Sharron Davis
Apr 2026
Anyone who can deal with my brother and care for him is fine by me. Bravo💋❤️🥀
1 / 5Quick Facts
- Total units
- 134
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 134
- Inspections
- View history (56 citations)
- Specialty care focus
- HIV specialty care and behavioral health services
- Population served
- Serves justice-involved and hard-to-place residents
- Discharge support
- Social workers make follow-up calls post-discharge
- Room cooling
- No air conditioning; fans provided instead
CMS Care Compare
What Families Think
Reviews for Trinity Hill Care Center are largely negative, with multiple reports of unsanitary conditions, slow staff response, and communication problems with discharge planning. A couple of reviewers singled out specific nurses for excellent, compassionate care, but the overall sentiment reflects serious concerns about cleanliness, staffing responsiveness, and follow-through on care coordination.
The Good
- Specializes in complex, hard-to-place populations
- Offers HIV specialty and behavioral health care
- On-site PT, OT, and speech therapy
- Specific RNs praised as caring and attentive
- Social work follow-up calls after discharge
The Bad
- Multiple reports of dirty, unsanitary conditions including mold
- Several reviewers say call buttons go unanswered for long periods
- Reports of unresponsive, error-prone discharge social work
- Multiple reviewers say CNAs seem uncaring or inattentive
AI-generated from reviews and community data.
Trinity Hill Care Center is a senior living community in Hartford, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Social Activities and Housekeeping. Families rate it 2.5 out of 5 across 39 reviews.
About Trinity Hill Care Center
Trinity Hill Care Center is a skilled nursing and long-term care facility located in the south end of Hartford, Connecticut, on Hillside Avenue. The center provides comprehensive care to residents from Hartford and the surrounding region, with particular expertise in serving justice-involved individuals and those who are difficult to place, as well as individuals with Alzheimer's disease or related dementia.
The facility offers rehabilitation services including physical, occupational, and speech therapy. Trinity Hill is committed to providing extensive clinical and social supports, and actively collaborates with community providers to ensure residents have the opportunities and support needed to succeed. The center maintains a "point of service" dining program designed to give residents the widest selection of meal preferences, and resident rooms have been upgraded to include amenities such as flat screen televisions.
Care extends beyond the facility stay, with social work staff making follow-up calls after discharge to ensure that discharge arrangements are working as planned. The center emphasizes innovative approaches to resident care and maintains a focus on quality improvement and organizational excellence within the iCare Health Network.
Trinity Hill offers a range of recreational activities and programs designed to support resident engagement and well-being. The facility is operated by iCare Management, LLC, a licensed operator of skilled nursing facilities with expertise in managing complex care populations and a commitment to enriching residents' lives during their time of need.
Types of Care at Trinity Hill Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Trinity Hill Care Center
2.5overall · 39 ratings combined
2.5★ on Google (39)
Nicole Teardo
Jan 2026
This is place is the single most dirtiest disgusting place, I was just there for 3 days and could never find a nurse or any staff for that matter, a supervisor cause a fight between me and 2 other clients, I was told that I was responsible for moving another clients commode off the toilet that was covered in feces, they allow the people from the mental health and 3rd floor to wonder around the first floor, a transgender patient was allowed to go around with nothing but a jacket covering on their boots and a jacket covering the genetails, PLEASE DO NOT SEND YOUR FAMILY HERE NOT ONLY IS IT A HEALTH HAZARD BUT THEY WILL HARDLY RECIEVE CARE!!! I dont understand how the state hasn't shut this place down there is literal black mold in the shower room, my roommate was higher than a kite lips turning blue and the supervisor said shes fine and they looked at her that one time the client went out of the room she was brought back in the nurse said she wanted to go to sleep and was left in her bed for the next 5 hours with not a single nurse coming to check her THIS PLACE NEEDS TO BE INVESTIGATED! I WOULDNT EVEN GIVE IT ONE STAR THIS PLACE IS TERRIBLE STAY AWAY FROM HERE!
Andrew Chrostek
Aug 2024
CNA's don't like helping patients. The nurses are ok most times. The only ones working hard are the maintenance workers and rehabilitation people. You can't give a hug or kiss to your visitors when they come see you. They make you sit 10 feet away from each other. The staff are rude to your visitors. Even in prison you can give a hug and a kiss at the beginning and end of your visit. Don't send your loved ones here. If you press the call button no one comes till an hour or so later. You could be having a heart attack, and they won't know since they don't bother coming. Till they are good and ready.
