Marsha Gates
Sep 2026
very helpful and thankful for Visiting Angels
Visiting Angels Senior Home Care Charleston
507 1st Ave4.9(408 ratings)
Part of Visiting Angels · 602 communities · 4.8★ average
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1 / 6Quick Facts
- Service model
- In-home caregiving service, not a residential facility
- Coverage availability
- 24/7 caregiver coverage available for continuous care
- Payment terms
- Payment due upfront, not after insurance reimbursement
- Settings served
- Also supports clients living in assisted living or skilled nursing
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families overwhelmingly describe Visiting Angels Charleston as warm, dependable, and quick to arrange in-home care, with many singling out specific caregivers by name for their compassion during difficult times such as dementia, hospice, or post-surgery recovery. A smaller number of reviewers describe serious problems with staffing consistency, billing practices, and communication from the office, including one account of care being abruptly discontinued.
What reviewers praise
- Caregivers described as compassionate, reliable, and attentive
- Care often arranged within 24-48 hours of first contact
- Careful matching of caregiver personality to client needs
- Experience supporting dementia and Alzheimer's patients
- Responsive office staff who answer calls promptly
- Veteran caregivers sometimes paired with veteran clients
What reviewers flag
- Several reports of inconsistent caregiver scheduling or no-shows
- One detailed report of abrupt termination of care without notice
- One report of unreturned calls and last-minute schedule changes
- One report that fees must be paid upfront, not after insurance reimbursement
AI-generated from reviews and community data.
Visiting Angels Senior Home Care Charleston is a home care agency serving S Charleston, West Virginia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Emergency Call System and Wheelchair Accessible. Families rate it 4.9 out of 5 across 408 reviews.
About Visiting Angels Senior Home Care Charleston
Visiting Angels Senior Home Care Charleston is an agency providing at-home care services in South Charleston, West Virginia, operated by Visiting Angels.
Reviews are mixed. Most reviewers praise the individual caregivers as dependable, compassionate, and dedicated, highlighting their reliability and attentiveness to clients' needs. However, several reviewers express concerns about management and office operations, describing the company as transactional rather than patient-oriented, with issues around communication, scheduling, and billing practices. One reviewer noted problems with scheduling reliability and another reported concerns about how hourly rates are allocated.
Families who have had positive experiences report that the agency responds quickly to care needs, communicates well about client preferences, and provides caregivers who treat clients with dignity and respect. Those with concerns focus on management practices rather than the quality of individual caregivers themselves.
Types of Care at Visiting Angels Senior Home Care Charleston
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- Transportation Services
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Help Me ChooseReviews of Visiting Angels Senior Home Care Charleston
4.9overall · 408 ratings combined
4.9★ on Google (408)
John Kossos
Sep 2026
Highly Recommended<br><br>Visiting Angels has been wonderful in helping care for my 99-year-old father. Their caregivers are dependable, compassionate, patient, and respectful of his needs and dignity. Reliability and good communication are especially important to our family, and Visiting Angels has consistently provided both.<br><br>When a scheduled caregiver is unable to come, they never surprise us by sending someone different without notice. They contact us in advance, explain the change, and ask for our approval before assigning another caregiver. That level of communication, courtesy, and respect gives our family tremendous peace of mind.<br><br>We are very grateful for the dependable care and personal attention Visiting Angels provides. I would highly recommend them to anyone looking for trustworthy, compassionate, and reliable in-home care for a loved one.
Richard Thomas
Sep 2026
Wonderful group of girls. Super helpful and nice.
Beverly Leslie
Aug 2026
All the workers have been great. Truly exceptional girls and caregivers. Highly recommend them.
Paul Stewart
Aug 2026
We are very pleased with the work of Shyanne. She provides compassionate care and companionship to Judy. She is very agreeable and does some housework for me while she is here. This is very beneficial to both Judy and me. I appreciate the help and the respite she provides in order for me to have the time to attend to matters outside the home. I have full confidence in her and have no concern about leaving her with Judy when I need to do things away from the house.
Frequently Asked Questions
What types of care does Visiting Angels Senior Home Care Charleston offer?
Visiting Angels Senior Home Care Charleston offers At-Home Care.
Where is Visiting Angels Senior Home Care Charleston located?
Visiting Angels Senior Home Care Charleston is located at 507 1st Ave in S Charleston, West Virginia.
What do families say about Visiting Angels Senior Home Care Charleston?
Visiting Angels Senior Home Care Charleston carries a 4.9 out of 5 rating from 408 Google reviews. Families overwhelmingly describe Visiting Angels Charleston as warm, dependable, and quick to arrange in-home care, with many singling out specific caregivers by name for their compassion during difficult times such as dementia, hospice, or post-surgery recovery. A smaller number of reviewers describe serious problems with staffing consistency, billing practices, and communication from the office, including one account of care being abruptly discontinued. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Visiting Angels Senior Home Care Charleston?
Submit the Request Information form on this page, or contact Visiting Angels Senior Home Care Charleston directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Visiting Angels Senior Home Care Charleston? Claim this listing to update photos, pricing, and details. It's free.
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