MyLivingChoice

Vivo Healthcare University

3648 University Blvd S

3.4(88 ratings)· Jacksonville average: 4.2

Own this community? Update your listing · Marketing for operators

Vivo Healthcare University, photo 11 / 2

Quick Facts

Total units
117
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
117
Therapy services
On-site occupational and physical therapy offered

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Vivo Healthcare University are decidedly mixed, with a 3.4 out of 5 rating from 88 Google reviewers. Several families praise the warmth of the nursing and therapy staff and describe the facility as clean, while others report serious concerns about medication safety, dietary accommodations, and staff professionalism.

What reviewers praise

  • Friendly, engaged nurses and receptionist staff
  • Physical and occupational therapy praised by residents
  • Facility described as clean and well kept
  • Good food quality noted by some reviewers

What reviewers flag

  • One report of a nurse attempting to give wrong medication
  • One report of renal/diabetic diets not being properly accommodated
  • Multiple reports of unprofessional or argumentative staff behavior
  • One report of noticeable odor and disorganization on arrival

AI-generated from reviews and community data.

Vivo Healthcare University is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 88 reviews.

About Vivo Healthcare University

Vivo Healthcare University is a skilled nursing and long-term care facility in Jacksonville, Florida, with a licensed capacity of 117 residents.

Family reviews reveal a divided picture. Some describe attentive, compassionate nursing staff and a clean, well-maintained environment with good food. Others report serious concerns: inadequate meal planning for special diets (renal and diabetic restrictions), medication administration without proper verification of patient history, and unprofessional interactions between staff and families. One family noted initial concerns about facility cleanliness that seemed to improve with repeated visits, while another expressed frustration with staff demeanor and professionalism overall.

The facility holds a 3.4 out of 5 Google rating based on 88 reviews, reflecting considerable variation in resident and family experiences.

Types of Care at Vivo Healthcare University

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Vivo Healthcare University

3.4overall · 88 ratings combined

3.4★ on Google (88)

Jane Bonsky

Jun 2026

via Google ↗ · Report

My father had to stay here. Admittingly when I first arrived to visit I was taken back. Sorry but the smell, the chaos, wheelchair avoidance tag, but as I visited daily the charm of the staff really sold me. The smell disappeared or my nose adjusted, not sure, but it seemed temporary and what can you do? It's just part of life. What a freaking job they have, we should all be more gracious to those who do these very difficult jobs. A special part of heaven is meant for them. Thank you to their staff for making awkward situations of having a human body, just easier. You lose some humility in these places, but they smile and do it every single day and don't make you feel ashamed. It's just part of their daily process. I am eternally grateful for each one of them. They definitely took care of him well. Also the front desk women every single one of them, completely welcoming and friendly. The therapy team were also very understanding and very kind to him. I flew back to ohio confident he is taken care of by all the staff. Very grateful for the push he needs too. Are there some that need smiles more? Mistakes over small stuff, it happens! Sure! But that's a tough, tough job, we can give grace in those instances. We all pray we won't land in these places, but there always full! Reality of life.

Keith Bowens

Jun 2026

via Google ↗ · Report

This place does not serve special diets for kidney patients or diabetics. Renal diets my menu wasx pork back 7 slices, peanut butter Jelly sandwiches, dark meat chicken, ham. Whole milk . Etc. The staff all don’t wear name tags , if the do it’s flipped backwards. Nurses don’t ask if your currently take meds, they just serve them. One tried to give me seizure medication, I never had an episode one day of my 63 year old life. Drug addicts are across the hall from rehab patients. The best part of my stay was occupational and physical therapy! If you can’t be and advocate for yourself, don’t go there. I have pictures to prove the bad nutrition. The nutrition person told me I can have package hame, turkey because all foods are processed. My reply a chicken ln the coop is not a processed chicken. Don’t leave your family members in this place, it’s horrific.

Dee Mm

Mar 2026

via Google ↗ · Report

Vivo Healthcare on University Blvd is an unprofessional environment. The deterioration of my mom's health and well-being began there and was then finished deteriorating by Vivo Healthcare Orange Park where she died. This facility is not a top-notch, due to its ill-mannered nursing personnel who argue with patients and loved ones alike. Some of the employees hired there obviously need to go back to further their professional training. I would not recommend you sending there your elderly-loved ones or anyone who matters to you.

brenda cowan

Jan 2026

via Google ↗ · Report

The Vito on University is a very good facility. The staff is caring and professional. The facility is clean and well kept. The food is even good. My loved one has received great care and attention at this facility.

Rebecca Matheny

Mar 2025

via Google ↗ · Report

The transformation of this facility is remarkable. When you come in, you are greeted by an extremely friendly receptionist, Geneaver. The administrator, Jayna is very engaged with the team. The Nurses, especially Sasha and Matt are very involved with their residents and really provide person centered care. Vivo University offers a feeling of comfort and caring from the time you come in and throughout your visit.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Vivo Healthcare University?

By submitting, you're okay with us and Vivo Healthcare University reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

5 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 7, 2024Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Create arrangements with other facilities to receive patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Provide large enough exits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Meet the requirements of an integrated health system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

Aug 26, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 14, 2024

Sep 19, 2023Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 11, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 11, 2023

Dec 22, 2022Fire Safety StandardHealth Standard3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2023

May 20, 2021Fire Safety StandardHealth Standard6 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Vivo Healthcare University offer?

Vivo Healthcare University offers Skilled Nursing / Long Term Care.

Where is Vivo Healthcare University located?

Vivo Healthcare University is located at 3648 University Blvd S in Jacksonville, Florida.

What do families say about Vivo Healthcare University?

Vivo Healthcare University carries a 3.4 out of 5 rating from 88 Google reviews. Several families praise the warmth of the nursing and therapy staff and describe the facility as clean, while others report serious concerns about medication safety, dietary accommodations, and staff professionalism. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Vivo Healthcare University do on recent health and safety inspections?

Vivo Healthcare University had 5 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Vivo Healthcare University?

Submit the Request Information form on this page, or contact Vivo Healthcare University directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Vivo Healthcare University? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Jacksonville.

Prefer to stay home?

Home care agencies serving Jacksonville bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this