Diana
Oct 2023
Please don’t place your love ones in this facility!!! They don’t care…place is dirty, smell like rat, my Mom’s bed was broken when I got there is when they chance it cause I noticed and I complaint about it. The food is horrible, it made my Mom throw up. The photos that appear on the Website is nothing compare of what it actually looks like now. FACILITY needs REMOLDING and new Employees that actually care for their patients. Not all Employees are bad but most don’t care…. New as of 10/24/23 My Mother was discharged on 10/19/23…I wanna thanks the RN MARCELLA and a Jamaican RN lady awesome. These two RN do cared for their patients. They very friendly, caring and kind. I loved them! The Social Worker ASHLEY horrible! First she send my Mother referral for my Mom’s Nurse to start giving my Mom her medications again, to the wrong department. My Mom Nurse, the Supervisor and myself called her a few times and she’s still didn’t send the referral. She doesn’t returns phone calls. It took my Mom’s Nurse to showed up at Trinity on 10/24/23 for her to do her damn job. What Ashamed! It took an outsider for her to do her job, how horrible is that. My Mom’s health is very important to me! Please, Please don’t place your love ones in this place….i posted photos the place is disgusting and needs to be remodel. No A/C they have fans. The TV’s are shared, they take a TV from one patient room to give it to another patient. The equipments if you don’t be alert they will take the medical equipment (wheelchairs, walkers) to give it to another patient…This place is No Good!!!!! Trust me! Blessings 🙏🏾
Yourstruly Peso
Oct 2023
My mother was there for 2 weeks. I’m Diana Garcia, using my son email as I can only write one review. This place is not good place. Most of the CNA don’t cared. The RN MARCELLA very nice person, she does cared for her patients and another Jamaican RN awesome. These 2 Register Nurse do their job and they are very kind, friendly and caring for their patients. My Mom was discharged on 10/19/23. The Social Worker, ASHLEY she’s a young lady Horrible! She don’t do her job. Don’t call you back. First she send the referral to the wrong department so my mom nurse couldn’t give my Mom her medications due to her mistake. The Nurse, the Supervisor and myself called her few times so she could send the referral to the correct department. And she still didn’t send it, It took my Mom’s Nurse to go to Trinity Health on 10/24/23 for the Social Worker “ASHLEY” to do her job. A simple referral send to the correct department. How horrible this is, it took an outsider to have her do her job. SMH please don’t place your love in this place. Blessings 🙏🏼
Government Inspection History
8 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 20, 2025Health Complaint4 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2025
Apr 14, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2025
Oct 29, 2024Fire Safety StandardHealth ComplaintHealth Standard29 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 27, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024
Provide or obtain dental services for each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Have an alternate power supply for its alarm system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2024
Jan 23, 2024Health Complaint1 citation
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024
Nov 30, 2023Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2024
Aug 28, 2023Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2023
Apr 14, 2022Fire Safety StandardHealth Standard8 citations
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022
Establish policies and procedures including evacuation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2022
Jan 9, 2019Fire Safety StandardHealth Standard11 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2019
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2019
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity B of L: potential for minimal harm, patternCorrected Feb 20, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Trinity Hill Care Center offer?
Trinity Hill Care Center offers Skilled Nursing / Long Term Care.
Where is Trinity Hill Care Center located?
Trinity Hill Care Center is located at 151 Hillside Ave in Hartford, Connecticut.
What do families say about Trinity Hill Care Center?
Reviews for Trinity Hill Care Center are largely negative, with multiple reports of unsanitary conditions, slow staff response, and communication problems with discharge planning. A couple of reviewers singled out specific nurses for excellent, compassionate care, but the overall sentiment reflects serious concerns about cleanliness, staffing responsiveness, and follow-through on care coordination.
How did Trinity Hill Care Center do on recent health and safety inspections?
Trinity Hill Care Center had 8 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Trinity Hill Care Center?
Submit the Request Information form on this page to connect with Trinity Hill Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Trinity Hill Care Center? Claim this listing to update photos, pricing, and details. It's free.
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