Nancy Shannon
Feb 2026
I visited a friend of mine who had been at the facility got z while. The staff is very friendly and attentive and the facility is very clean
4.3(111 ratings)· West Hartford average: 4.4

CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe a clean facility with friendly, professional staff who help residents recover independence, and food that is praised as fresh and healthy. One detailed negative review, however, raises serious concerns about theft, billing disputes, and inattentive staff, standing in contrast to the otherwise positive feedback.
AI-generated from reviews and community data.
West Hartford Health & Rehabilitation Center is a senior living community in West Hartford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 111 reviews.
West Hartford Health & Rehabilitation Center is a 160-bed skilled nursing facility offering short-term rehabilitation, long-term care, hospice, and respite care in West Hartford, Connecticut. The facility is located in a residential area within walking distance of West Hartford Center.
The center provides specialized care including sub-acute rehabilitation with an on-site team of physical, occupational, and speech therapists. The nursing team administers IV therapy and advanced wound care. The medical team works to help residents achieve and maintain their highest level of function and quality of life, with particular focus on post-surgical recovery and rehabilitation under the guidance of a physiatrist.
The facility offers specialized Alzheimer's and Dementia care as part of its service offerings. Staff emphasize creating a safe and caring environment with friendly staff and comfortable living arrangements designed to support residents through their recovery goals.
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Help Me Choose4.3overall · 111 ratings combined
4.3★ on Google (111)
Nancy Shannon
Feb 2026
I visited a friend of mine who had been at the facility got z while. The staff is very friendly and attentive and the facility is very clean
Kelly Ross
Jan 2026
My mom was put there years ago it was awful, the lady in the same room as my mother had Stu ff stolen as my mom did. The people working there would walk into our mom’s room when I was visiting just to use the I phones and talk. I would feed my mom was I was there and the workers were not doing their jobs. I took over finally being in charge from my brother and they were charging for a tv our mom did not have , the roommate had. After them saying my brother owed them money I payed out of my pocket money to them I kept recipes and the price kept going up and they didn’t subtract my payments I had to get an attorney costing me thousands to take care of their greed and not being honest he had my receipt and there charges not subtracting my payments. I wish my mom had never been put there it was a bad place for her to live . Another woman said her picture of her mom were broken that’s an example keep looking for another place there are some better ones out there.
Martha McGuane
Nov 2025
This is the most professionally run nursing home I have ever visited! And I have visited many. I am from Massachusetts and think you have the kindest, gentlest staff! Thank you for caring so well for my cousin Kevin!
Dennis Moore
Nov 2025
My first time visiting West Hartford Health and Rehab I was very pleased with the staff and their interaction with the residents. My wife has a window view of lots of beautiful birds.
Andrew Flye Sr
Oct 2025
My mother falls often due to a weak left hip, goes out when standing. Her ears are blocked and she falls from that also. The staff are very professional and knowledgeable. The first time we got real help in the last three years. Food is excellent and always fresh and healthy. The process is simple and easy to understand, if we have any questions they are answered right away. Thank you for saving my mother’s independence and pride. Andrew Arnold Flye Sr. ( 10-15-25)
3 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2025
Install noncombustible or limited-combustible interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Oct 9, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 15, 2023
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Nov 15, 2023
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 14, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Hartford Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.
West Hartford Health & Rehabilitation Center is located at 130 Loomis Dr in West Hartford, Connecticut.
Most reviewers describe a clean facility with friendly, professional staff who help residents recover independence, and food that is praised as fresh and healthy. One detailed negative review, however, raises serious concerns about theft, billing disputes, and inattentive staff, standing in contrast to the otherwise positive feedback.
West Hartford Health & Rehabilitation Center had 3 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact West Hartford Health & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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