MyLivingChoice

Home Instead

12416 S Harlem Ave Ste 100

4.5(48 ratings)· Palos Heights average: 4

Home Instead — photo 11 / 5

Quick Facts

Service commitment
Requires minimum hours and weeks of care
Short-term care
Extra fees apply for temporary or brief care
Caregiver matching
Caregivers paired based on personality fit

What Families Think

Home Instead in Palos Heights provides home health and hospice services and has earned a strong 4.5-star average from 48 Google reviews. Most reviewers praise the individual caregivers by name for their compassion and reliability, though one reviewer described the intake process as rigid and costly for short-term needs.

The Good

  • Caregivers described as caring, compassionate, and reliable
  • Staff matches caregivers to client's personality
  • Responsive office staff, easy to reach with questions
  • Helps with daily tasks like bathing, meals, and exercise
  • Strong overall reputation, 4.5 out of 5 rating

The Bad

  • One report of required minimum hours and length of service
  • One report of extra fees for short-term or temporary care
  • One reviewer found the intake process inflexible for brief care needs

AI-generated from reviews and community data.

About Home Instead

Home Instead in Palos Heights, Illinois provides home health and hospice care through in-home caregiving services. The practice draws caregivers into clients' homes to assist with daily activities, personal care, meal preparation, and household support.

Families consistently praise the quality and warmth of individual caregivers. Several reviews highlight specific staff members—Kathy, Kamaria, Maddie, Bernadette, and Theia—describing them as caring, skilled, and encouraging. One family noted that their mother's caregiver "assist her with daily activities, such as morning shower and getting dressed" while also preparing meals and maintaining the home. Families also commend the intake and coordination process; one reviewer wrote that staff "took the time to ask thoughtful questions to really understand the situation, and partnered with us to meet those needs."

One significant concern: a family seeking short-term help reported being turned away due to minimum hour and duration requirements that didn't fit their needs, describing the restrictions as a barrier to getting started.

Home Instead Palos Heights holds a 4.5 out of 5 stars across 48 Google reviews, with most ratings at the five-star level.

Types of Care

Home Health and Hospice

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Reviews

4.5overall · 48 ratings combined

4.5★ on Google (48)

Beth Chirban

Mar 2026

via Google

Carli and Stacy were tremendously so helpful and setting up care for my mom. They made this process so easy. Kamaria is incredible! My mom loves her and is so impressed by all of her skills. I feel really lucky we connected with this company.

Deborah Fernandez

Mar 2026

via Google

My mom's caregiver Kathy is a very caring CNA. She assist her with daily activities, such as morning shower and getting dressed. She is also very encouraging when mom completes her exercises and rides her stationary bike. Kathy is also great with meal preparation and snacks. Excellent cleaner of moms house. Great sense of humor, and very friendly to mom and family members. Thank you Kathy for all that you do to help mom!

Art Arellano

Mar 2026

via Google

I reached out to this Home Instead location looking for short‑term help for an elderly parent, and unfortunately the experience was disappointing enough that we never even got to try the service. The biggest problem was the long list of restrictions and minimums required just to get started. They require a minimum number of hours, minimum number of weeks or months, and if you only need temporary care, they add extra fees on top of everything else. It became clear very quickly that they are set up for long‑term, high‑commitment clients, not families who simply need brief or transitional support. The process felt onerous, expensive, and inflexible, and it seemed like short‑term elderly care just isn’t profitable enough for them to bother accommodating. Instead of helping us bridge a temporary situation, they pushed us toward a much larger financial commitment than we needed. If you’re looking for temporary or occasional care, this is not the place. The restrictions and costs make it impractical unless you’re prepared to go all‑in and spend a lot more than what short‑term help should reasonably require.

Dennis Fioretti

Jan 2026

via Google

The care givers, Maddie, Bernadette, and Theia, have become like family. They are very caring and empathetic towards my mom and help brighten each day.

Tina Kahsen

Oct 2025

via Google

If you are considering other options, look no further. From the moment I called and spoke to Carli, there was nothing but genuine care and compassion. She took the time to ask thoughtful questions to really understand the situation, and partnered with us to meet those needs. When you have questions, they are easy to contact and stay in communication with you. It is evident this company matches their caregivers with your loved one’s personality. Our caregivers Tarra and Violet quickly made a connection and were both fantastic. It takes a very special person to be able to trust with your loved ones and do this type of care. Home Instead does not disappoint.

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