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AVIVA West Hartford

1 Hamilton Heights Dr

4.4(41 ratings)· West Hartford average: 4.4

AVIVA West Hartford, photo 11 / 6

Quick Facts

Respite Care
Short-term respite stays available for temporary care

What Families Think

Families overwhelmingly describe Aviva West Hartford as a warm, historic community with attentive, long-tenured staff who go out of their way to support residents and their families through transitions into assisted living or memory care. Many reviews single out specific staff members, especially the marketing director, for hands-on help and communication. One review raises serious concerns about medication management and neglect that resulted in a state health department violation, standing in sharp contrast to the many positive accounts.

The Good

  • Staff repeatedly praised as caring, attentive, and responsive
  • Named staff members singled out by many reviewers
  • Historic building with beautiful grounds near cultural attractions
  • Smooth, supported transitions into assisted living or memory care
  • Cultural programs like music performances for residents
  • Nursing staff described as compassionate and communicative

The Bad

  • One serious report alleged medication mismanagement, neglect, and a confirmed state health violation
  • A couple of reviews were vaguely negative without specifics

AI-generated from reviews and community data.

AVIVA West Hartford is a senior living community in West Hartford, Connecticut offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 41 reviews.

About AVIVA West Hartford

Aviva West Hartford is an assisted living and memory care community located in West Hartford, Connecticut. The historic campus, built in the early twentieth century on land once owned by the Vanderbilts, sits in the heart of West Hartford near museums, parks, medical centers, shops, and restaurants. The community offers independent living, assisted living, memory care, and respite care services.

Assisted living residents benefit from medication management, daytime nursing, and engaging social activities that balance support with independence. The "AssistedPlus" program serves those with cognitive challenges who need additional attention but not full-time memory care, providing tailored daily support. Memory care services focus on creating a nurturing environment for residents with Alzheimer's and dementia, with personalized attention and specialized care. Short-term respite care is also available for those needing temporary placement.

Amenities include 24-hour emergency response, on-site therapy, and diverse social programs. Apartments are designed specifically for assisted living and memory care residents, combining functionality with comfort. Chef-prepared meals reflect the community's commitment to health and nutrition. The Aviva Living With Confidence program supports successful aging and promotes a lifestyle filled with joy, security, and fulfillment.

The community emphasizes cultural enrichment and engagement through exclusive performances by The Hartt School of Music and the Hartford Flute Ensemble held in the chapel and theater. Nearby attractions include the Noah Webster House and multiple annual shows at the Playhouse on Park, creating opportunities for residents to enjoy historical sites and entertainment throughout the year.

Types of Care at AVIVA West Hartford

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Live Performances
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of AVIVA West Hartford

4.4overall · 41 ratings combined

4.4★ on Google (41)

Leslie

Aug 2026

via Google

My mother moved into Aviva in West Hartford this past Tuesday, and we have been so impressed. The staff has been consistently helpful, welcoming, professional, and accommodating from the very beginning. They took the time to understand her needs and made the transition feel smooth and comfortable.<br>When we were looking for the right assisted living home for her, they arranged a thoughtful tour that included staying for lunch. We toured other places as well, but Aviva stood out. She has already commented on how delicious the food is. The building itself has beautiful architecture and décor, and everything is kept immaculately clean.<br>We are truly grateful for the care and kindness they have shown her.

Ivor Robertson

Feb 2026

via Google

I would highly recommend Aviva West Hartford. The staff is amazing, and I truly have peace of mind knowing my parents are well cared for. The nursing team shows genuine compassion in everything they do, and it really shows.<br><br>I would especially recommend this community to anyone trying to make the difficult decision of moving their parents — they make the transition feel supported, comfortable, and reassuring.

Aimee Edgar

Feb 2026

via Google

I was warned. On the day that we were moving my father in, a woman moving her loved one out, warned my mother, simply saying, "leave now. Do not leave your loved one here." We should have listened.<br><br>I am a retired APRN and currently still hold my RN license. My dad was drugged without my knowledge as his Power of Attorney/Heathcare proxy), targeted, and neglected.<br><br>I made a formal complaint against Aviva to the CT Department of Public Health and I just received the results, Nicole and her staff were found in to be in violation.<br><br>He entered AVIVA a fully functional independent member of the community. Now he cannot put a pen to paper, cannot use his phone, and is in a diaper. While being drugged he was a zombie, sleeping all day and night and soiling himself. When the aides attempted to change and clean him he as so drugged that they couldn’t get him up to clean him so they just simply said, “he won’t let us change him”.<br><br>We only found out about the medication because it was on the pharmacy bill.<br><br>During this same time, he suffered 2 bouts of pneumonia requiring hospitalization and multiple UTIs. The nursing staff never did any medical assessments of my father when he was very ill, I was the one on every occasion that got my dad safely to the hospital.<br><br>DO NOT entrust this staff with your loved one(s).

Michael Teiger

Jan 2026

via Google

I have a sister who is struggling with health issues.And yet wanted to maintain her independence. Aviva has been the perfect place for her and we have been very , very pleased with the facility. The staff is constantly checking on her welfare.and everybody knows my sister by her first name. Everyone is remarkably friendly. She cnsiders her beautiful apartment her home now. Special Kudos to marketing director William Whaley for his personal attention at important times of need. have doing careful research too many places in the area, Aviva is my top choice and we are truly appreciative for the care they have given my sister at this very difficult time of her life.

Robert Levine

Jan 2026

via Google

My dad has been at Aviva for a year. The staff has been very attentive and responsive whenever he has needed something. My mother also resided there before passing away. She too, received amazing care and that is the reason there was no other place for my dad other than Aviva. The reason I give them four stars instead of 5 is I believe they need to improve on their wait staff in the dining room. I have spoken with management and they have indicated they are working on the issue. Other than that, I highly recommend.

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Frequently Asked Questions

What types of care does AVIVA West Hartford offer?

AVIVA West Hartford offers Assisted Living, Independent Living and Memory Care.

Where is AVIVA West Hartford located?

AVIVA West Hartford is located at 1 Hamilton Heights Dr in West Hartford, Connecticut.

What do families say about AVIVA West Hartford?

Families overwhelmingly describe Aviva West Hartford as a warm, historic community with attentive, long-tenured staff who go out of their way to support residents and their families through transitions into assisted living or memory care. Many reviews single out specific staff members, especially the marketing director, for hands-on help and communication. One review raises serious concerns about medication management and neglect that resulted in a state health department violation, standing in sharp contrast to the many positive accounts.

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