Heather T
Aug 2026
I strongly encourage families considering Waterford for a loved one to exercise extreme caution.<br>Our family had a deeply troubling experience with Waterford's management, communication, and placement process.<br><br>Despite going through the application process for the supportive care floors to meet my father’s health and mobility needs, the facility placed him in a unit on the independent living floor instead. To make matters worse, despite his limited mobility, he was assigned a unit at the very end of a long hallway, creating an unnecessary daily physical burden.<br><br>Throughout his stay, communication from staff and management was virtually nonexistent. Getting basic updates, coordination, or clear answers was an uphill battle.<br><br>Moving a family member into a community requires trust, clear communication, and a basic duty of care. Waterford failed on all counts. Save your family the stress by choosing a facility that genuinely prioritizes resident safety and responsive management.
