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The Gables of Germantown - Assisted Living

N109W17110 Ava Cir

4.4(24 ratings)· Germantown average: 4.4

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Quick Facts

Nursing Support
On-site RN manages medications and care coordination
Care Transitions
Residents can move internally from assisted living to memory care
Hospice Coordination
Coordinates on-site care with outside hospice providers

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe The Gables of Germantown as a warm, close-knit community where staff members are known by name and residents often show real improvements in mood and engagement after moving in. Reviewers repeatedly praise specific staff for compassionate, responsive care, especially during transitions between assisted living and the on-site memory care households. A few reports raise concerns about billing disputes, slow response to complaints, and a breakdown in transportation coordination.

What reviewers praise

  • Staff repeatedly praised by name for compassion and responsiveness
  • Residents show improved mood and engagement after moving in
  • Smooth transitions between assisted living and memory care levels
  • Dedicated activity coordinator keeps residents consistently engaged
  • On-site RN closely manages medications and health updates
  • Families feel welcomed and treated like family from day one

What reviewers flag

  • One report of a $2,500 community fee not refunded after resident's death
  • One report of a ride coordination failure leaving a resident stranded for hours
  • One report of over 5 days with no response to family complaints
  • One report describing care quality as declining over a 6-month stay

AI-generated from reviews and community data.

The Gables of Germantown - Assisted Living is a senior living community in Germantown, Wisconsin offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 24 reviews.

About The Gables of Germantown - Assisted Living

The Gables of Germantown in Wisconsin offers Assisted Living and Independent Living, with an on-site memory care option (Engel Haus). The community is rated 4.4 out of 5 stars across 24 Google reviews.

Families consistently praise the administrative and care staff by name, particularly Jamie, Liz, Emily, and Clay, describing them as attentive, compassionate, and responsive to both residents and family concerns. One family wrote, "the staff at the Gables is amazing and everyone has gone above and beyond with a smile on their face." Residents appear to thrive socially and emotionally after moving in; multiple families noted marked improvements in mood, appearance, and engagement within weeks. The activity coordinator, Raquel, receives specific recognition for keeping residents engaged throughout the day.

The facility's welcoming atmosphere during transitions is a recurring theme, with families noting that new residents are made to feel like family immediately and that staff coordinates seamlessly through health changes and moves between care levels. The community maintains a homey feel while providing structured support and activities.

A small number of reviews flag service gaps, one involving transportation coordination and response time, suggesting inconsistency in execution despite the overwhelmingly positive feedback about staff relationships and resident quality of life.

Types of Care at The Gables of Germantown - Assisted Living

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of The Gables of Germantown - Assisted Living

4.4overall · 24 ratings combined

4.4★ on Google (24)

Write a review

Pam Komorowski

May 2026

via Google ↗

Our mom moved into the Gables Assisted Living in January of this year after realizing it was not safe for her to live alone at home anymore. She was hesitant at first , so were we, but, after a few short weeks we all (6 children) noticed differences in her. She was getting dressed, she smiled, she looked happy, she was excited about things, she made friends, and she had things she looked forward to. We would say she's thriving! She's a totally different person with a new outlook on life. After our Dad passed away, almost 2 years ago, we promised Mom that we'd keep her in the house as long as we could. Choosing The Gables for this season is her life has been a blessing to ALL of us. She's safe, she's well taken care of, and she's happy. Thank you to everyone, especially, Raquel, for making her feel welcomed and for including her and encouraging her to join the fun.<br><br>With much gratitude,<br>The Carol Groose Family

P2

Nov 2024

via Google ↗

Very concerned with my Father's complaints he's shared with family. Left numerous msgs with this Gables Facility. It's been over 5 days. This is unacceptable.

Kim Jehlik

Sep 2024

via Google ↗

My mother moved to the Gables Assisted Living in mid July. The team and residents made her welcome immediately. It was if she was their family right from the start.<br>Jamie, Liz, Emily and Clay all contributed to this huge transition with so much help in getting her familiar and situated in her new apartment. As her daughter, I was fearful that my Mom would be wishing she was back in her condo. She has not once said that she would like to return to her condo as she is enjoying three meals a day, medication delivery, (no more worrying if she is taking it properly) assistance at the press of a button with a response time of only minutes, activities, therapy, friends, a hair salon, and it is all under one roof!<br>I have not seen my mother this happy and relaxed in years. I wish we had made the change earlier. She didn't know how wonderful life could be at this stage<br>I can't thank the caring and patient staff enough.

Ramona V Larson

Jun 2024

via Google ↗

My sisters, Judy and Janielle, and I could not have found a better place for our sister Maryann. Everyone is very attentive and helpful, and there are always activities to keep Maryann busy.

Susan Stein

Feb 2024

via Google ↗

We can't say enough positive things about The Gables Assisted Living and their staff. Our folks moved into The Gables in August and they both just passed. We miss them terribly yet they couldn't have been in a better facility, surrounded by caring staff. Liz and Jamie are kind, informative, and insightful - they coordinate seamlessly. Raquel's activities were a hit and we enjoyed the Facebook photo journals. Emily, the onsite nurse, is our hero and our folks loved her. Her compassion, professionalism, and planning ensured they were comfortable and well cared for throughout their journey. What a wonderful group - we're so very lucky we found them.

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Frequently Asked Questions

What types of care does The Gables of Germantown - Assisted Living offer?

The Gables of Germantown - Assisted Living offers Assisted Living and Independent Living.

Where is The Gables of Germantown - Assisted Living located?

The Gables of Germantown - Assisted Living is located at N109W17110 Ava Cir in Germantown, Wisconsin.

What do families say about The Gables of Germantown - Assisted Living?

The Gables of Germantown - Assisted Living carries a 4.4 out of 5 rating from 24 Google reviews. Families describe The Gables of Germantown as a warm, close-knit community where staff members are known by name and residents often show real improvements in mood and engagement after moving in. Reviewers repeatedly praise specific staff for compassionate, responsive care, especially during transitions between assisted living and the on-site memory care households. A few reports raise concerns about billing disputes, slow response to complaints, and a breakdown in transportation coordination. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Gables of Germantown - Assisted Living?

Submit the Request Information form on this page, or contact The Gables of Germantown - Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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