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Agawam South Rehab And Nursing

65 Cooper Street

3.8(45 ratings)· Agawam average: 4.4

Agawam South Rehab And Nursing, photo 11 / 5

Quick Facts

Total units
122
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
122

What Families Think

Reviews of Agawam South Rehab and Nursing describe a facility with serious, recurring concerns about neglect, staffing responsiveness, and cleanliness, alongside a few positive mentions of physical therapy and individual staff members. The overall picture from families is troubling, with multiple reports of falls, delayed care, communication breakdowns, and poor food quality.

The Good

  • Physical therapy praised by at least one reviewer
  • Some staff described as friendly and attentive
  • On-site dialysis unit avoids off-campus travel

The Bad

  • Multiple reports of slow response times to call for help
  • Several reviewers describe dirty or poorly maintained rooms
  • One report of falls and a stroke not communicated to family
  • Communication with families described as very difficult, calls unanswered
  • One serious allegation of neglect leading to pneumonia and sepsis
  • Food repeatedly described as cold, low-quality, or ignoring allergies

AI-generated from reviews and community data.

Agawam South Rehab And Nursing is a senior living community in Agawam, Massachusetts offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 45 reviews.

About Agawam South Rehab And Nursing

Agawam South Rehab and Nursing is a skilled nursing facility in Agawam, Massachusetts, offering short-term rehabilitation and memory care services. The facility distinguishes itself through an on-site hemodialysis unit integrated into the nursing care environment, eliminating the need for residents to travel off-campus for dialysis treatment.

The facility provides comprehensive skilled nursing care with a focus on physical rehabilitation, emotional well-being, and mental health support. Therapeutic programs and activities are designed to enhance residents' physical, emotional, and social wellness. Staff members are trained to deliver care across multiple disciplines, including nursing, therapy, and personal care assistance.

Agawam South Rehab and Nursing offers engaging activities and carefully designed living spaces as part of its approach to resident care. The facility serves patients recovering from hospitalization who require short-term rehabilitation services as well as those needing longer-term memory care in a safe environment.

Types of Care at Agawam South Rehab And Nursing

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Agawam South Rehab And Nursing

3.8overall · 45 ratings combined

3.8★ on Google (45)

Paul Adams

Jun 2026

via Google

Certain Nurses Neglected My Brother To the Where He Contracted Full Blown Pneumonia In Both Of His Lungs And Sepsis Of His Blood And Because Of All Of This Neglect, He Lost 80-lbs Due 2 All Of This Negligence!! Certain Nurse Staff PPL Gave Favorite Treatment 2 Certain Patients Instead Of My Brother, Who By The Way Is An Army Veteran, A Type -2 -Diabetic, A Prostitic Wearer, Did Not Smoke Or Drink, Was A Former Athlete, And Didn't Deserve 2 B Treated The Way They Disrespected My Brother And Dam Near Killed Him!! So I Have Nothing Good 2 Say About This Place!! There Is 2 Much Racial Favoritism Going On At This Place!! Disgusting!!

Aurora Sheba

Apr 2026

via Google

The staff is friendly and attentive. The building set up, is confusing to visitors. The people who live there are given things to do like art.

Robert Kierstead

Apr 2026

via Google

I can't say enough bad about this place. My girlfriend was in rehab at the south bldg for 4 months after having a stroke, a few yrs ago. I feel for people that are there permanently. She received very minimal rehab. I would get there in the afternoon and she would tell me someone would be coming in the afternoon to do occupational therapy with her, they usually did not show up. She finally started getting the needed rehab after I got her home. When it was time to bring her home I had no help at all in getting the house set up for her. I could keep on going on about the bad about this place. Rehab unit did have a few good nurses and aides. Came time to bring her home nobody set up a chairvan ride for her or help us set up a van ride. I was ready to call the fire dept to help get her in the car. I had already talked with the fire dept at home to get her in the house. Fortunately there was one good nurse on the staff that helped me find a chairvan to get her home. Do not send a loved here, place is horrible. I could keep on talking about the bad about this place but I said enough. Don't go there. Oh ya food was bad, processed food for the people with health issues. Wonderful. I would bring her food from home everyday so she would have something healthy to eat. Except for a few good nurses and staff I have nothing good to say about this place. I just needed to get her out of there and bring her home. She is doing much better now and making dinner as I write this. Mngmnt tried to get her to check into long term care with them.

