MyLivingChoice

Agawam North Rehab And Nursing

55 Cooper Street

4(64 ratings)· Agawam average: 4.4

Agawam North Rehab And Nursing, photo 11 / 5

Quick Facts

Total units
124
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
124

What Families Think

Reviews for Agawam North Rehab and Nursing are almost uniformly negative, describing understaffing, neglected personal care, and delayed emergency response. Despite an overall Google rating of 4.0 from 64 reviewers, every detailed review on file raises serious safety and care-quality concerns.

The Good

  • Therapy team described as working closely on recovery goals
  • Nursing staff noted for frequent check-ins with residents
  • Overall Google rating of 4.0 from 64 reviews

The Bad

  • Multiple reviewers report understaffing and neglected personal hygiene care
  • One report staff failed to call 911 during a medical emergency
  • One report of a resident allowed to smoke unsupervised outside in winter
  • Multiple reviewers describe nursing staff as rude or uncaring

AI-generated from reviews and community data.

Agawam North Rehab And Nursing is a senior living community in Agawam, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 64 reviews.

About Agawam North Rehab And Nursing

Agawam North Rehab and Nursing is a skilled nursing facility in Agawam, Massachusetts, offering both short-term rehabilitation and long-term care services.

The facility provides physical therapy, occupational therapy, and comprehensive nursing care. The staff includes dedicated nurses, nursing aides, therapists, and other trained professionals focused on residents' physical health as well as emotional and mental well-being.

The community features engaging activities, therapeutic programs, and thoughtfully designed living spaces intended to enhance the physical, emotional, and social well-being of residents. Meals are prepared on-site, and cleanliness and comfort of rooms are maintained as part of the daily service.

Residents have noted that the therapy team works closely with individuals to help them reach their recovery goals and return home safely, while nursing staff provide frequent check-ins and attentive care throughout their stay.

Types of Care at Agawam North Rehab And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Kitchen
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Agawam North Rehab And Nursing

4overall · 64 ratings combined

4★ on Google (64)

Tina Richburg

May 2026

via Google

I would not recommend this facility under any circumstances. We sought rehabilitation services for our uncle, and this was the only available option at the time. In retrospect, we regret this decision, as the level of care provided was severely inadequate. Having extensive experience in various nursing homes and hospitals, I can attest that this facility is deeply concerning. Our uncle required rehabilitation, not long-term care. We subsequently transferred him to an alternative facility where he is now making excellent progress and is anticipated to return home soon.

Shane Helmick

Dec 2025

via Google

This is a non smoking facility. How is my uncle still getting cigarettes? Who's working there that buys this guy cigarettes??? They make the poor guy walk off campus in the snow to smoke, too. He's gonna fall out there one day and nobody is going to see him until it's too late. This guy can't even lift his leg up a single step or get into bed my himself but they're letting him drag his walker out unaided 5x a day to smoke in the snow bank around the corner?! How is that helping him? You're literally putting him in danger.

ana rivera

Oct 2025

via Google

This is the worst place you can bring your loved one. Our experience here has been the worst of all. The service from the nurses and staff in general is deplorable. If I could explain and say each thing, it would never end. I feel sorry for the defenseless elderly people who are there and who cannot express or demand decent care and service. In our particular case, as a family, this place is the worst place to have someone you love.

Lori Grenier

Aug 2025

via Google

One of the worst places I have ever encountered. The nursing staff, in particular is rude, uncaring and LAZY. I had to do things for my loved one, such as removing his heart monitor, charging it changing the electrodes and reattaching to his body! I am not in the medical field. In 30 days, there was only 1 shower, because the family and his home nurse caretaker had to fight for it. They said things like, he was scheduled for Friday, then his day became Saturday and so on. We are short staffed. The aids had to be asked by PT to clean him up and get him out of bed. I was there at 11:45 one day and he still hadn't been "washed". I was clipping his nails, because they didn't do it. Aid came in to prep his for the day as I was starting. I asked her if they were allowed to do nails. She said that she could. I left for the day with the understanding it would be taken of Imagine my "surprise" when I came to visit again and they hadn't been done! I could go on and on. You get the picture. If you have to send a family to that facility, I would you visit everyday and fight for what is needed! The only reason they received one star is due to the pleasant people at the front desk where you sign in.

D L

Jan 2025

via Google

Think twice before sending a loved one here. They refused to send my dad to the hospital when he needed it and I had to call 911 the second time myself. He ended up in the ICU and the facility never even contacted emergency services. I had to call emergency services and the ambulance driver said it's a good thing I did! Never will I let a lives one stay in this facility again. It's awful.

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Government Inspection History

5 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2025Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 23, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2025

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2025

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025

Oct 22, 2024Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

Jan 23, 2024Fire Safety StandardHealth Standard8 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 19, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Feb 19, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2024

Jul 13, 2023Infection ControlNo citations
Jul 26, 2022Fire Safety StandardHealth Standard5 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2022

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Agawam North Rehab And Nursing offer?

Agawam North Rehab And Nursing offers Skilled Nursing / Long Term Care.

Where is Agawam North Rehab And Nursing located?

Agawam North Rehab And Nursing is located at 55 Cooper Street in Agawam, Massachusetts.

What do families say about Agawam North Rehab And Nursing?

Reviews for Agawam North Rehab and Nursing are almost uniformly negative, describing understaffing, neglected personal care, and delayed emergency response. Despite an overall Google rating of 4.0 from 64 reviewers, every detailed review on file raises serious safety and care-quality concerns.

How did Agawam North Rehab And Nursing do on recent health and safety inspections?

Agawam North Rehab And Nursing had 5 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Agawam North Rehab And Nursing?

Submit the Request Information form on this page to connect with Agawam North Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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