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White Oak Manor - Charlotte

4009 Craig Avenue

3(62 ratings)· Charlotte average: 4.1

White Oak Manor - Charlotte, photo 11 / 2

Quick Facts

Total units
180
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
180
Setting
Located on 380 acres along Lake Wylie
Hospital access
Short drive from two major hospital systems
Related housing
Independent living apartments offered at Sharon Village

What Families Think

White Oak Manor - Charlotte is a 180-bed skilled nursing and rehab center where reviews are mixed: some families praise the attentive medical response and communication, while others report serious lapses in cleanliness, staffing follow-through, and hygiene care. Google ratings sit around 3 stars, reflecting this split experience.

The Good

  • Staff responded quickly during a medical seizure episode
  • Family kept informed of condition changes regularly
  • Some nurses and CNAs described as kind, caring
  • 24/7 care from RNs, LPNs, and CNAs
  • Individualized care plans coordinated with physicians

The Bad

  • Multiple reports of residents left unclean, in soiled clothing
  • One report of room being dirty and unsafe on visit
  • Special dietary requirements not always followed through
  • Difficulty reaching staff by phone or getting billing answers

AI-generated from reviews and community data.

White Oak Manor - Charlotte is a senior living community in Charlotte, North Carolina offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.0 out of 5 across 62 reviews.

About White Oak Manor - Charlotte

White Oak of Charlotte is a skilled nursing center providing long-term nursing care and short-term rehabilitation in Charlotte, North Carolina. The facility has 180 beds and is conveniently located within a short drive from two major hospital systems. The community also offers independent living apartments at Sharon Village.

Nursing care is provided around the clock by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants. An interdisciplinary team develops individualized plans of care for each resident in coordination with physicians' orders. The community emphasizes understanding, compassion, professionalism, and respect in enhancing quality of life for each individual.

The community is located within 380 acres on the banks of Lake Wylie, offering residents access to natural surroundings with plants, flowers, and wildlife. Residents can participate in birding walks to explore nature. The nearby neighborhood provides access to cultural venues such as the Blumenthal Performing Arts Center, which features broadway shows, symphonies, comedies, musicals, and ballets, as well as local dining options including Pike's Soda Shop and Not Just Coffee.

Types of Care at White Oak Manor - Charlotte

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of White Oak Manor - Charlotte

3overall · 62 ratings combined

3★ on Google (62)

vingelywilliams

Apr 2026

via Google

As mentioned in most comments..there are only a few nurses that are doing their job. CNAs ...once they know and see that a family member keep a parent or uncle clean during evening shift ...you do not see them. A nurse has had to assist in helping clean up family member that was left with dried feces. Wow!!! . There are other residents that have sat in a w/c soaked with urine and feces. Why??...this is very alarming. Seems to laid- back of a facility..DON really needs to address these issues with the staff.

Ed Murray

Nov 2025

via Google

We have had a good experience here. It always tough to find a good nursing home, and White Oak has done right by us.

Shi Vau

Aug 2025

via Google

My dad is currently a resident at this facility i ask during the care plan meeting for one thing please get him out of bed daily, because when he was at home in my care his daughter everyday he was washed clean clothes and out bed, every time I visit hes in the bed mid morning ,noon-ish and beyond. 1 request not to mention they all has phone issues (i cant connect you to the whatever office OUR lines are down) throughout the month i don't know what that's about and third the financial office representative didn't like that i asked for receipts for what she claimed my dad was overdrafting and hung up on me, sooo thats were where at so far with this place 8/12/2025 Update I visited lately my dad has been up and out of bed so I'm happy with that. The business office very very very very busy doing business things unreachable

Jillian Handren

Feb 2025

via Google

Disgusted with the care and cleanliness! This is my second visit in a year as I live 2,000 miles away and I am not in charge of their care. Last year my cousin and I spent 2+ 8 hour days cleaning and organizing their room. It was dirty and unsafe. They are unable to speak for themselves which is so sad. If I were in charge of their care I would move them tomorrow! I’m in tears. Again we cleaned and organized with the Director telling us to calm down and don’t make the staff feel bad!?!? There are some, a few good nurses and CNA’s that are kind and caring but too few. The Director is not one of them. However, the director of Nursing was with us today and she was kind and totally understanding. I can only hope she will follow through with her staff and maybe things will be better? It’s going to be hard to fly home and have any confidence that they will be better off. I would never leave anyone here!

Christine Duncan

Oct 2024

via Google

White Oak Manor Charlotte, has been a God send for my family. My husband who is suffering from advanced stages of Parkinson's Decease needs 24/7 care now. Since being admitted he has been taken care of by the staff as though he were family. They are sensitive to his needs and care. He had an episode which caused a seizure and all the care team were instantly there to address the situation. They also keep me informed about his condition and or in changes to his condition, on a regular basis. The only negative thing is the dietary issues. If there are any special requirements they aren't always followed through. Lately however, even that seems to be improving. I would recommend this facility for your loved one.

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Government Inspection History

6 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 13, 2026Health ComplaintHealth Standard5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected May 8, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

Nov 18, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

Oct 27, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 22, 2025

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2025

Mar 27, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2025

Dec 8, 2023Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 5, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2024

Apr 28, 2022Fire Safety Standard1 citation
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does White Oak Manor - Charlotte offer?

White Oak Manor - Charlotte offers Independent Living and Skilled Nursing / Long Term Care.

Where is White Oak Manor - Charlotte located?

White Oak Manor - Charlotte is located at 4009 Craig Avenue in Charlotte, North Carolina.

What do families say about White Oak Manor - Charlotte?

White Oak Manor - Charlotte is a 180-bed skilled nursing and rehab center where reviews are mixed: some families praise the attentive medical response and communication, while others report serious lapses in cleanliness, staffing follow-through, and hygiene care. Google ratings sit around 3 stars, reflecting this split experience.

How did White Oak Manor - Charlotte do on recent health and safety inspections?

White Oak Manor - Charlotte had 6 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit White Oak Manor - Charlotte?

Submit the Request Information form on this page to connect with White Oak Manor - Charlotte and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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