1 / 6Reviewers consistently praise the compassion and dedication of front-line caregivers and staff members, and several families describe genuinely improved quality of life for their loved ones. However, a recurring set of complaints centers on inconsistent food quality, housekeeping lapses, slow maintenance response, and communication gaps—especially within the memory care unit—that concern families monitoring care from a distance.
AI-generated from reviews and community data.
Harmony at Southridge is an independent living, assisted living, and memory care community located in Charleston, West Virginia. The community offers thoughtfully planned apartment homes, engaging amenities, welcoming garden patios, and restaurant-style dining designed to support comfort, confidence, and peace of mind.
Days at Harmony at Southridge are enriched by meaningful activities and a full calendar of social events that encourage connection and personal growth. The community provides on-site physical and occupational therapy through a partnership with Powerback Rehab, and arranges transportation to routine health appointments such as visits to the dentist and optometrist. A 24/7 care support team is available to residents.
The community features a variety of spaces including a bright and inviting lobby with plush seating and warm lighting, an elegant dining room, a study room with built-in bookshelves, a community dining space with a coffee bar, a screening room with a large projection screen for presentations and movie nights, and a bright modern salon.
Harmony at Southridge provides educational insights on wellness, caregiving, and healthy aging, offering practical guidance and meaningful resources for residents and families at every stage of life. The community is situated in Charleston, where history, natural beauty, and community set the tone for life well lived.
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Help Me Choose3.7overall · 38 ratings combined
3.7★ on Google (38)
Stacy Kepple
Jul 2026
I had both my father, who required dementia care, and my mother, who went from assisted living to independent living, at Harmony at Southridge Center. It is a beautiful facility. While there is room for improvement, I found many wonderful staff members and caregivers there who genuinely care for the residents. They made my father's stay and subsequent passing more bearable, and I am grateful for the care he received.
Micharae Thompson
Jul 2026
What a great experience we’ve had so far with Harmony at Southridge. My mom and dad, ages 89 and 91, recently decided it was time to move into an independent living community, and the entire process has been much easier than we expected.<br><br>Trina has been absolutely incredible throughout the process. She has been patient, compassionate, knowledgeable, and never made us feel pressured. She truly understands what families are going through when making such an important life decision, and that has meant a great deal to us.<br><br>The community itself has a warm, welcoming atmosphere with friendly residents and staff. It has the appearance and feel of a beautiful hotel, making it a place where you immediately feel comfortable and at home.<br><br>We’ll be moving my parents in this week, and based on everything we’ve experienced so far, we couldn’t be happier with our decision. If you’re considering independent living for a loved one, I highly recommend Harmony at Southridge. Their caring approach, outstanding staff, and low-pressure process have made what could have been a stressful transition into a very positive experience.
David
Jul 2026
It’s the worst place… Half the time they no one cooking so they fix them sandwiches for dinner… If there’s something wrong in the apartment it’s not fixed for weeks…. In the middle of winter the heat has went out for the past 2 years took a week or more to fix it they gave them little heaters to keep them warm… Take your love ones else where it’s not worth the price
Kim Haddox
Feb 2026
My mom has been at Harmony of Southridge for a year. Recently her oven wasn’t working like it should. After having someone to check it twice they decided to get her a new one. A few days ago they delivered and installed a filthy used stove which took me 2 hrs to clean. I have complained and asked 3 different times to speak with someone. They messaged the maintenance supervisor to speak with me but he never came to the apartment. Also, I would say that the carpet in her apartment is the original and cheap because when I run her sweeper the only thing coming up is a canister full of carpet fibers. I was also disappointed that they didn’t keep the sidewalks cleaned during the snow and ice storm this year which was very dangerous for my mom to walk on when she would take her dog out the use the bathroom (yard is always disgusting of dog poop even though everyone is supposed to clean up after their dogs). These are just a few recent problems. I feel that they don’t mind taking your rent money (which raises too much every yr) but they don’t want to spend money on fixing things and maintaining the apartments and the facility.
Laura Warner
Dec 2025
Clean, good food. My dad fell, took 2 hours for nurse to respond.
Harmony at Southridge offers Assisted Living and Independent Living.
Harmony at Southridge is located at 801 Peyton Way in Charleston, West Virginia.
Reviewers consistently praise the compassion and dedication of front-line caregivers and staff members, and several families describe genuinely improved quality of life for their loved ones. However, a recurring set of complaints centers on inconsistent food quality, housekeeping lapses, slow maintenance response, and communication gaps—especially within the memory care unit—that concern families monitoring care from a distance.
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