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The Highlands at Brighton is a skilled nursing and long-term care facility in Rochester, NY, affiliated with UR Medicine, offering specialized services like ventilator care, dementia care, and brain injury rehabilitation. No written reviews were provided, though the community's Google rating is notably low at 2.7 from 20 reviews.
AI-generated from reviews and community data.
The Highlands At Brighton is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.7 out of 5 across 20 reviews.
The Highlands at Brighton is a long-term care facility in Brighton, New York, affiliated with University of Rochester Medicine. The community offers comprehensive care services including post-surgical recovery, chronic illness management, and specialized dementia care, with direct access to the region's medical expertise through its affiliation with UR Medicine.
The facility provides a wide range of rehabilitation and medical services through its on-site team of physicians, physiatrists, dietitians, therapists, and nurses. Services include hospice care through Visiting Nurse Service, personalized therapy options, and care for neurological and behavioral disorders. The Highlands collaborates with UR Medicine neurologists, neuropsychologists, and therapists to determine individualized care options for complex cases.
The community offers specialized dementia care with staff, security protections, and expertise to serve residents at any stage of memory impairment. The facility provides step-down services in a secure environment, offering patients supportive care in the least restrictive setting necessary.
The Highlands at Brighton houses one of only three ventilator units in Monroe County. The facility combines excellence in ventilator care with a focus on mobility, independence, and resident involvement in activities, encouraging socialization and participation while supporting freedom from the ventilator when possible.
The community also provides specialized rehabilitation services for traumatic brain injury and acquired brain injury. The facility is committed to maintaining a safe environment for residents and staff and works to provide information and resources to support a seamless experience for patients and families.
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Help Me Choose2.7overall · 20 ratings combined
2.7★ on Google (20)
Kiva Wyandotte
Jan 2026
I was in rehab for 25 days. I was treated so well, so kindly, so effectively. I and my room were always clean and assisted as much as possible every day. The food was on time and nutritious i feel very happy and grateful for the excellent care from every single person who worked that unit . The pt and it were top notch. If needed I would not hesitate to go there again . Many thanks.to such good people.
Bailey Cruz
Aug 2024
DONT SEND YOUR LOVED ONES HERE!!! This place should just be torn down. It’s so out dated and ghetto it’s a disgrace they even take care of people. My father was sent here for “rehab” all the exercises were all done in his bed they never took him out to actually help him to do those. The nurses are obviously only there for a paycheck. The nurses all have attitudes, and act like being there is interrupting their day. The nurses lacked in helping/taking care of my father. Never took him to the toilet only ever gave him a bed pan which caused him to have a very bad bacterial infection. The beds were out dated didn’t even have rails to pull himself up or hold on to.
Robert Burch
Nov 2022
This place is a dump. This is probably the worst nursing home/rehab facility it rochester. If there was an option for 0 starts o would have selected that. I wouldn’t even send my loved one here to die. This place is horrible my father has had to be sent to the hospital 2 times in the last week due to the lack of care from the nurses and aides at this facility. It’s all about the money to them. They don’t return phone calls, they don’t correct anything wrong that is brought to their attention. They let the patients sit for 4/5 hrs sometimes after a bowel movement without checking on them. Speaking with the higher ups and administrators doesn’t work either as they just pass the buck and can’t seem to control their staff. Please please please think hard before deciding to send your loved one here.
Kat Dunster
Jan 2022
My grandmother was in the behavioral unit with Alzheimer's for a few months before passing away. When I came to visit her in her last days, the staff was amazing, caring, compassionate and treated my grandmother with dignity until her last moments and after. Everyone was helpful, answered so many questions and concerns, and made sure we were eating and drinking. I would put 100 stars for the staff if I could. I'm putting 4 stars instead of 5, because the rooms were not very warm and were drab. I wish they were a little nicer and more homey for the insane pricing of the facility.
Terrance Falk
Aug 2017
Two years ago this summer, both my mother-in-law and my aunt-in-law were admitted here. At the time, if you had asked me if I expected either to be alive in two years, I would've answered negatively. Fast forward two years, both are still here, and their quality of life, while severely limited due to Alzheimer's Disease, is about as high as can be reasonably expected. We advocate consistently on their behalf, and I am sure there are times when the staff cringes at the idea of seeing us there. But they are always cordial to us. The place is much better run, and the staff far more caring and compassionate, than at Strong Memorial Hospital, which, while having a different mission, is nonetheless also part of the URMC umbrella. I won't pretend that everything there has been perfect -- it hasn't. But when it comes to the most important things -- keeping them alive and limiting decline in quality of life, and doing it in a caring and compassionate manner -- they've done an amazing job.
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Ensure gas and vacuum piping is labeled.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Oct 8, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Dec 1, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2022
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Jan 31, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Jan 31, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Highlands At Brighton offers Skilled Nursing / Long Term Care.
The Highlands At Brighton is located at 5901 Lac De Ville Boulevard in Rochester, New York.
The Highlands at Brighton is a skilled nursing and long-term care facility in Rochester, NY, affiliated with UR Medicine, offering specialized services like ventilator care, dementia care, and brain injury rehabilitation. No written reviews were provided, though the community's Google rating is notably low at 2.7 from 20 reviews.
The Highlands At Brighton had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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