Lisa Moles
Oct 2025
I had surgery on my foot on the 2nd of Oct as a out-patient.Everyone there made my first experience at St.Francis very comforting. Top Knotch..two big thumbs up👍👍.
3.7(86 ratings)· Charleston average: 4.3
1 / 5CMS Care Compare
Reviews of this WVU Medicine-affiliated skilled nursing site are mixed, with some families praising the food and their rehab experience after surgery, while others report serious communication breakdowns around discharge planning, care refusals, and rude nursing staff. The 3.7 rating from 86 Google reviews reflects this split between positive short-term rehab stays and more troubling reports about staff responsiveness and coordination.
AI-generated from reviews and community data.
Thomas Orthopedic Hospital (Saint Francis campus) is a senior living community in Charleston, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Private Bathroom and Wheelchair Accessible. Families rate it 3.7 out of 5 across 86 reviews.
Thomas Orthopedic Hospital (Saint Francis campus) is a skilled nursing / long term care community in Charleston, West Virginia. The community is licensed for up to 29 residents.
Families rate Thomas Orthopedic Hospital (Saint Francis campus) 3.7 out of 5 based on 86 Google reviews.
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Help Me Choose3.7overall · 86 ratings combined
3.7★ on Google (86)
Lisa Moles
Oct 2025
I had surgery on my foot on the 2nd of Oct as a out-patient.Everyone there made my first experience at St.Francis very comforting. Top Knotch..two big thumbs up👍👍.
Marshall Petty
Mar 2025
I've been sober in recovery for years, doing great until my doctor, of 7 years could no longer see MAT patients. Then I was referred to St. Francis MAT program, thinking they understood my situation. The last telehealth appointment I requested a change in medication. That request obviously wasn't the type of communication important enough for them. Then they advanced me to visits every 3 months. Months later I was discharged for failure to communicate. No warning, no heads up. Just immediate discharge. Horrible place for people in recovery!
Tina Tye
Mar 2025
I stayed here a week for rehab after a total knee replacement! Nursing ok.. I wasn't thrilled with a nurse doing her internship. She didn't have a very good bedside manner, but she was coming out of retirement & I understand having to learn a new , updated system on computer.. I was grateful to stay here because I live alone and needed this! FOOD WAS DELICIOUS!
Alicia D Eldridge
Nov 2024
They refused to see me for hip pain because I had a referral, and the appointment was scheduled for March. They wanted me to wait until then even though at the wall in clinic they had no one even in the waiting room, and they could have easily seen me. They said they were getting people sent to them from their other office, so I guess they used me to prove a point that they need to stop referring people to them if they already have an appointment. I can’t believe they care so little about their patients that they would turn someone away in pain. I will never go some place that would do that to someone. All I wanted was to be seen by an orthopedic doctor, so they could tell me how to get relief from the pain. What horrible people.
Nicole Tidwell
May 2022
This facility is not adequate to do patient care! My mother was transported from Cleveland Clinic due to false information provided by this facility. They made empty promises and did not fulfill the duties to help my mother. A few nurses were nice and several were rude. Nurses do not care to belittle the patients. Nurses do not read the charts to know or understand their patient or the patient needs. One doctor kept ignoring to check my mother's hearing, he stated, "She's just hard of hearing ". No!! She wasn't in Cleveland nor before Cleveland. This is the only reason they get 1 star because a young doctor came in today and listened, he checked her ear and sure enough it was a massive ear wax buildup. Not hearing loss! The patient care manager did not provide adequate information for my mother's discharge; nor did the first shift staff. I had to personally call the facility she was being transferred too. They informed me everything was setup on their end and was ready for her. First shift lied and stated they called transport but it was a fact they did not. We waited from 4pm until 9:30pm without any acknowledgement or answers to this dilemma. Seriously!!! Medical staff should know better than do a patient and their family this way. I traveled 5 hours to assist my mother with her move that is yet to happen! Please don't bring your love one here unless you can stay and monitor their care 24/7. It only takes one bad apple to ruin something, imagine having several!
3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Honor each resident's preferences, choices, values and beliefs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2021
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Thomas Orthopedic Hospital (Saint Francis campus) offers Skilled Nursing / Long Term Care.
Thomas Orthopedic Hospital (Saint Francis campus) is located at 333 Laidley Street in Charleston, West Virginia.
Reviews of this WVU Medicine-affiliated skilled nursing site are mixed, with some families praising the food and their rehab experience after surgery, while others report serious communication breakdowns around discharge planning, care refusals, and rude nursing staff. The 3.7 rating from 86 Google reviews reflects this split between positive short-term rehab stays and more troubling reports about staff responsiveness and coordination.
Thomas Orthopedic Hospital (Saint Francis campus) had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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