Melissa Crenshaw
Aug 2026
My grandfather has been here for 28 years and we’ve had a great experience. This is such a beautiful place with great staff 🫶🏻
Willowbrooke Court Sc Ctr At Matthews Glen
740 Pavilion View Drive4.3(98 ratings)· Matthews average: 4.3
1 / 6Quick Facts
- Total units
- 15
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 15
- Inspections
- View history (17 citations)
- Pricing model
- Fixed monthly fee, doesn't increase with care level
- Operator type
- Not-for-profit operator with 50 years experience
- Clinical staffing
- On-site nurse practitioners and nurses
CMS Care Compare
What Families Think
The Good
- Full continuum of care from independent living to skilled nursing
- On-site nurse practitioners and nurses for health support
- Fixed monthly fee that doesn't rise with care needs
- Non-profit operator with decades of retirement community experience
- New villas and apartments with modern finishes
The Bad
- No published pricing information available
AI-generated from reviews and community data.
Willowbrooke Court Sc Ctr At Matthews Glen is a senior living community in Matthews, North Carolina offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 98 reviews.
About Willowbrooke Court Sc Ctr At Matthews Glen
Matthews Glen is a continuing care retirement community (CCRC) in Matthews, North Carolina, offering independent living with on-campus access to assisted living and skilled nursing care. Located just outside Charlotte, the community provides a full continuum of care designed to support residents who are 55 and older, from those seeking independent living to those requiring supportive health services.
The community features a range of amenities and living options, including brand-new villas and senior living apartments with state-of-the-art finishes. Residents benefit from on-site nurse practitioners and nurses, as well as comprehensive health services delivered directly on campus. Matthews Glen is operated by Acts Retirement-Life Community, a not-for-profit organization with 50 years of experience in retirement community living.
The community offers predictable long-term care pricing with consistent monthly fees that do not increase if residents need additional services such as assisted living or skilled nursing care. Residents who itemize deductions may deduct a portion of Acts fees as a prepaid medical expense, and the fixed-fee model insulates residents from market fluctuations and future healthcare costs.
Residents enjoy non-stop activities and social opportunities designed to engage the mind, body, and spirit. The community eliminates concerns about home maintenance and repair, lawn care, and other homeownership responsibilities, allowing residents to focus on an active retirement lifestyle.
Acts communities maintain a 96% satisfaction rating among current residents, who consistently refer friends and family. The organization emphasizes exceptional service delivered in a spirit of loving-kindness by dedicated staff members with years of retirement community experience.
Types of Care at Willowbrooke Court Sc Ctr At Matthews Glen
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willowbrooke Court Sc Ctr At Matthews Glen
4.3overall · 98 ratings combined
4.3★ on Google (98)
Dee Petraitis
Jun 2026
I have been trying to schedule an appointment to visit the facility and discuss the finances. Have called 4 times ; my sister has call 3 times. We have yet to recieve a reply. Does not inspire confidence in this facility
Bethany Mitchell
Dec 2025
Matthews Glen is a beautiful community, and my grandparents have mostly enjoyed living here for the most part. The biggest issue we hear about and personally experience is the food. Despite bringing in new chefs in recent years, the quality hasn’t improved, and our family avoids visiting for meals because it’s consistently disappointing. We’re lucky we live close enough to take our grandmother out to eat, but not everyone can. Future residents need to be aware of this and try to experience the bistro food or a Sunday meal (both awful) and not just a dinner at the Chop house (which is better) before moving in. Matthews Glen really needs to prioritize better quality food for their residents.
Ashley
Oct 2025
My mother lives in OBT Mathews Glen’s assisted living facility for about 5months. We were told that an employee had turned in another employee for elder abuse against our mom. There was an internal investigation and were told that it was more about a dispute between the two employees and that the accused employee did not harm our mom. The police were called and interviewed our mom with out having family there (our mom has Alzheimer’s) which is a big no, no. I have asked twice in writing for the final report and have not received any response. I also contacted to director of the facility and NO reply. Very disappointed in MG…
Trevyanna Williams
May 2025
As a deliver driver, the place needs to do better. Today, while trying to deliver a package, I had a rude encounter with one of your security workers. Not only did I have to drive on the other side of the location that was sent but when I arrived security was rude about the delivery hours. As, I tried to explain to security there are no entered delivery hours therefore packages while continue to be delivered at all hours. And either way, we as delivery drivers can only do what is expected of us. So the attitude and the hospitality was not needed. And the email address that was listed to form a complaint was rejected. Overall do better!!
Government Inspection History
4 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 8, 2025Health Standard3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 25, 2025
May 30, 2024Fire Safety StandardHealth Standard10 citations
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2024
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2024
May 11, 2023Fire Safety StandardHealth Standard1 citation
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2023
Jan 8, 2020Fire Safety Standard3 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willowbrooke Court Sc Ctr At Matthews Glen offer?
Willowbrooke Court Sc Ctr At Matthews Glen offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is Willowbrooke Court Sc Ctr At Matthews Glen located?
Willowbrooke Court Sc Ctr At Matthews Glen is located at 740 Pavilion View Drive in Matthews, North Carolina.
How did Willowbrooke Court Sc Ctr At Matthews Glen do on recent health and safety inspections?
Willowbrooke Court Sc Ctr At Matthews Glen had 4 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willowbrooke Court Sc Ctr At Matthews Glen?
Submit the Request Information form on this page to connect with Willowbrooke Court Sc Ctr At Matthews Glen and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willowbrooke Court Sc Ctr At Matthews Glen? Claim this listing to update photos, pricing, and details. It's free.
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