MyLivingChoice

Avir at Veterans Memorial

1424 Fallbrook Drive

4.2(210 ratings)· Houston average: 4.2

Avir at Veterans Memorial — photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Facility history
Recently renamed from Capstone Healthcare at Veterans Memorial
Ownership change
New ownership reported as of August 2025

What Families Think

Reviews of Avir at Veterans Memorial are sharply divided: many families praise the friendliness of front-line staff, cleanliness on good days, and the effectiveness of the rehab/therapy team, while a large number of detailed reviews describe serious neglect, including patients left in soiled diapers for hours, missed pain medication, and unsanitary rooms. Several reviewers also note the facility was formerly known as Capstone Healthcare at Veterans Memorial and report a decline in care quality after an August 2025 ownership change.

The Good

  • Family-oriented atmosphere noted by several reviewers
  • Rehab and therapy staff called encouraging and effective
  • Facility often described as clean and welcoming
  • Friendly, attentive CNAs and front desk staff

The Bad

  • Multiple reports of residents left in soiled diapers for hours
  • Several reviewers describe missed or delayed pain medication
  • Reports of unsanitary conditions including mold, trash, and odors
  • One reviewer reports declining care after August 2025 ownership change

AI-generated from reviews and community data.

About Avir at Veterans Memorial

Avir at Veterans Memorial is a skilled nursing / long term care community in Houston, Texas.

Families rate Avir at Veterans Memorial 4.2 out of 5 based on 210 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.2overall · 210 ratings combined

4.2★ on Google (210)

Sandy Diaz

Jul 2026

via Google

My father has been at avir for about 3 years and he's been treated with respect and his cnas are great my father likes it there and also his nurse mrs.minchico is so awesome he loves her and I think this facility is great also the whole staffing is great I've worked at these places nothing like avir.I would totally refer your loved ones to choose avir nursing rehabilitation center.ty to all of you.

Kesnet Petit

May 2026

via Google

Only thing i like about this place is that I'm able to visit anytime.

Tamara McCurdy

Apr 2026

via Google

NEGLECTFUL!!!<br>My review is regarding the care of an 83 year old, incontenent, disabled, visually impaired woman who needs a wheelchair. She has spoken to me a few times regarding her care and despite reaching out to them for her several times, she continues to receive inadequate care. Below are the concerning things happening at this facility....<br>failure to help from bed to wheelchair on multiple occasions<br>(she is working on gaining strength and mobility and cannot stay in bed all day)<br><br>failure to change her pads/diapers in a timely manner leaving her sitting in a wet bed and clothing for hours<br><br>failure to administer pain medication on time, causing her extreme pain<br>They close her door despite her asking them not to so that they don't have to hear her crying in pain<br>rude and dismissive staff (just yesterday a nurse threatened her, stating if she didn't shut up she was going to recommend she go to a psych hospital. (She was crying out in pain from the same nurse not providing pain medication...made her wait over an hour after the time she was supposed to take it, despite her cries of pain)<br>failure to assist her setting up her ventilator or requesting manufacturer help for over a month now (she was hospitalized a few months ago with dangerous levels of Co2 in her blood and needs this machine)<br>failure to disclose what medication she is receiving when it is administered despite asking<br>failure to administer eye drop medication needed to help her vision stating prescription issues but nothing is done to correct<br><br>I have reported this facility...DO NOT send your loved one here!!!!! Begging you...

Tamara McCurdy

Apr 2026

via Google

NEGLECTFUL!!! My review is regarding the care of an 83 year old, incontenent, disabled, visually impaired woman who needs a wheelchair. She has spoken to me a few times regarding her care and despite reaching out to them for her several times, she continues to receive inadequate care. Below are the concerning things happening at this facility.... failure to help from bed to wheelchair on multiple occasions (she is working on gaining strength and mobility and cannot stay in bed all day) failure to change her pads/diapers in a timely manner leaving her sitting in a wet bed and clothing for hours failure to administer pain medication on time, causing her extreme pain They close her door despite her asking them not to so that they don't have to hear her crying in pain rude and dismissive staff (just yesterday a nurse threatened her, stating if she didn't shut up she was going to recommend she go to a psych hospital. (She was crying out in pain from the same nurse not providing pain medication...made her wait over an hour after the time she was supposed to take it, despite her cries of pain) failure to assist her setting up her ventilator or requesting manufacturer help for over a month now (she was hospitalized a few months ago with dangerous levels of Co2 in her blood and needs this machine) failure to disclose what medication she is receiving when it is administered despite asking failure to administer eye drop medication needed to help her vision stating prescription issues but nothing is done to correct I have reported this facility...DO NOT send your loved one here!!!!! Begging you...

Shavon Kelley

Apr 2026

via Google

My family had a very disappointing experience with this facility. Over time, the quality of care has declined significantly.<br>My grandmother passed away in January after developing double pneumonia while in their care. For about a week, we repeatedly asked staff to have her properly evaluated and sent to the hospital, but our concerns were not taken seriously.<br>When we visited her, she was clearly unwell, yet we were told she would just be monitored. The next day, we received a call from a staff member—not her nurse—asking which hospital to send her to, and they were surprised we hadn’t already been contacted.<br>When she arrived at the hospital, no medical information had been sent with her, and we later learned she had coded before transport without our knowledge. By then, her lungs were filled with fluid and she was struggling to breathe. She passed away shortly after.<br>We believe earlier intervention and better communication could have made a difference. This was a heartbreaking and preventable situation.

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Frequently Asked Questions

What types of care does Avir at Veterans Memorial offer?

Avir at Veterans Memorial offers Skilled Nursing / Long Term Care.

Where is Avir at Veterans Memorial located?

Avir at Veterans Memorial is located at 1424 Fallbrook Drive in Houston, Texas.

What do families say about Avir at Veterans Memorial?

Reviews of Avir at Veterans Memorial are sharply divided: many families praise the friendliness of front-line staff, cleanliness on good days, and the effectiveness of the rehab/therapy team, while a large number of detailed reviews describe serious neglect, including patients left in soiled diapers for hours, missed pain medication, and unsanitary rooms. Several reviewers also note the facility was formerly known as Capstone Healthcare at Veterans Memorial and report a decline in care quality after an August 2025 ownership change.

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