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Families describe Woodside Manor as a small skilled nursing facility where therapy, nursing, and administrative staff go out of their way to coordinate care and communicate with relatives. Several reviewers highlight strong rehab outcomes and compassionate long-term care, though one serious safety complaint about oxygen monitoring stands out among the otherwise positive feedback.
AI-generated from reviews and community data.
Woodside Manor Nursing Home is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 18 reviews.
Woodside Manor is a skilled nursing and long-term care facility in Rochester, New York, licensed for 44 residents. It provides both short-term rehabilitation and extended residential care.
Families consistently praise the staff's warmth and attentiveness across roles. Therapy staff, nursing, and aides receive repeated mention for being personalized, patient, and problem-solving in their approach to care. One family noted that all staff were "caring, professional and effective," while another emphasized the therapists' ability to keep residents motivated. The facility's physical appearance is dated, though one family visitor found the care delivered more effective than at newer facilities. Residents themselves appear content, according to family observations.
However, one review raised serious concerns about a safety incident involving oxygen access, marking a significant gap in care quality and warranting careful consideration. The facility holds a 3.6/5 Google rating across 18 reviews, reflecting mixed experiences.
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Help Me Choose3.6overall · 18 ratings combined
3.6★ on Google (18)
Nat Maar
Nov 2025
This place is horrible. If you actully love your family then don't send them here. My grandfather was without his oxygen for over an hour even though he told the aides he couldn't breathe!!! Thank God we came to visit. We turned it on ourselves. The lack of humanity is this place in chilling.
Suzanne Hanger
May 2025
What a pleasant surprise! ALL the staff at Woodside Manor were caring, professional and effective at healing my 90-year-old father. He was there for six weeks recovering from a broken hip. The care at Woodside was night and day to what he received at previous stays in “fancy” rehab centers. If you can get past the dated décor, you’ll find a dedicated care team that works well together to provide outstanding care. I was delighted by the number of times the administrator, Alaina Maley, nursing director, Melissa Smock, and social work director, Kim Johnston, reached out to coordinate my father’s care and their prompt response each time I contacted them. When I asked my father how his physical and occupational therapy was going, he enthusiastically answered, “Those ladies are fun!” They did amazing work helping my father exceed our expectations. He’s walking and transferring as well as he did before he broke his hip! As a bonus, under the nursing team’s watchful eyes we were able to discontinue most of my father’s medications, freeing him from their side effects. Thank you all for giving my father a new lease on life!
Cynthia Beckhorn
Apr 2025
My mom was here for a few months originally for rehab but then turned into long term care. The therapy staff were wonderful with mom. She enjoyed going to therapy which kept her motivated to keep trying. The aides were very accommodating and patient with mom. Mom always kept candy in her drawer for them as she felt they all deserved a treat. The nurses were exceptional as well including Carol the NP. They know I was a nurse as well and put up with my questions and suggestions. Lastly I would like to thank Alaina, the Administrator and Melissa the DON. They were always there to take care of any issues I had and to ensure my mom had the best possible care. Sadly my mom passed away but I am forever grateful for this nursing facility to have made her transition from home to there a positive one.
Samantha Tickner
Mar 2025
I toured this facility (along with several others) while looking for long term care for my grandfather. Although this was the place we selected, unfortunately he passed away before admission. Woodside stood out to us for several reasons - its clean, staff are friendly, and most importantly - the residents are happy! I highly recommend taking a tour and seeing for yourself
Pam S
Mar 2024
It was a blessing that I was able to admit both my parents to this facility. They were long term care residents for nearly five years. The staff is warm, caring, and willing to work with us and problem solve any concerns we had to help make their quality of life the best it could be. Even though my Mom and Dad’s challenges were completely different, the care they received was always personalized for them, modified when needed, and each of them was treated with respect and dignity that you pray for when you can’t be the one to provide their care. The office staff and business manager are so friendly and guided me through all the financial, Medicaid, and Social Security challenges that can be completely overwhelming. I appreciated their help so much. The Rehabilitation services were excellent and were always encouraging and positive right down to their last days. Despite my Dad’s rapid Parkinson’s decline, he was the first one up and ready for PT and OT, and because of their kind and encouraging manner he persevered with a positive attitude and great self esteem. As Mom’s health challenges continued, I was amazed by the many strategies that the OT used to help her better communicate and improve her daily living skills. The Nurses and CNAs each had a special bond with my parents and it was heart warming to witness these interactions daily. They were readily available and communicated in a timely manner whenever necessary. My parents participated in and enjoyed many activities that were planned and organized by the Activities Department. They especially looked forward to musical guests, outings, Bingo, and special holiday events. This staff had a tremendous impact on their emotional well-being. I greatly appreciated the Social Worker and the Administrator who were hands on, proactive, and very supportive to our entire family. Losing both parents so close together is something one is never quite ready for but the Woodside Staff was compassionate and caring and made me feel like family. After time in two other facilities, my only regret is that we did not come to Woodside first. I would definitely recommend Woodside Manor for Rehabilitation and Long Term Care! March 2024
3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2022
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2022
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 11, 2022
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Sep 11, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Sep 11, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Sep 11, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Woodside Manor Nursing Home offers Skilled Nursing / Long Term Care.
Woodside Manor Nursing Home is located at 2425 Clinton Avenue South in Rochester, New York.
Families describe Woodside Manor as a small skilled nursing facility where therapy, nursing, and administrative staff go out of their way to coordinate care and communicate with relatives. Several reviewers highlight strong rehab outcomes and compassionate long-term care, though one serious safety complaint about oxygen monitoring stands out among the otherwise positive feedback.
Woodside Manor Nursing Home had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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