MyLivingChoice

Valley Center

1000 Lincoln Drive

4.3(144 ratings)· South Charleston average: 4.5

Part of Genesis HealthCare · 137 communities · 4.1★ average

Valley Center, photo 11 / 6

Quick Facts

Total units
130
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
130
Quality Recognition
AHCA National Quality Award recipient
Operator
Part of Genesis Healthcare's national network
Specialized Rehab
Orthopedic rehab for joint replacement, amputation
Respite Stays
Short-term respite care available
Security Feature
Alarm system for cognitively impaired residents

What Families Think

Valley Center is a skilled nursing facility in South Charleston, WV, run by Genesis Healthcare, focused on post-hospital rehab and long-term/respite care. It holds a strong 4.4 Google rating from 141 reviewers, though no individual review text was provided to detail specific experiences.

The Good

  • AHCA Quality Award winner
  • Specializes in orthopedic rehab (joint replacement, amputation)
  • Accepts Medicare, Medicaid, and most private insurance
  • Offers respite care for short-term stays
  • Alarm system supports safety of cognitively impaired residents
  • Strong 4.4 Google rating from 141 reviewers

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Valley Center is a senior living community in South Charleston, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 144 reviews.

About Valley Center

Valley Center is a skilled nursing facility in South Charleston, West Virginia, offering post-hospital short-term rehabilitation as well as long-term and respite care services. The facility accepts Medicare, Medicaid, and most private insurances.

The community provides orthopedic rehabilitation services, including care for joint replacement, injuries, and amputation. Valley Center maintains comfortable common and lounge areas for residents to gather with friends and family, and includes an alarm system to support the security of residents with cognitive deficits.

Valley Center is an AHCA Quality Award winner and is operated by Genesis Healthcare, Inc., which provides services across skilled nursing facilities and senior living communities, along with contract rehabilitation therapy, respiratory therapy, physician services, and staffing services.

Types of Care at Valley Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Valley Center

4.3overall · 144 ratings combined

4.3★ on Google (144)

Beth Hickok

Aug 2026

via Google

It’s been since 2022 that my mom was here, I was curious to see if it got better, doesn’t look like it. The staff tried, but they were under-qualified. PT seemed pretty good, I’ll give them that. The AC was broken, they were using a portable unit. The room might have a tv, if not, you have to bring one. If you are bed bound, a tv makes a huge difference. My mom had a roommate who needed round the clock care or she would get up and smear feces on the wall. I ended up cleaning the room myself. The shower is down the hall, my mom was not mobile and felt uncomfortable with that, so she didn’t shower. I tried my best to keep her clean. She was supposed to be there to rehab then go home. She ended up with sepsis and she died. The facility technically has a doctor, but it’s his side gig. Yes, I did speak with people in different levels of administration about my concerns and I got nowhere. I also ended up with a large out of pocket expense and continued receiving bills even after paying that. Fortunately I was able to dig through a pile of personal items to find a family heirloom quilt that was shoved in a storage room after she died. It’s not like they didn’t have my contact information to try to give it to me. A sad ending to a beautiful woman’s life.

Ila Anderson

Jul 2026

via Google

The employees were very helpful and the meals were good

Alan Jenkins Jr

Jun 2026

via Google

Very friendly and professional staff. Facility was very clean and comforting lots of planned activities and encouraged participation.

Brenda Lyons

Apr 2026

via Google

This was the first time I had been to this nursing home.<br>I was very pleased with how nice everyone was.<br>The center was very nice and clean. I was impressed by the entire place.<br>Every employee I came in contact with was very professional, polite and helpful.<br>This is a 5 star location in my book!!!

Linda Young

Dec 2025

via Google

My sister was in need of rehabilitation services .<br><br>This facility has literally been the best for her. They go above and beyond with her care, she calls me daily and i have never received a negative word from her about anything.<br>From the activities including the director of activities ; her therapy ,office staff, multiple nurses and care takers. She even has feel in love with some of the residents that is close by.<br><br>I cant be more blessed and thankful for the loving care and support she has received. Including the EMT drivers and now the transport driver at facility.<br>Lets not forget the care and love from Tina that gets the stress of scheduling a very busy list of appointments. Each and everyone of you have made her stay so so much better and her recovery awesome. Im very thankful for all of you and the love ,kindness and care that you have been providing to her.

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Government Inspection History

8 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 8, 2026Health Complaint2 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 18, 2026

May 14, 2025Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2025

Oct 9, 2024Fire Safety StandardHealth Standard6 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

Sep 27, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 2, 2024

Apr 16, 2024Fire Safety StandardHealth Standard14 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2024

Oct 17, 2023Fire Safety StandardHealth Standard23 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2023

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2023

Sep 27, 2023Health Complaint4 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023

Jul 4, 2023Infection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Valley Center offer?

Valley Center offers Skilled Nursing / Long Term Care.

Where is Valley Center located?

Valley Center is located at 1000 Lincoln Drive in South Charleston, West Virginia.

What do families say about Valley Center?

Valley Center is a skilled nursing facility in South Charleston, WV, run by Genesis Healthcare, focused on post-hospital rehab and long-term/respite care. It holds a strong 4.4 Google rating from 141 reviewers, though no individual review text was provided to detail specific experiences.

How did Valley Center do on recent health and safety inspections?

Valley Center had 8 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Valley Center?

Submit the Request Information form on this page to connect with Valley Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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