3.9(140 ratings)· Houston average: 4.3
Houston, Texas
4.2(210)
Skilled Nursing / Long Term Care
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3.2(5)
Memory CareSkilled Nursing / Long Term Care
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1 / 5CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Avir at North Houston are sharply divided: many families praise the cleanliness of the building and the warmth of specific nurses and therapists, while a substantial number of other reviewers report serious neglect, including delayed changing, medication errors, and untreated wounds. Given the volume and severity of the negative reports alongside the positive ones, families considering this facility should visit in person and ask detailed questions about staffing levels and wound care protocols.
AI-generated from reviews and community data.
The Heights of North Houston is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.9 out of 5 across 140 reviews.
Avir at North Houston is a skilled nursing and long-term care facility in Houston operated by Avir Health Group. Licensed for up to 131 Medicare and Medicaid certified beds, it offers 24-hour staffing, on-site registered nurses, medication management, housekeeping, wheelchair accessibility, and emergency call systems.
Reviews of this facility are mixed. Several reviewers praised cleanliness, staff kindness, and attentive nursing care, with one noting the facility was "always very clean" and staff "very helpful, polite, and courteous." However, other families reported serious concerns including inadequate attention to medical conditions, medication errors, poor personal hygiene care, and communication failures during admission. One reviewer described care standards declining over time, and another stated staff "doesn't care about the patients."
The facility carries a one-star overall rating from CMS, reflecting significant deficiencies in its operations and care quality.
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Help Me Choose3.9overall · 140 ratings combined
3.9★ on Google (140)
Gwendolyn Dixon
Jun 2026
This is the worst place they are always short of staff they don't change them until 10 to 12 hours later it smells badly I'm in the process of moving my love asap have contact the state several times I have given them to many chances to do better it's hopeless
Shanae
Jun 2026
The people that work here at this establishment or non-knowledgeable they’re lazy they’re incompetent. They don’t have a no sense of urgency. They don’t enjoy their job. All they wanna do is come in and look good with tight uniforms on and don’t care about the patient this facility. I wish that I can remove my relative, but that’s their force to be here is unacceptable. The healthcare field with these persons that work here has tremendously gone down if I can write a zero I would.
libby bryant
May 2026
This nursing facility need to be closed down. They have a big turn over. My family has laid in the bed for more than 8 to 10 hours, and was not changed on multiple occasions. Also somedays they donot get her up, or after 2pm. I filed a grievance with a social workers, but this is still happening. Her bed pillow and sheets was still soiled the entire day. I have pictures. At times, it smell like pee and booboo throughput the halls. Alot of people are moving there love ones. Please donot leave your family in these facilities and not go back at least a few times of the week to check on them. I have been sick to my stomach with the snells
Leslie Fernandez
Mar 2026
Do not send your loved ones to this facility. We transferred my mother here in early January 2026, and by late March 2026, she was in hospice. The staff lacked basic empathy and failed to provide necessary medical care. Specifically, she developed severe bedsores, including a gaping wound that was never properly treated. This has been a devastating experience for our family, and we are currently pursuing a legal suit for elder abuse. For the sake of your family, please look elsewhere; sending our mother here was a fatal mistake.
Jalise Farmer
Mar 2026
I have been here 9 months & going home soon. I'm going to be nothing but honest. There is usually more bad than good in the care in all nursing homes... Some worse than others... I know this because I have now and have had several of my family members in one. It's a very first person I spoke to over the phone that my impression ever changed up with a wonderful woman named Betty. She answers the phone and if you need something done you can always call her if she can do it it will get done ASAP. I have nothing but good to say about the office staff They are amazing. It would be great if they could get back to you a little faster but other than that five stars plus. Especially Elise My case worker. The first & best part of here was when I was in SKILLED NURSING Most service & Nurses were really good though understaffed. I thought I would be home faster after I got done with my intravenously given antibiotics They transferred Me to. LONG TERM CARE Many Surprises here.
6 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 20, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 25, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 24, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Feb 3, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Heights of North Houston offers Skilled Nursing / Long Term Care.
The Heights of North Houston has not published its pricing. For context, communities in Houston that publish rates start around $3,895 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
The Heights of North Houston is located at 303 Hollow Tree Lane in Houston, Texas.
The Heights of North Houston carries a 3.9 out of 5 rating from 140 Google reviews. Reviews of Avir at North Houston are sharply divided: many families praise the cleanliness of the building and the warmth of specific nurses and therapists, while a substantial number of other reviewers report serious neglect, including delayed changing, medication errors, and untreated wounds. Given the volume and severity of the negative reports alongside the positive ones, families considering this facility should visit in person and ask detailed questions about staffing levels and wound care protocols. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Heights of North Houston had 6 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact The Heights of North Houston directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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