Maria Teal

Jul 2025

via Google

I am NOT impressed with this facility at all. Some of the nurses are rude and cant be bothered to take care of their patients. My aunt was sent there 2 weeks ago and as of today I was finally able to get her phone and cable fixed... 2 weeks of complaining and nothing! They had a new phone system put in and it does not work correctly so for the past 2 weeks I am not able to reach a nurse AT ALL! I cant even begin to tell you how extremely infuriating it is to NOT be able to know how your loved one is doing. I cant even get a nurse on the phone to see how she is b/c her phone was not working. Then to top things off, she has fallen 3 times since she has been there and no one has done anything about it. I have left messages for several people and to no avail, I never heard back. I have not once heard from her doctor or the social worker in the 2 weeks she has been there. Then most recently I was told she had a stroke over the weekend.. Why didnt someone tell me that before today?? They called me yesterday to tell me she fell again but nothing about her having a stroke.. did they NOT notice her slanted mouth, slurred speech and little to no movement on her right side?? I thought they were "nurses"... some of them cant even be bothered to get off their cell phone to find batteries for an elderly patient who just wanted to watch TV.. I mean come on... how hard is that really?? I would NOT recommend this facility for your loved ones... Nursing homes have gone down hill over the last 10 years and it is really sad..

Hope Tremblay

Jun 2024

via Google

If you have a loved one staying here for rehab please keep an eye on everything involving their care! The physical therapist does a great job and there are a couple nice people on staff and that is the only reason for the second star. The rest of the facility leaves a lot to be desired. The room they put my Dad in is dirty, chipping paint everywhere, beat up furniture, and rusted baseboard heating covers that are not even on correctly being held in place with screws. The bathroom in his room is extremely dated, not big enough for a wheelchair, and the toilet is not set up well for the handicapped. There is no way he can use the bathroom with his wheelchair and the staff takes too long to get to him most of the time to assist and then they wonder why they have to clean him up from an accident blaming it on meds and diarrhea and not that they took too long to get to him. Not only is the food not good at all to begin with being served stone cold, they seem to ignore that there is an allergy and just give people whatever there is without thought. There are no options and no choices, you just get handed a tray and whatever it is it is. On top of that my Dad needs adaptive silverware due to stroke and although I told several people he needed it, it was ignored for four days until they finally got him the silverware so he can eat today. Therefore he was in the facility for four days before he was able to have the tools he needed to eat with. My sister has resorted to ordering dinner via doordash for him so that he will actually get at least one meal a day he can eat that will be hot. The small closet of a room that has the sink for water and refrigerator, where they store drinks and food, was also dirty when I went and got water for my Dad. So yeah... I know the nursing home situation is bad everywhere and this place is no exception! Dirty, bad food, short staffed, staff that hangs up on you when you call and sometimes doesn't even answer the phone at all. If you or your loved one needs to be at this facility you NEED to keep on them constantly and be that squeaky wheel over seeing everything or else things will not get done as they should and your loved one will suffer. Side note, my dad was at this location previously and it wasn't as bad last September. In September the food was at least ok for the most part and the staff was more careful with allergies and more attentive with care, that is not the case now. *for some reason I can not reply to the response just posted. Please reply with an email address where I can send more detailed information in relation to these concerns. I do not wish to post dates, times, and specific details concerning my dad's care publicly. Thank you.

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Government Inspection History

4 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 10, 2026Fire Safety StandardHealth Standard8 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

Apr 23, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

Nov 26, 2024Fire Safety StandardHealth Standard12 citations
  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

Oct 10, 2023Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2023

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Agawam South Rehab And Nursing offer?

Agawam South Rehab And Nursing offers Memory Care and Skilled Nursing / Long Term Care.

Where is Agawam South Rehab And Nursing located?

Agawam South Rehab And Nursing is located at 65 Cooper Street in Agawam, Massachusetts.

What do families say about Agawam South Rehab And Nursing?

Reviews of Agawam South Rehab and Nursing describe a facility with serious, recurring concerns about neglect, staffing responsiveness, and cleanliness, alongside a few positive mentions of physical therapy and individual staff members. The overall picture from families is troubling, with multiple reports of falls, delayed care, communication breakdowns, and poor food quality.

How did Agawam South Rehab And Nursing do on recent health and safety inspections?

Agawam South Rehab And Nursing had 4 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Agawam South Rehab And Nursing?

Submit the Request Information form on this page to connect with Agawam South Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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