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Agawam East Rehab And Nursing

464 Main Street

4.4(60 ratings)· Agawam average: 4.4

Agawam East Rehab And Nursing, photo 11 / 5

Quick Facts

Total units
123
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
123
Memory care setup
Dedicated memory support unit with specially trained staff
Campus adjacency
On-site dialysis and transitional care in adjacent buildings
Family communication
Monthly Zoom calls updating families on care

What Families Think

Reviews for Agawam East are sharply divided: several families of memory care residents praise attentive, communicative staff and smooth transitions, while other reviewers—mostly involving non-memory-care or rehab-to-long-term-care residents—describe serious lapses in medical attention, cleanliness, and wound care. The facility appears to do well with dedicated memory care residents but has drawn alarming reports involving general skilled nursing care.

The Good

  • Rehab therapy helped a resident regain independent walking
  • Memory care staff described as warm and attentive
  • Thorough intake process reviewing full medical history
  • Monthly family Zoom updates on care and policies
  • Care plan meetings held promptly after admission

The Bad

  • One detailed report of missed UTI testing for five days
  • One account of cockroach sightings in halls and resident's room
  • One report of pressure ulcers developing and poor wound care
  • One report of understaffing and diabetic diet not followed
  • One report of unanswered phones and slow response to needs

AI-generated from reviews and community data.

Agawam East Rehab And Nursing is a senior living community in Agawam, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 60 reviews.

About Agawam East Rehab And Nursing

Agawam East Rehab and Nursing is a skilled nursing facility in Agawam, Massachusetts, offering specialized memory support care for residents with Alzheimer's disease and dementia. The facility features a dedicated memory support unit with specially trained staff providing round-the-clock care tailored to each resident's needs.

The community is part of the larger Agawam Campus, which includes transitional care and on-site dialysis services in adjacent buildings. Staff members are trained to support residents with memory challenges through individualized care and attention to safety protocols.

The facility offers engaging activities and therapeutic programs designed to enhance residents' physical, emotional, and social wellbeing. Living spaces are carefully designed to support residents living with memory conditions, and the staff is described as professional, caring, and responsive to resident needs.

Types of Care at Agawam East Rehab And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Agawam East Rehab And Nursing

4.4overall · 60 ratings combined

4.4★ on Google (60)

Laurie Ashe

Mar 2026

via Google

My mother is in Heritage Hall Weat at present time. They never answer the phone and are understaffed. My mother is blind with a wound on her foot. Requires medical attention including meds, cream in her legs and transport to wound clinic. The facility is not covered with the proper staffing to care for clients with difficulties. Her diet has not been followed either…. A diabetic and they serve her sugar never gets milk unless I ask for it! The admin could care less about who is in the facility all they care about is $$$$&. How about the needs of the clients! Meds and a work up should be done upon admission. Think twice before sending your loved one there.

Sara Quigley

Sep 2025

via Google

First, I want to acknowledge that many of the staff at Agawam East were kind and respectful to my mom. However, there were significant issues that make me regret moving her to this facility. Agawam East primarily serves memory care patients, and though my mom had no memory issues, we were told they were under Stern’s new management, and were now accepting non-memory care residents. After a bed became available, we decided to move her in early in June 2025. Soon after, my mom developed symptoms of a UTI: delirium, agitation, and fear from being in an unfamiliar place. I repeatedly asked the staff to test for a UTI, but they kept assuring me labs had been ordered, but in fact they never were. It wasn’t until FIVE days later, when I brought hospice care in, that she was given antibiotics. Hospice didn’t need labs; they just treated her. Within two days, she returned to her baseline, and her delirium cleared. I think staff had assumed her behavior was part of memory issues, despite my attempts to explain it was not her usual behavior. I also encountered multiple cleanliness and safety concerns. Every day, I saw dead cockroaches in the halls. On two occasions, I saw live roaches, once in my mom’s room and once in a hallway. When I reported this to the social worker, she claimed she’d never seen any roaches, which I found hard to believe given the frequent sightings. Additionally, my mother was bedbound and often had other residents wandering into her room, standing over her, or even sitting on her bed. Staff knew about the issue but did nothing to address it, causing my mom distress, especially at night when staff were slow to respond to her calls. My mom developed three pressure ulcers during the short five weeks she was at Agawam East. Two were reported to me, but one, a severe wound, was not. The staff would place her on soft pillows to relieve pressure, but they were ineffective, and my mom would roll back onto her back. I repeatedly asked for a foam wedge, but they claimed they couldn’t access it from a storage closet. The pain from the wounds caused my mom to refuse to be placed in a wheelchair and eventually stop eating to avoid bowel movements, which were excruciating for her. The day my mom passed, I discovered the severity of her condition. While staff were changing her, I saw what was described as an approximately 7” stage 3 pressure ulcer with tunneling and necrotic tissue on her right buttock. She was also in severe terminal agitation, which was heart-wrenching to witness. Despite my pleas that morphine wasn’t enough to help her sleep, neither staff nor hospice offered her any relief for her agitation. I later learned about palliative sedation, a treatment that could have eased her suffering, but it wasn’t provided. My mom should have spent her last weeks pain-free, and she should have passed peacefully. Sadly, neither of those happened. While some staff were caring, the overall experience was distressing and left me with painful, lasting memories of my mom’s final weeks. I deeply regret the decision to move her to Agawam East, as it haunts me to think of how she suffered in her final days.

