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Thomas Orthopedic Hospital (Saint Francis campus)

333 Laidley Street

3.7(86 ratings)· Charleston average: 4.3

Thomas Orthopedic Hospital (Saint Francis campus), photo 11 / 5

Quick Facts

Total units
29
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
29
Hospital affiliation
WVU Medicine hospital-affiliated skilled nursing site

What Families Think

Reviews of this WVU Medicine-affiliated skilled nursing site are mixed, with some families praising the food and their rehab experience after surgery, while others report serious communication breakdowns around discharge planning, care refusals, and rude nursing staff. The 3.7 rating from 86 Google reviews reflects this split between positive short-term rehab stays and more troubling reports about staff responsiveness and coordination.

The Good

  • Food described as delicious during rehab stay
  • Comforting experience reported after outpatient foot surgery
  • Positive short-term rehab stay after knee replacement

The Bad

  • One report of rude, dismissive nursing staff
  • One detailed report of poor discharge planning communication
  • One report of care refused due to scheduling policy
  • One report of abrupt program discharge without warning

AI-generated from reviews and community data.

Thomas Orthopedic Hospital (Saint Francis campus) is a senior living community in Charleston, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Private Bathroom and Wheelchair Accessible. Families rate it 3.7 out of 5 across 86 reviews.

About Thomas Orthopedic Hospital (Saint Francis campus)

Thomas Orthopedic Hospital (Saint Francis campus) is a skilled nursing / long term care community in Charleston, West Virginia. The community is licensed for up to 29 residents.

Families rate Thomas Orthopedic Hospital (Saint Francis campus) 3.7 out of 5 based on 86 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Thomas Orthopedic Hospital (Saint Francis campus)

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Thomas Orthopedic Hospital (Saint Francis campus)

3.7overall · 86 ratings combined

3.7★ on Google (86)

Lisa Moles

Oct 2025

via Google

I had surgery on my foot on the 2nd of Oct as a out-patient.Everyone there made my first experience at St.Francis very comforting. Top Knotch..two big thumbs up👍👍.

Marshall Petty

Mar 2025

via Google

I've been sober in recovery for years, doing great until my doctor, of 7 years could no longer see MAT patients. Then I was referred to St. Francis MAT program, thinking they understood my situation. The last telehealth appointment I requested a change in medication. That request obviously wasn't the type of communication important enough for them. Then they advanced me to visits every 3 months. Months later I was discharged for failure to communicate. No warning, no heads up. Just immediate discharge. Horrible place for people in recovery!

Tina Tye

Mar 2025

via Google

I stayed here a week for rehab after a total knee replacement! Nursing ok.. I wasn't thrilled with a nurse doing her internship. She didn't have a very good bedside manner, but she was coming out of retirement & I understand having to learn a new , updated system on computer.. I was grateful to stay here because I live alone and needed this! FOOD WAS DELICIOUS!

Alicia D Eldridge

Nov 2024

via Google

They refused to see me for hip pain because I had a referral, and the appointment was scheduled for March. They wanted me to wait until then even though at the wall in clinic they had no one even in the waiting room, and they could have easily seen me. They said they were getting people sent to them from their other office, so I guess they used me to prove a point that they need to stop referring people to them if they already have an appointment. I can’t believe they care so little about their patients that they would turn someone away in pain. I will never go some place that would do that to someone. All I wanted was to be seen by an orthopedic doctor, so they could tell me how to get relief from the pain. What horrible people.

Nicole Tidwell

May 2022

via Google

This facility is not adequate to do patient care! My mother was transported from Cleveland Clinic due to false information provided by this facility. They made empty promises and did not fulfill the duties to help my mother. A few nurses were nice and several were rude. Nurses do not care to belittle the patients. Nurses do not read the charts to know or understand their patient or the patient needs. One doctor kept ignoring to check my mother's hearing, he stated, "She's just hard of hearing ". No!! She wasn't in Cleveland nor before Cleveland. This is the only reason they get 1 star because a young doctor came in today and listened, he checked her ear and sure enough it was a massive ear wax buildup. Not hearing loss! The patient care manager did not provide adequate information for my mother's discharge; nor did the first shift staff. I had to personally call the facility she was being transferred too. They informed me everything was setup on their end and was ready for her. First shift lied and stated they called transport but it was a fact they did not. We waited from 4pm until 9:30pm without any acknowledgement or answers to this dilemma. Seriously!!! Medical staff should know better than do a patient and their family this way. I traveled 5 hours to assist my mother with her move that is yet to happen! Please don't bring your love one here unless you can stay and monitor their care 24/7. It only takes one bad apple to ruin something, imagine having several!

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Government Inspection History

3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 31, 2025Fire Safety StandardHealth Standard4 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Honor each resident's preferences, choices, values and beliefs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2025

Oct 12, 2022Fire Safety StandardHealth Standard7 citations
  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2022

Jul 14, 2021Fire Safety StandardHealth Standard4 citations
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2021

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2021

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Thomas Orthopedic Hospital (Saint Francis campus) offer?

Thomas Orthopedic Hospital (Saint Francis campus) offers Skilled Nursing / Long Term Care.

Where is Thomas Orthopedic Hospital (Saint Francis campus) located?

Thomas Orthopedic Hospital (Saint Francis campus) is located at 333 Laidley Street in Charleston, West Virginia.

What do families say about Thomas Orthopedic Hospital (Saint Francis campus)?

Reviews of this WVU Medicine-affiliated skilled nursing site are mixed, with some families praising the food and their rehab experience after surgery, while others report serious communication breakdowns around discharge planning, care refusals, and rude nursing staff. The 3.7 rating from 86 Google reviews reflects this split between positive short-term rehab stays and more troubling reports about staff responsiveness and coordination.

How did Thomas Orthopedic Hospital (Saint Francis campus) do on recent health and safety inspections?

Thomas Orthopedic Hospital (Saint Francis campus) had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Thomas Orthopedic Hospital (Saint Francis campus)?

Submit the Request Information form on this page to connect with Thomas Orthopedic Hospital (Saint Francis campus) and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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