MyLivingChoice

Paradigm Northwest

17600 Cali Dr

3.7(44 ratings)· Houston average: 4.3

Paradigm Northwest, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
148
Specialty care
Known for weaning patients off ventilators and trachs
Memory care layout
Men and women housed in separate sections
Staffing pattern
One aide per wing, separate nurse for medications

What Families Think

Reviews of Paradigm Northwest are sharply split: many families and residents praise the compassionate memory care staff, respiratory therapy team, and success weaning patients off ventilators and trachs, while a large number of other reviewers describe serious neglect, understaffing, and unsanitary conditions. Google raters give it 3.7 out of 5 from 44 reviews, reflecting this wide range of experiences.

The Good

  • Compassionate, attentive memory care staff
  • Praised respiratory therapy and vent/trach weaning program
  • Responsive physical therapy noted by several families
  • Administrator and management team singled out for good communication
  • Some reviewers describe the facility as clean and well-run

The Bad

  • Multiple reports of hours-long waits for hygiene care and diaper changes
  • Several reviewers describe understaffing and inattentive CNAs
  • Multiple accounts of unsanitary conditions, odors, or bugs in rooms
  • One serious report of failure to call emergency services during a medical crisis

AI-generated from reviews and community data.

Paradigm Northwest is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.7 out of 5 across 44 reviews.

About Paradigm Northwest

Paradigm Northwest is a skilled nursing / long term care community in Houston, Texas.

Families rate Paradigm Northwest 3.7 out of 5 based on 44 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Paradigm Northwest

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of Paradigm Northwest

3.7overall · 44 ratings combined

3.7★ on Google (44)

Loki Loo

Apr 2026

via Google

My mother is a resident in the Memory Care section of the facility. When I visit, I see compassionate and caring staff. I am so grateful for the excellent communication with my family from all levels of staff. I had a meeting today with several of the staff members to discuss some questions I had and left reassured that my mother is being well cared for. The Memory Care section has lovely activity directors and I love that my mother has a different nail polish color every time I visit, indicating to me that she is being pampered. I am also appreciative that the men and women are kept in different sections. The meals look very well balanced. Thank you all at Paradigm for your excellent care of my mother and by extension my family!

Stephen Nelson

Mar 2026

via Google

Under staffed and horrible management. People with leaky and stinky diapers eating at the same table with you. Second shift leave people in their rooms screaming for help and nobody responds as employees hang out up front together talking together.... check colecters. Day shift workers try hard but need more hey. Food is pitiful. Don't use this facility for yourself or loved ones.

Eva Soto

Mar 2026

via Google

My mom was sent here from memorial and this place is horrible. She waited four hours for a cna or even a nurse to come in she was bunked with another lady who they dropped on the floor and she screamed all night I wouldn’t send nobody here. The restroom was disgusting when you walk into the facility it has a smell do not send no one here

Rachel Papillion

Feb 2026

via Google

This place is terrible. If could give one star I would. They tell you everything you want to hear before your family gets the but once admitted it absolutely different. My give arrived there Jan.20 from an LTAC, the care he received from this place was awful. Every last person there needs to be fired, the nursing director, respiratory manger, and the director of the facility. It's not enough space on this post for me to go into details of they poorly cared for my child. Let's just say he was admitted into the hospital Thursday Feb.5th because of their negligence. If you love your family member do not sent them to this place and if your love one is there now, move them immediately. Because I garuntee the won't make out of there alive.

Daizy Dukez

Jan 2026

via Google

I can’t give it a 0 this facility because it doesn’t let me only 1 star. This place is HORRIBLE! DISGUSTING!THIS PLACE NEEDS TO BE SHUT DOWN!!! Do not bring your loved one here my father was here from Dec 22-Jan 8th my father had an amputation can’t walk it’s bed bound and people were using his bathroom smelling like urine and my father was scared of who knows who’s coming in and my father is on dialysis needs no infection around him. There was bugs in his room and bed ceiling.Jan 8th my dad was on the floor unconscious and they didn’t even want to call 911 they said for me to call!!! My dad is in ICU fighting for his life because they didn’t feed him nor kept him hydrated nor changed him and he has major wounds horrible ones that got infected to sepsis the staff is so rude and LAZY they don’t inform you of anything even if you ask them a CNA name India is very rude and didn’t want to properly clean my dad and was rude and arguing with me very unprofessional please don’t come to this place !!!

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Government Inspection History

15 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Health Complaint3 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2026

Jan 21, 2026Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2026

Dec 11, 2025Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

Dec 10, 2025Health Complaint2 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025

Aug 18, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

Aug 12, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025

Aug 5, 2025Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2025

Jun 12, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025

Mar 5, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025

Dec 20, 2024Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 10, 2025

Sep 26, 2024Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 18, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 18, 2024

Sep 13, 2024Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

May 8, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

Feb 14, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2024

Jul 28, 2023Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Paradigm Northwest offer?

Paradigm Northwest offers Skilled Nursing / Long Term Care.

How much does Paradigm Northwest cost?

Paradigm Northwest has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Paradigm Northwest located?

Paradigm Northwest is located at 17600 Cali Dr in Houston, Texas.

What do families say about Paradigm Northwest?

Reviews of Paradigm Northwest are sharply split: many families and residents praise the compassionate memory care staff, respiratory therapy team, and success weaning patients off ventilators and trachs, while a large number of other reviewers describe serious neglect, understaffing, and unsanitary conditions. Google raters give it 3.7 out of 5 from 44 reviews, reflecting this wide range of experiences.

How did Paradigm Northwest do on recent health and safety inspections?

Paradigm Northwest had 15 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Paradigm Northwest?

Submit the Request Information form on this page to connect with Paradigm Northwest and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Paradigm Northwest? Claim this listing to update photos, pricing, and details. It's free.

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