Carolyn Scarnici

May 2025

via Google

Excellent care for rehab. Nursing and staff are very attentive. I was here for a couple of weeks, unable to walk independently . With help of Rehab I was released in two weeks, able to walk independently. Staff are compassionate and very professional.

Lisa Whitehead

Aug 2022

via Google

I have recently placed my mom in the memory support of heritage hall. I was very pleased on the first day how all the staff was friendly and smiled and introduced themselves to me and my mother. They were very on task with all the information they needed from me for my moms care and offered immediately there information to make my moms stay comfortable. I was impressed the next day I came to visit her CNA remembered my name and was friendly and asked many questions so she could properly care for my mom. The administration booked a care plan meeting with me for the next day and the staff attended it and talked to me about goals for my moms care. They had already reviewed her information. The staff introduced themselves to me again and asked me what I expected from their facility and what I wanted for care for my mom. I was very impressed with the amount of detail and the amount of paperwork they asked for. They required all her medical history from doctors and facility's before mom moved into their place. (honestly the facility mom was in before this did not ask for half of what Heritage asked for ) this place went the extra mile to make sure they had all medical history. It has been a few weeks since my mom has been there and I still love the place for mom. Staff is always welcoming, mom is happy. They are a very professional memory care unit. I was very impressed how they have a once a month zoom for the family's on the floor updating us on staff changes, things happening at the facility, new policy's, and very open to suggestions from the family's. Open communication is a plus for me and this is a great option to offer the family's. I am finally glad to be able to say "I am not a caregiver to mom, I am her daughter again!" Heritage has made this possible for me. Thank you to the staff at Heritage Hall Memory Support for making my heart full and my mom is in wonderful care.

Karen Ware

Feb 2022

via Google

I am so impressed with the care and compassion my mother has received since being at Memory Support of Heritage Hall! She came for rehab and I was so impressed with the care that the decision was made to make it her permanent home. They have made her transition extremely easy considering how difficult it is for people with dementia to adjust to unknown surroundings . The staff is very helpful and always available to answer any questions and offer support in any way they can.

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Government Inspection History

5 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 18, 2026Fire Safety StandardHealth StandardNo citations
Nov 25, 2025Health Complaint2 citations
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2025

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2025

Sep 2, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025

Dec 16, 2024Fire Safety StandardHealth Standard9 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jan 5, 2025

Oct 17, 2023Fire Safety StandardHealth Standard17 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Establish policies and procedures including evacuation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Develop a communication plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Establish emergency prep training and testing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Dec 6, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Agawam East Rehab And Nursing offer?

Agawam East Rehab And Nursing offers Skilled Nursing / Long Term Care.

Where is Agawam East Rehab And Nursing located?

Agawam East Rehab And Nursing is located at 464 Main Street in Agawam, Massachusetts.

What do families say about Agawam East Rehab And Nursing?

Reviews for Agawam East are sharply divided: several families of memory care residents praise attentive, communicative staff and smooth transitions, while other reviewers—mostly involving non-memory-care or rehab-to-long-term-care residents—describe serious lapses in medical attention, cleanliness, and wound care. The facility appears to do well with dedicated memory care residents but has drawn alarming reports involving general skilled nursing care.

How did Agawam East Rehab And Nursing do on recent health and safety inspections?

Agawam East Rehab And Nursing had 5 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Agawam East Rehab And Nursing?

Submit the Request Information form on this page to connect with Agawam East Rehab And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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