2.5(82 ratings)· Knoxville average: 4.2
1 / 2CMS Care Compare
Reviews of West Hills Health and Rehab are sharply divided: some families praise the end-of-life and rehab care their loved ones received, while several others describe serious neglect, understaffing, and unsanitary conditions. With a 2.5 rating from 82 reviewers, the negative reports are frequent enough to be a real concern for families considering this facility.
AI-generated from reviews and community data.
West Hills Health And Rehab - a Hillcrest Healthcare community is a senior living community in Knoxville, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.5 out of 5 across 82 reviews.
West Hills Health and Rehab is a skilled nursing and rehabilitation facility in West Knoxville, Tennessee, offering specialized care including Alzheimer's and dementia services. The community features a dedicated rehabilitation floor with physical therapists, occupational therapists, and speech-language pathologists providing outpatient therapy services to address movement, daily living activities, and communication disorders.
The Gardens on Lake Brook, located on the West Hills campus, provides dedicated hospice services in 14 private rooms with a family lounge, kitchen, dining area, and rooms for reflection and prayer. The facility offers around-the-clock acute symptom management and visitation to support families during end-of-life care.
West Hills emphasizes treating the whole person through a philosophy that extends beyond medical care to include nutrition, emotional support, physical well-being, and engagement opportunities. The community recognizes the impact of loneliness on seniors and provides personalized engagement through assorted activities, games, crafts, exercise programs, and opportunities for social interaction in inviting outdoor areas and common spaces.
The facility welcomes visitors, volunteer groups, and special lecturers as part of its commitment to maintaining family connections. Multi-denominational spiritual services are held on campus several times each week. Meals are prepared by professional staff under the oversight of a registered dietitian, with high-quality nutritious options, in-room ordering from anytime menus, and feeding assistance services available.
Amenities at West Hills include regular patient outings such as shopping, movies, lunches, fishing, Dogwood Trail tours, and annual holiday lights tours. Each room features a bathroom with quality lighting and bathing accessories, and residents have access to mobile technology including touchscreen computers.
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Help Me Choose2.5overall · 82 ratings combined
2.5★ on Google (82)
Jess Davila
Jun 2026
Just don't. The night staff literally doesn't care about the patients at all. My mom was recovering from broken hip/replacement and couldn't move on her own. She asked for help to get up and go to the bathroom time and time again and they left her in bed all night long multiple nights despite filing a complaint. Never again. The place is not very clean and smells awful. I could say more but you get it.
Paul Dennis
Apr 2026
Very nice facility staff is friendly and helpful meals are well prepared and tasty rehab Department was great if I needed to I would come there again for care
Sheena Hurst
Jan 2026
NASTY! They have residents laying in bed covered in filth. They are understaffed due to unsafe patient ratios and the management team does not care. They deserve 0 stars!
Larry Campbell
Oct 2025
They were very good to my Father in law He was always clean he got a bath every day whether he wanted one or not. His room was cleaned every day. The staff in 100 room section was great they treated him like family and in the end of life care they took great care of our family
Heather Underwood
Jul 2025
If I could give no stars I would. My husband's great grandmother went for respite and they stole all her narcotics and called the day before she was to be sent home and said we didn't send any when we sent all her medication. She was not changed regularly. They didn't bother to cut up her foods or feed her soft foods and she has had a stroke. She was never gotten out of bed. If she pushed her button needing to use the bathroom they told her to hush that they had other people to deal with and that it wasn't her time to be changed. This place needs shut down asap.
3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Mar 22, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected Mar 22, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2019
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Hills Health And Rehab - a Hillcrest Healthcare community offers Skilled Nursing / Long Term Care.
West Hills Health And Rehab - a Hillcrest Healthcare community is located at 6801 Middlebrook Pike in Knoxville, Tennessee.
Reviews of West Hills Health and Rehab are sharply divided: some families praise the end-of-life and rehab care their loved ones received, while several others describe serious neglect, understaffing, and unsanitary conditions. With a 2.5 rating from 82 reviewers, the negative reports are frequent enough to be a real concern for families considering this facility.
West Hills Health And Rehab - a Hillcrest Healthcare community had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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