MyLivingChoice

University Place Nursing & Rehabilitation

9200 Glenwater Drive

3.4(106 ratings)· Charlotte average: 4.1

University Place Nursing & Rehabilitation, photo 11 / 2

Quick Facts

Total units
207
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
207

What Families Think

Reviews for University Place Nursing & Rehabilitation are sharply divided: several families praise attentive, compassionate staff and a clean, well-run environment, while one detailed account raises serious concerns about understaffing, neglect, and resident safety. With a 3.4 out of 5 rating across 106 reviews, experiences appear to vary widely depending on unit and timing.

The Good

  • Staff described as compassionate and attentive
  • Cleanliness praised by multiple reviewers
  • Responsive communication with families
  • Memory care staff specifically singled out for praise
  • Improved administration and nursing leadership noted

The Bad

  • One detailed report of chronic understaffing and neglect
  • Allegations of hygiene neglect, malnutrition, and bedsores
  • One reviewer claims facility is under state investigation
  • No published pricing information available

AI-generated from reviews and community data.

University Place Nursing & Rehabilitation is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 106 reviews.

About University Place Nursing & Rehabilitation

University Place Nursing & Rehabilitation is a skilled nursing / long term care community in Charlotte, North Carolina. The community is licensed for up to 207 residents.

Families rate University Place Nursing & Rehabilitation 3.4 out of 5 based on 106 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at University Place Nursing & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of University Place Nursing & Rehabilitation

3.4overall · 106 ratings combined

3.4★ on Google (106)

Linda Mack

Jan 2026

via Google

Our family has had a wonderful experience with this short-term/long-term care facility. From the moment my loved one was admitted, the staff has been compassionate, attentive and respectful. It's clear they truly care about the residents and treat them with dignity. We've also noticed with the new administrative and nursing staff-they are approachable, responsive and have improved communication overall. The facility itself is clean, well-maintained and welcoming. Activities are thoughtfully planned and it's reassuring to know that my loved one is engaged and cared for in a safe environment. Choosing short-term or long-term care is never easy, but this facility has given our family peace of mind. We are truly grateful for the care and dedication shown every day and would highly recommend this facility to other families.

Christine Priester Simmons

Jan 2026

via Google

Melinda is an amazing wealth of knowledge of many systems! She is compassionate, supportive and always has a listening ear. I couldn’t imagine working with anyone else. She’s a trusted and valuable leader! Thank you for all do! I wanted to give 10 stars, she’s that good at what she does!

Nana Rare breed

Jan 2026

via Google

I had a wonderful experience with Mrs. St. Clair! She is knowledgeable, caring, and attentive, always making sure that patients feel comfortable and well informed. Her professionalism and dedication to providing excellent care really stand out. I highly recommend her and the facility!

Cheryl Walker-Samuel

Dec 2025

via Google

All of a sudden in the past 5 months all of these so called 5 star reviews have popped up. Don't believe any of them. This place is under investigation for many different things. They don't comply with anything they are supposed to. I am writing to express deep concern about the ongoing neglect, incompetence, and lack of compassion at University Place. This nursing home is failing to meet even the most basic standards of patient care and safety. Residents are not being properly fed, with many placed on pureed diets unnecessarily and without medical justification. Restricted and specialized diets are not being prepared for those who require them, placing residents with medical conditions at serious risk. Due to chronic understaffing, patients are often confined to their rooms because there are not enough caregivers available to assist or supervise them. Many residents who require help eating are being forced to feed themselves, resulting in malnutrition and distress. It is common for patients to be left sitting in urine and feces for hours, without timely hygiene care or assistance. Bathing, grooming, and oral hygiene are being neglected, and many residents are left unkept and uncomfortable. Those showing signs of medical decline are not being transferred for appropriate medical evaluation until it’s far too late. In recent months, there has been a concerning number of deaths that appear related to the lack of timely care. Bedsores and pressure ulcers are widespread among residents, a clear indicator of sustained neglect. Adding insult to injury, residents are expected to buy snacks from a vending machine for $2 each just to have something they can actually eat. This facility continues to collect Medicaid payments despite clear evidence that residents’ basic needs are not being met. It has been reported to state agencies multiple times, yet only minimal corrective action appears to have been taken. I am calling for an independent investigation by state and federal authorities, including Medicaid oversight, to review the serious improprieties and possible violations of patient rights occurring at this facility. No family should have to fear that their loved one is suffering or dying because of neglect in a place meant to provide care and dignity.

E P

May 2025

via Google

My mother has been in the memory care unit here for over a year now. The staff has taken good care of her, and most do the best they can at what is a very difficult job. When I express concerns, the staff are responsive and communicative. The current unit manager, Donia, has worked closely with me to ensure my mom is receiving the best care possible given her current circumstances. The facility is kept clean by a hard working cleaning staff who also seem to care for the patients. I’m thankful to have found this facility when my mother’s care exceeded my abilities. Upon admission, I knew this wasn’t a 5-star self-pay facility, but I am pleased with the efforts, care, and responsiveness of the staff as well as the upkeep of the facility.

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Government Inspection History

8 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 24, 2025Health ComplaintHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 21, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Aug 21, 2025

Oct 15, 2024Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 9, 2024

Aug 27, 2024Health Complaint3 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Aug 30, 2024

Jul 9, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024

May 30, 2024Health Complaint2 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Mar 13, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Provide activities to meet all resident's needs.

    Severity H of L: actual harm, patternFound during a complaint inspectionCorrected May 30, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2024

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024

Aug 25, 2022Fire Safety StandardHealth Standard12 citations
  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2022

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 26, 2022

Jun 24, 2021Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does University Place Nursing & Rehabilitation offer?

University Place Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is University Place Nursing & Rehabilitation located?

University Place Nursing & Rehabilitation is located at 9200 Glenwater Drive in Charlotte, North Carolina.

What do families say about University Place Nursing & Rehabilitation?

Reviews for University Place Nursing & Rehabilitation are sharply divided: several families praise attentive, compassionate staff and a clean, well-run environment, while one detailed account raises serious concerns about understaffing, neglect, and resident safety. With a 3.4 out of 5 rating across 106 reviews, experiences appear to vary widely depending on unit and timing.

How did University Place Nursing & Rehabilitation do on recent health and safety inspections?

University Place Nursing & Rehabilitation had 8 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit University Place Nursing & Rehabilitation?

Submit the Request Information form on this page to connect with University Place Nursing & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at University Place Nursing & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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