet friendly?

Yes. Agawam West Rehab And Nursing lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Agawam West Rehab And Nursing located?

Agawam West Rehab And Nursing is located at 61 Cooper Street in Agawam, Massachusetts.

What do families say about Agawam West Rehab And Nursing?

Reviews for Agawam West Rehab and Nursing are sharply mixed: some families describe a compassionate, clean respite stay with attentive staff, while several others report serious neglect, unclean conditions, and slow responses to resident needs. The facility offers short-term rehab and long-term skilled nursing care, but consistency of care appears to vary widely depending on staffing and shift.

How did Agawam West Rehab And Nursing do on recent health and safety inspections?

Agawam West Rehab And Nursing had 6 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Agawam West Rehab And Nursing?

Submit the Request Information form on this page to connect with Agawam West Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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