MyLivingChoice

Avir at Veterans Memorial

1424 Fallbrook Drive

4.2(210 ratings)· Houston average: 4.3

Part of Avir Health Group · 126 communities · 4★ average

Avir at Veterans Memorial, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Facility history
Recently renamed from Capstone Healthcare at Veterans Memorial
Ownership change
New ownership reported as of August 2025

What Families Think

Reviews of Avir at Veterans Memorial are sharply divided: many families praise the friendliness of front-line staff, cleanliness on good days, and the effectiveness of the rehab/therapy team, while a large number of detailed reviews describe serious neglect, including patients left in soiled diapers for hours, missed pain medication, and unsanitary rooms. Several reviewers also note the facility was formerly known as Capstone Healthcare at Veterans Memorial and report a decline in care quality after an August 2025 ownership change.

The Good

  • Family-oriented atmosphere noted by several reviewers
  • Rehab and therapy staff called encouraging and effective
  • Facility often described as clean and welcoming
  • Friendly, attentive CNAs and front desk staff

The Bad

  • Multiple reports of residents left in soiled diapers for hours
  • Several reviewers describe missed or delayed pain medication
  • Reports of unsanitary conditions including mold, trash, and odors
  • One reviewer reports declining care after August 2025 ownership change

AI-generated from reviews and community data.

Avir at Veterans Memorial is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.2 out of 5 across 210 reviews.

About Avir at Veterans Memorial

Avir at Veterans Memorial is a skilled nursing / long term care community in Houston, Texas.

Families rate Avir at Veterans Memorial 4.2 out of 5 based on 210 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Avir at Veterans Memorial

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Avir at Veterans Memorial

4.2overall · 210 ratings combined

4.2★ on Google (210)

Sandy Diaz

Jul 2026

via Google

My father has been at avir for about 3 years and he's been treated with respect and his cnas are great my father likes it there and also his nurse mrs.minchico is so awesome he loves her and I think this facility is great also the whole staffing is great I've worked at these places nothing like avir.I would totally refer your loved ones to choose avir nursing rehabilitation center.ty to all of you.

Kesnet Petit

May 2026

via Google

Only thing i like about this place is that I'm able to visit anytime.

Tamara McCurdy

Apr 2026

via Google

NEGLECTFUL!!!<br>My review is regarding the care of an 83 year old, incontenent, disabled, visually impaired woman who needs a wheelchair. She has spoken to me a few times regarding her care and despite reaching out to them for her several times, she continues to receive inadequate care. Below are the concerning things happening at this facility....<br>failure to help from bed to wheelchair on multiple occasions<br>(she is working on gaining strength and mobility and cannot stay in bed all day)<br><br>failure to change her pads/diapers in a timely manner leaving her sitting in a wet bed and clothing for hours<br><br>failure to administer pain medication on time, causing her extreme pain<br>They close her door despite her asking them not to so that they don't have to hear her crying in pain<br>rude and dismissive staff (just yesterday a nurse threatened her, stating if she didn't shut up she was going to recommend she go to a psych hospital. (She was crying out in pain from the same nurse not providing pain medication...made her wait over an hour after the time she was supposed to take it, despite her cries of pain)<br>failure to assist her setting up her ventilator or requesting manufacturer help for over a month now (she was hospitalized a few months ago with dangerous levels of Co2 in her blood and needs this machine)<br>failure to disclose what medication she is receiving when it is administered despite asking<br>failure to administer eye drop medication needed to help her vision stating prescription issues but nothing is done to correct<br><br>I have reported this facility...DO NOT send your loved one here!!!!! Begging you...

Tamara McCurdy

Apr 2026

via Google

NEGLECTFUL!!! My review is regarding the care of an 83 year old, incontenent, disabled, visually impaired woman who needs a wheelchair. She has spoken to me a few times regarding her care and despite reaching out to them for her several times, she continues to receive inadequate care. Below are the concerning things happening at this facility.... failure to help from bed to wheelchair on multiple occasions (she is working on gaining strength and mobility and cannot stay in bed all day) failure to change her pads/diapers in a timely manner leaving her sitting in a wet bed and clothing for hours failure to administer pain medication on time, causing her extreme pain They close her door despite her asking them not to so that they don't have to hear her crying in pain rude and dismissive staff (just yesterday a nurse threatened her, stating if she didn't shut up she was going to recommend she go to a psych hospital. (She was crying out in pain from the same nurse not providing pain medication...made her wait over an hour after the time she was supposed to take it, despite her cries of pain) failure to assist her setting up her ventilator or requesting manufacturer help for over a month now (she was hospitalized a few months ago with dangerous levels of Co2 in her blood and needs this machine) failure to disclose what medication she is receiving when it is administered despite asking failure to administer eye drop medication needed to help her vision stating prescription issues but nothing is done to correct I have reported this facility...DO NOT send your loved one here!!!!! Begging you...

Shavon Kelley

Apr 2026

via Google

My family had a very disappointing experience with this facility. Over time, the quality of care has declined significantly.<br>My grandmother passed away in January after developing double pneumonia while in their care. For about a week, we repeatedly asked staff to have her properly evaluated and sent to the hospital, but our concerns were not taken seriously.<br>When we visited her, she was clearly unwell, yet we were told she would just be monitored. The next day, we received a call from a staff member—not her nurse—asking which hospital to send her to, and they were surprised we hadn’t already been contacted.<br>When she arrived at the hospital, no medical information had been sent with her, and we later learned she had coded before transport without our knowledge. By then, her lungs were filled with fluid and she was struggling to breathe. She passed away shortly after.<br>We believe earlier intervention and better communication could have made a difference. This was a heartbreaking and preventable situation.

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Government Inspection History

9 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2026Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026

May 7, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

Apr 18, 2026Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedCorrected Apr 19, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 19, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026

Oct 31, 2025Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 8, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 3, 2025

Apr 15, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025

Jan 31, 2025Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025

Jan 3, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

Dec 8, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 4, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 4, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2024

  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 4, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024

Sep 27, 2023Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Avir at Veterans Memorial offer?

Avir at Veterans Memorial offers Skilled Nursing / Long Term Care.

How much does Avir at Veterans Memorial cost?

Avir at Veterans Memorial has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Avir at Veterans Memorial located?

Avir at Veterans Memorial is located at 1424 Fallbrook Drive in Houston, Texas.

What do families say about Avir at Veterans Memorial?

Reviews of Avir at Veterans Memorial are sharply divided: many families praise the friendliness of front-line staff, cleanliness on good days, and the effectiveness of the rehab/therapy team, while a large number of detailed reviews describe serious neglect, including patients left in soiled diapers for hours, missed pain medication, and unsanitary rooms. Several reviewers also note the facility was formerly known as Capstone Healthcare at Veterans Memorial and report a decline in care quality after an August 2025 ownership change.

How did Avir at Veterans Memorial do on recent health and safety inspections?

Avir at Veterans Memorial had 9 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Avir at Veterans Memorial?

Submit the Request Information form on this page to connect with Avir at Veterans Memorial and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Avir at Veterans Memorial? Claim this listing to update photos, pricing, and details. It's free.

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