MyLivingChoice

Windsor Run Senior Living Community

2030 Windsor Run Ln

3.8(44 ratings)· Matthews average: 4.3

Windsor Run Senior Living Community, photo 11 / 5

Quick Facts

Community type
Operates as a continuing care retirement community (CCRC)

What Families Think

Most reviewers describe Windsor Run as a comfortable, well-run independent living community where the staff, food, and activities stand out, and residents report feeling quickly at home. A couple of more critical reviews point to isolated concerns about staff conduct and a shift in the sales experience.

The Good

  • Staff described as helpful, kind, and attentive
  • Food and dining experience praised repeatedly
  • Strong fitness programs and quality entertainment
  • Comfortable apartments residents say meet their needs
  • Easy to make friends and feel at home

The Bad

  • One report of a staff member behaving rudely in public
  • One report of declining customer service after staff turnover in sales

AI-generated from reviews and community data.

Windsor Run Senior Living Community is a senior living community in Matthews, North Carolina offering Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Fitness Center. Families rate it 3.8 out of 5 across 44 reviews.

About Windsor Run Senior Living Community

Windsor Run Senior Living Community in Matthews, North Carolina offers independent living for active seniors. The community maintains its grounds well and provides apartment-style accommodations alongside fitness programs and organized activities.

Families consistently praise the staff's attentiveness and warmth. Residents report that employees, from management to restaurant staff, demonstrate genuine care for residents' comfort and wellbeing. The dining program draws particular mention, with families noting good food quality and variety. Social life appears robust; residents highlight the ease of making friends and the welcoming atmosphere created by a diverse resident population. One family wrote, "The staff could not be more helpful and kind, even the teenagers who serve us in the restaurants."

The community carries a 3.8 out of 5 rating across 44 Google reviews. While most feedback centers on positive experiences with staff, amenities, and community life, a few reviews reflect concerns about sales team consistency and unrelated operational incidents.

Types of Care at Windsor Run Senior Living Community

Independent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Outdoor Patio
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Windsor Run Senior Living Community

3.8overall · 44 ratings combined

3.8★ on Google (44)

Ryan Stauffer

Jun 2026

via Google

I could not believe what I witnessed today. I was dropping off items at the Goodwill off of Weddington Rd. A man came out of a bus with some donation items. He could not pull the bus up to the donation spot and just placed the items on the ground. When the Goodwill employee asked him not place the items in the parking lot and to carry them to the donation door, the man was extremely rude to them. He could not believe that he had to walk items to the door and that the Goodwill employee would not come over and get them. The man spoke rudely and aggressively to the Goodwill employees. I was in shock. The man came out of a bus that was labeled with Erickson Senior Living - Windsor Run. There were no residents in the bus. I can only hope that he does not speak to any of the residents with the tone or aggression as he did to the Goodwill employees. My mother is in a Senior Living Community and I would be mortified if I saw one of their employees act like this in public.

Andrew Eaton

Apr 2025

via Google

Our family has been reviewing opportunities for independent living. We were working with an excellent sales associate named Justin who was friendly, knowledgeable, and most importantly, helpful. We recently reached out and unfortunately learned he is no longer working with the company and have had no where near the same experience with Windsor Run regarding their sales team since his departure. Our immediate concern is that Windsor Run may be trying to shift to a more profit-based culture instead of a customer service culture. As a result, we have worked with the Pines in the Davidson area and have found them to be as good as our experience with Justin.

Chris Linke

Aug 2024

via Google

We moved here because my husband was disabled and needed socialization. This has been the perfect move for us. We are surrounded by lovely people who are in different walks of senior life and make our living here so special. The staff could not be more helpful and kind, even the teenagers who serve us in the restaurants. We are very happy and fulfilled here and our apartment is everything we need to live comfortably and contentedly.

Connie Rogers

Aug 2024

via Google

My husband and I could not be happier that we chose Windsor Run over all of the other CCRC's we looked at. It's a beautiful place that is wonderfully maintained and the staff is exceptional It is clear that they are here to make residents feel at home and well cared for. We absolutely love the food and the activities we can choose from are terrific. We have made a lot of new friends since we moved in last November and it really feels like home.

John Riggins

Aug 2024

via Google

Windsor Run has been my home for 6 months. The biggest surprise for me is how much I enjoy being here. Our accommodations are very comfortable, the fitness programs are top notch, there is quality entertainment, and the food is very good. I feel that we made the very best choice in Senior Living that could have been made!

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Frequently Asked Questions

What types of care does Windsor Run Senior Living Community offer?

Windsor Run Senior Living Community offers Independent Living.

Where is Windsor Run Senior Living Community located?

Windsor Run Senior Living Community is located at 2030 Windsor Run Ln in Matthews, North Carolina.

What do families say about Windsor Run Senior Living Community?

Most reviewers describe Windsor Run as a comfortable, well-run independent living community where the staff, food, and activities stand out, and residents report feeling quickly at home. A couple of more critical reviews point to isolated concerns about staff conduct and a shift in the sales experience.

How can families visit Windsor Run Senior Living Community?

Submit the Request Information form on this page to connect with Windsor Run Senior Living Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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Prefer to stay home?

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